Author Topic: Mrodair is there another way to contact them? (Read 26947 times))

stony30 · « **Reply #80 on:** January 26, 2018, 12:58:23 PM »

Quote from: AncientSword on January 26, 2018, 01:03:23 AM

I am glad to hear that someone else is going to be offering them, as I want to order a couple.

I am hoping to be at the front of that line when things become available...

+ 1 !!!!!!!!

Techie · « **Reply #81 on:** January 26, 2018, 08:58:43 PM »

Is it just a rumor or is it a fact there will be another U.S. distributor of SPA this year? In any case I ask anyone who speaks with Julie at SPA to please do us all a favor and mention that the group is dissatisfied with Mrod-Air. It would also be worth mentioning that we feel a new distributor is essential if SPA would like to grow their U.S. business. She may be aware of this already but it's worth mentioning and worth asking her to pass this information further up the organization. We can't assume she has already done this. Often the executives never hear this kind of stuff.

Rat Sniper (AKA: PaulT58) · « **Reply #82 on:** January 26, 2018, 09:44:58 PM »

Quote from: Techie on January 26, 2018, 08:58:43 PM

Is it just a rumor or is it a fact there will be another U.S. distributor of SPA this year? In any case I ask anyone who speaks with Julie at SPA to please do us all a favor and mention that the group is dissatisfied with Mrod-Air. It would also be worth mentioning that we feel a new distributor is essential if SPA would like to grow their U.S. business. She may be aware of this already but it's worth mentioning and worth asking her to pass this information further up the organization. We can't assume she has already done this. Often the executives never hear this kind of stuff.

Send her a link to this thread, then she'll see for herself!

toine · « **Reply #83 on:** January 26, 2018, 11:55:14 PM »

Quote from: SilentMatt on January 25, 2018, 04:22:41 PM

Julie at SPA told me they planned to have a new distributor in the USA early this year. Not sure who it is though.

I've heard the same but not through Julie or SPA. If/when I get details I can share I will.

Techie · « **Reply #84 on:** January 27, 2018, 10:12:13 AM »

Quote

Send her a link to this thread, then she'll see for herself!

Great idea. Anyone have an email address for her?

thermo269 · « **Reply #85 on:** January 28, 2018, 06:19:30 PM »

Quote from: kkarmical on January 25, 2018, 04:12:36 PM

It was actually pretty easy to get the dispute form from the gift card visa, did it all online, so no more phone calls or emails from me.

In all my years of doing internet and mail order this is the first time I've ever had to do anything like this.

To those that do business with this guy, there's a reason why bad customer service exists, it's because we allow it to. I did nothing to this guy but try and order some parts, close to 2 months ago, paid for said parts (yes the charge is on the card) and have never received the parts or tracking information whatsoever.
So I'm done trying to reach this guy, if he's to busy doing other things then maybe he shouldn't be operating a business, because he's not too busy to take my money, only to busy to provide the slightest bit of customer support.

I feel like a victim here, and having people chime in that they will still do business with this guy kind of makes me feel weird. Weird in the sense like talking to the guy who got randomly punched in the mouth by the bipolar guy while riding the bus, saying something like "what did you say to him that made him punch you weird. I've known him for sometime now, he's never just up and punched me, what did you say to him that made him hit you?" Then guy says I was just riding the bus like everyone else, minding my own business, didn't say a word to the guy, and he punched me.

Ken i agree 100% its not about guns or parts its about someone who runs a business to take hard working peoples money. Thats my point you take my money i expect what i paid for if a problem comes up simple email,text,phone call to let the customer know whats going on instead of hanging them out to dry. I did receive my product but only after a phone call. If he is in over his head then he needs to get out not take it out on others for his life. Period!

stony30 · « **Reply #86 on:** January 30, 2018, 01:15:50 PM »

So guess what ? The P15 .25 I bought from him during the holidays is shooting like &^^&. To be honest I didn't clean the barrel after I received it. I thought it was the lead free pellets I was using but this past weekend I shot my always reliable Jsb exacts and every 3 or so rounds there were flyers. If I cant get it to group I already reached out to Mike. NO NOT THAT MIKE ! I reached out to Mike Tiehen at Tko22 that checked out my Bullmaster when it wouldn't cycle and tunes guns all the time. SAD because this gun is literally just a month in my hands but I refuse to try to contact Mike at Mrodair because of the lousy experiences of mine and several others with him... I guess he wins. Provide &^^& customer service and customers won't even bother to inconvenience you by having you stand by your product.

