Mrodair is there another way to contact them?

[thermo269]

Mike chimes in here on this forum every now and then to defend himself.  He says things like: Who me?  I give great customer service.  I don't know what else I could have done.   

It's comical.

When i talked to him on the phone he was like really a strange guy with not many words.I called it went something like this. Is my order shipped "yup"  when was it shipped "crickets" can you give information on the tracking "it was emailed"  i received No email with a tracking number "should have" "Order on its way ok" that was the phone conversation in a nutshell. lol

[Tweeter]

Mike chimes in here on this forum every now and then to defend himself.  He says things like: Who me?  I give great customer service.  I don't know what else I could have done.   

It's comical.

When i talked to him on the phone he was like really a strange guy with not many words.I called it went something like this. Is my order shipped "yup"  when was it shipped "crickets" can you give information on the tracking "it was emailed"  i received No email with a tracking number "should have" "Order on its way ok" that was the phone conversation in a nutshell. lol

Sounds like a nice guy!   

[thermo269]

Mike chimes in here on this forum every now and then to defend himself.  He says things like: Who me?  I give great customer service.  I don't know what else I could have done.   

It's comical.

When i talked to him on the phone he was like really a strange guy with not many words.I called it went something like this. Is my order shipped "yup"  when was it shipped "crickets" can you give information on the tracking "it was emailed"  i received No email with a tracking number "should have" "Order on its way ok" that was the phone conversation in a nutshell. lol

Sounds like a nice guy!   

I Just don't get it he could of had a nice Air Gun Company with lots of people supporting his shop. Its like he don't care about his customers makes no sense.  But at face value after the phone conversation the rifle was delivered the next day so he had to know this when i was talking on the phone. 

[Wayne52]

Mike does have a lot of irons in the fire so to speak, when I talked with him I'll bet we yacked for half an hour, he's also got a machine shop that keeps him busy, he does more than airguns for sure, originally what got him started on airguns were the paintball guns I think.

[Tweeter]

Mike does have a lot of irons in the fire so to speak, when I talked with him I'll bet we yacked for half an hour, he's also got a machine shop that keeps him busy, he does more than airguns for sure, originally what got him started on airguns were the paintball guns I think.

I can understand that but still no excuse for poor customer service.  But then on the other hand, if people keep buying he's gonna keep selling...

[stony30]

Mike chimes in here on this forum every now and then to defend himself.  He says things like: Who me?  I give great customer service.  I don't know what else I could have done.   

It's comical.

Yup I wonder when he'll chime in on this thread. There's no defense in the way that business is run with no regard to customer service. Beyond comical. More sad then anything. The P15 I recently bought will be my last purchase from him. There's too many other viable options out there.

[TleVta]

I wonder when he'll chime in on this thread.

Don't hold your breath.

"We are Mrodair"

Yeah, so??

[AncientSword]

I would have already ordered a couple guns from him, had I not read other posts like this one first.

I am glad I didn't go ahead and order anyway.

[avator]

I get it... customer service is HUGE !! Tracking is HUGE !!
However, I am very happy with every one of my SPA guns and my MKII compressor that I got through MRodAir. If he had an SPA pumper in stock I would place the order today. I haven't tried to contact Mike lately. I have talked to him several times in the past. Each time I called him around 8:00am CT and he usually answered.

[tennx]

I would have already ordered a couple guns from him, had I not read other posts like this one first.

I am glad I didn't go ahead and order anyway.

I wouldnt let these post sway u from ordering guns...I had read previous post , but the quality of the guns prompted me to order...as I said I use alerts from carriers to keep informed...your doing yourself a disservice not to own a spa gun....any problems would eventually be resolved and the gurus on here can help....good luck

LIke Avator , Im waiting on that pumper....LOL

[Rat Sniper (AKA: PaulT58)]

I've ordered from his website 4 times, 3 guns and a stock for the CP-1.  All 4 orders were delivered very promptly. I did have a magazine issue with one of the guns, and it was dealt with quickly as well. 

I have e-mailed him a couple times recently with questions about product availability, but never received a replay.  Can't order if I don't know if the item is available or not...  I just assumed a lack of response meant no.  I'm sure if he had the part, he would have responded because that would have meant a sale! 

Overall, I am happy with all the SPA products, but if I have a problem, I now go direct to SPA and get great service.  Shipping is slow, but it is coming all the way from China, but at least I get fast e-mail responses and ultimately receive what I need!  It's too bad they won't sell their air guns direct to us here in the U.S.

[avator]

According to many previous statements from MRodAir.. if the website lets you order the item it is in stock.
Like I said... lack of service and communication is a HUGE disappointment. However, if you do the research you will know what to expect. If you can live with what's been experienced then, by all means, get you some SPA guns from this vendor. If you cannot then don't bother expecting different results. If you look in the sig lines of many of our members you will see SPA guns. Where do you think they bought them all?