Traum · « **Reply #87 on:** January 30, 2018, 01:33:01 PM »

Yeah I saw the mk2 for cheap there and had to get one ordered christmas eve and got before new year. I started to worry the tracking info nevery went active. I looked into it more, read all the bad stuff. And got worried. Emailed and got nothing back but it came and was really fast turn around. But knowing this now I won't order from them again not worth the headache

MB · « **Reply #88 on:** January 30, 2018, 03:14:21 PM »

Julie's email :sales@china-airrifle.com

stony30 · « **Reply #89 on:** January 30, 2018, 03:28:16 PM »

Quote from: MB on January 30, 2018, 03:14:21 PM

Julie's email :sales@china-airrifle.com

What could she do for me ? Help me get a replacement barrel if needed I guess ?

avator · « **Reply #90 on:** January 30, 2018, 03:48:18 PM »

Quote from: stony30 on January 30, 2018, 03:28:16 PM

Quote from: MB on January 30, 2018, 03:14:21 PM
Julie's email :sales@china-airrifle.com
What could she do for me ? Help me get a replacement barrel if needed I guess ?

Nope.... they won't ship barrels.

stony30 · « **Reply #91 on:** January 30, 2018, 03:49:59 PM »

Oh well. We'll see how this goes. There ARE always legal recourses afterall.

Techie · « **Reply #92 on:** January 30, 2018, 04:29:28 PM »

Quote

Julie's email: sales@china-airrifle.com

Thanks! I'll send her a link to this thread.

MB · « **Reply #93 on:** January 30, 2018, 04:36:35 PM »

Julie at Spa said to me that she can ship barrels and stocks, just not express

my advice is to get a LW barrel on this gun...

Techie · « **Reply #94 on:** January 30, 2018, 05:27:49 PM »

Interesting if you look at the attached world map from the "Marketing Network" page on the SPA website, it shows two locations in the U.S.A. I wonder who the second one is?

stony30 · « **Reply #95 on:** January 30, 2018, 10:55:03 PM »

Quote from: MB on January 30, 2018, 04:36:35 PM

Julie at Spa said to me that she can ship barrels and stocks, just not express my advice is to get a LW barrel on this gun...

Thanks and I'll definitely reachout to her if needed.

mobilemail · « **Reply #96 on:** January 31, 2018, 05:34:57 AM »

Quote from: Techie on January 30, 2018, 05:27:49 PM

Interesting if you look at the attached world map from the "Marketing Network" page on the SPA website, it shows two locations in the U.S.A. I wonder who the second one is?

Straight north from Arkansas is Missouri, and Iowa above that.

Hmmm, Iowa... do we know anyone in Iowa???

Do we know anyone in Iowa with experience importing and selling Chinese airguns???

KnifeMaker · « **Reply #97 on:** January 31, 2018, 06:48:38 AM »

Diana has some very interesting SPA AG's on display at the shot show. Very good looking, reg'd bullpups.

Now remember, Pyramyd Air is a Diana distributor. Diana is picking up spa. Hummmm!!!

Knife

avator · « **Reply #98 on:** January 31, 2018, 07:46:19 AM »

The other SPA distro is Flying Dragon and again... he cannot get his hands on this particular line of SPA guns. According to Mike Mellick, MRodAir has them "locked". He don't know how Diana is doing it. Mike also has a great relationship with PA. I'm sure he would if he could. There may be other things that aren't shared with me.

avator · « **Reply #99 on:** January 31, 2018, 08:03:32 AM »

Quote from: MB on January 30, 2018, 04:36:35 PM

Julie at Spa said to me that she can ship barrels and stocks, just not express my advice is to get a LW barrel on this gun...

You may have misunderstood.... they CANNOT send barrels or stocks. Here is an e-mail I got from Julie this morning. I asked if I could order a breech/bolt, a long barrel and an LDC for the CP-2.

dear bill
thank you for choose our air gun
please find the drawing for CP2 in the attachment
except barrel and stock, other spare parts we can send.
please tell me the parts which you are request, then i can send the list to you

Any question please feel free to contact us !

Best regards!

Julie

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Mrodair is there another way to contact them?

Author Topic: Mrodair is there another way to contact them? (Read 26947 times))