[thermo269]

I would order again but i would first have to at least talk to him or someone to make sure the company is still alive. The Airmax Varmint like i said got it for my wife but its a great rifle at $179 its dirt cheap. I did read after purchasing people having probe problems not receiving orders for weeks. Still don't care how nice he is to one single buyer when you play around with others money you risk problems. I guarantee he remembers me thats all i will say about that. But he did have the item at my door the next day. The tracking stamp confirmed that it was shipped next day.

[stony30]

I get it... customer service is HUGE !! Tracking is HUGE !!
However, I am very happy with every one of my SPA guns and my MKII compressor that I got through MRodAir. If he had an SPA pumper in stock I would place the order today. I haven't tried to contact Mike lately. I have talked to him several times in the past. Each time I called him around 8:00am CT and he usually answered.

Good luck if you have issues with your stuff you bought from him.  I mean that sincerely.

[Rat Sniper (AKA: PaulT58)]

I would order again but i would first have to at least talk to him or someone to make sure the company is still alive. The Airmax Varmint like i said got it for my wife but its a great rifle at $179 its dirt cheap.

Just and FYI...  SG has the Diana Stormrider for $179.99.  Essentially the same rifle, just a different name stamped on the breech...

https://www.sportsmansguide.com/product/index/diana-stormrider-pcp-air-rifle?a=2168107

[avator]

I get it... customer service is HUGE !! Tracking is HUGE !!
However, I am very happy with every one of my SPA guns and my MKII compressor that I got through MRodAir. If he had an SPA pumper in stock I would place the order today. I haven't tried to contact Mike lately. I have talked to him several times in the past. Each time I called him around 8:00am CT and he usually answered.

Good luck if you have issues with your stuff you bought from him.  I mean that sincerely.

I hear ya... If I have issues at this point I would order parts directly from China same as if I had bought a gun from PA or any other vendor months ago.
Guys, I'm not defending MRodAir or anyone else for that matter. What I'm saying is that if you haven't experienced some of these SPA guns you're missing out on some good stuff at a great price. Just so happens that MOST of it is only available from this vendor. That seems to be changing. As time passes it will be interesting to see how PA and Diana handles issues with them. I feel very fortunate that I haven't had any issues with mine that I could not address myself. There was a point where I was ready to pack up all my SPA stuff and dump it to someone else. Admittedly, that was out of frustration over lack of customer service. When I order something, I WANT TRACKING !!! I'm over it now and I totally enjoy my group of SPA guns.

[thermo269]

sportsmans guide yea seen that but its for members only and then you still have shipping.  His price is $179 out the door.  So take off shipping your getting the rifle for around $158 cant beat that price. He must be getting these for cheap to make any kind of profit.

[triggertreat]

Most likely just a small independent shop with low margins and unable to hire help to grow the business.  Also, if he has to take a gun back with issues and ship it back to China, that's gonna hurt his wallet bad.  Any problems he has to fix does too depending on the agreement with his vendors for warranty work.  Maybe he thinks dodging the customer wont cost him?


However, I have seen many people that just don't understand what good customer service is to begin with.  Being in the service business myself, I have a vast knowledge of what great customer service entails as do many others chiming in on this matter.  It is really shocking to me at the level of low customer service I see at many places I visit these days.  Many people have either really lowered their standards or have not educated themselves on what good customer service means.  You are either growing your business with new and repeat customers or headed to the exit. 

[kkarmical]

I get it... customer service is HUGE !! Tracking is HUGE !!
However, I am very happy with every one of my SPA guns and my MKII compressor that I got through MRodAir. If he had an SPA pumper in stock I would place the order today. I haven't tried to contact Mike lately. I have talked to him several times in the past. Each time I called him around 8:00am CT and he usually answered.

Good luck if you have issues with your stuff you bought from him.  I mean that sincerely.

I hear ya... If I have issues at this point I would order parts directly from China same as if I had bought a gun from PA or any other vendor months ago.
Guys, I'm not defending MRodAir or anyone else for that matter. What I'm saying is that if you haven't experienced some of these SPA guns you're missing out on some good stuff at a great price. Just so happens that MOST of it is only available from this vendor. That seems to be changing. As time passes it will be interesting to see how PA and Diana handles issues with them. I feel very fortunate that I haven't had any issues with mine that I could not address myself. There was a point where I was ready to pack up all my SPA stuff and dump it to someone else. Admittedly, that was out of frustration over lack of customer service. When I order something, I WANT TRACKING !!! I'm over it now and I totally enjoy my group of SPA guns.

You're right, I picked up my P-12 simply to have in my truck to shoot if I'm out fishing or working and have a job cancel or end early and I have free time.
After shooting it a bit I was surprised by how well it shot, and just thought I would tune it a bit more.  Mrodair isn't the only place with SPA parts, they can be ordered on eBay, but the seller is somewhere overseas. 

[avator]

I can't help but think how great it would be for Flying Dragon to gain access to these guns. I'm actually surprised he hasn't. He definitely has the Chinese connection.