GTA
Airguns by Make and Model => Hatsan Airguns => Topic started by: Privateer on January 23, 2018, 08:57:43 PM
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I've put enough money into my guns to build a garage and not just a one car garage.
I've held out hope you would provide the parts needed to maintain my guns with parts as needed.
In the few years I've been into Air Guns, and mostly the Hatsan brand? You have let me down.
I can no longer tolerate your disinterest in me.
The final consumer.
One who has spent hard earned money on your products with nothing shown in return but a near contempt from you.
I WILL be spending thousands in the next few year or so on new Air Guns.
They will NOT be Hatsans.
So I bid you a not so fond Ado.
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There are SEVERAL Manufactures who have a real problem with parts! Gamo wants you to have a FFL to sell you a piston seal!
Like you, I have not been impressed with the "after the sale" Customer SERVICE!
Problem is you can't "show off" your Customer Service or you Quality Control at the "Shot Show"
The Cold Texan
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;D ;D Surprised if more folks don't feel similar :P
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;D ;D Surprised if more folks don't feel similar :P
Well, I think a lot of us held out for false promises.
Now I do like the ones I have right now. I will be selling some of them to step into a real Game.
One where I can get parts or support to do what I want.
Hatsan's are tanks but if you can not repair a tank when needed? It's a pile of junk best left on the battle field.
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A bit off subject ... And a very loose general synopsis :-\
But it is true based on history of the world that those countries the USA fought along side during conflicts or defeated & became allies with after the fact have been by & large stable in goods and services.
England/France/Germany/Austria/Japan to name a few ....
In recent years POST Regan era where global trade became political have we had many countries enter trade with the USA only to do so for there profit having little to no interest in support after the fact.
The Middle east, some of Asia, Ex USSR etc ... really have and remain on the fringe of stable trade relations & product support of products sent to the USA.
Please ... this is NOT a political statement ... just matter of fact with OP's "Turkish" troubles & frustrations.
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Hatsan hasn't let me down yet, but I haven't owned any of their PCPs.
SPA has really shined when it comes to customer service. Crosman does too, of course. I cannot speak of RAW since I haven't personally owned one, but others think very highly of them.
But there are many others don't even get the time of day from me, much less my hard-earned money. Subject to change of course :)
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Jeff, I feel your pain!
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Two Jeff's feel the pain. LOL!
All I want is unlimited access to ALL parts with no hassle.
Hatsan for what ever reason refuses that. OK. FINE!
I'll be spending my money else where from now on.
Watch the classifieds for deals.
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Got a call back from Hatsan USA today. They left a message. Said Higher ups decided they want import Dominator in wood or the stocks
because there would be no market for them here. He said they could hook me up with that vender in Spain to maybe order a stock. Last week Krale e-mailed me back they can order it for me.
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Hmmmm...maybe some companies look at their products as "throw away" guns when something wears out or breaks.
I own five Hatsan guns (three 95’s, one 125TH and one AT44-10 QE Long), and my interaction with Hatsan USA on a couple of warranty issues left me feeling like I was inconveniencing them by asking to make their product right. Thankfully, PyramydAir stepped up and made it right.
On the flip side, when interacting with Crosman, I couldn’t have been more pleased. I do own 11 of their guns, and have yet to be disappointed with their service.
I’m sure Hatsan USA are taking their marching orders from Izmir, as to how to deal with the end user of their Air fired products. I know something of that culture, as I lived there for 18months back in the 70’s.
I’m know there are cultural difference between the US based companies and the other offshore manufacturers. I seem to recall that there is some issue with cooperation from FX as well. I wonder how Daystate responds to parts requests?
The way I see it, if you like to work on your own guns, modding or just repairing them, then owning guns from dependable suppliers is the better option, rather than being disappointed when needing parts.
JMHO
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Crosman and Snowpeak have both been great in my experience. Actually snowpeak can't be beat for friendly service and super prices on parts. Only trouble with them is expensive shipping. Still, if you look at the parts prices it more than makes up for it and you get the parts quickly via FedEx. Anyway, sorry to hear of Hatsan's lack of parts support. Looks like they have some nice guns at shot show coming out.
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Considering how many I own and all the frustrations seen from other members, I don't blame Jeff or anyone else one bit. Hatsan posted to this forum something like a year ago and said replacement gas rams were coming, something every Hatsan owner has been wanting...and still are as Hatsan never came through.
Same with triggers or even parts of triggers. There is, according to them, some still undefined liability on their part for selling you one or parts. They've never said what that liability is, but there is one...lol.
I'm one of the rare ones that's never had issues with their product and the 3 or maybe 4 times I dealt with Customer Service, things went very well. On the flip side and like others have mentioned, I've read enough threads from members saying Hatsan made them feel like they were just being a total inconvienence by asking anything to do with their rifle.
Love the product, but Hatsan is going to start losing more and more customers if they don't find a way to step up their Customer Service and parts availability.
**end of lame 2 cents**
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I will only buy from across the pond guns and accessories unless they have a Canadian factory producing them. I like my Hatsan and plan on another one.
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I own 4 Hatsans, none of them are all that impressive. The stock on the Torpedo 100X is drop dead gorgeous, but it pretty much stops there. It's heavy, big, loud, and not all that accurate or powerful. I have never tried to deal directly with Hatsan, primarily because I just don't shoot the Hatsans any more, so there is no need for parts. That, and the negative reviews on their customer service I see here.
I have dealt with both SPA directly and Crosman for parts when things failed. I just recently received a new (free) valve stem from Crosman for my Mrod. This was after completely disassembling the rifle and sending them a picture of the damaged valve. What other company would do that? Most would have voided the warranty because I disassembled it myself instead of sending it back or to an authorized Crosman repair facility. That is what I consider exceptional customer service!
Similar situation with SPA when the bolt handle broke on my Varmint, an e-mail to Julie and a complete bolt assembly was sent to me for free! Some of these other Air Gun Companies should be taking note!
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Yep! Totally hey Paul, that's the kind of customer service that keeps a guy coming back for more guns 🙂
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Yep! Totally hey Paul, that's the kind of customer service that keeps a guy coming back for more guns 🙂
Yep, as you can see, my arsenal contains more Crosman/Benjamin products than any other! I'm afraid that trend will continue...
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I never realized that Hatsans were so hard to get parts from, well that ain't no good at all. Ya gotta do what ya gotta do Jeff! Anti-squirrel is right about being able to get parts from SPA and Crosman. SPA will not ship barrels though because of their laws about barrels, by the sounds of it they consider airguns the same as firearms from what I've read but they'll ship you an entire gun less the barrel in parts, also people that have ordered parts from them have said that basically the parts that they did get needed minor smithing but even when I did a little smithing on firearms back in the 70s and 80's as a hobby pretty much any part that you ordered for a gun need some minor smithing. Crosman will ship you any part you want for any gun that's in production plus a lot of parts for guns no longer made.
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It is why I only buy cheap refurbs from Hatsan as a couple of the Hatsans that are in my collection are there for experimenting on and for parts guns.
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I only have experience with just a couple of Hatsans. One needed repairs while under warranty & they did the job well & quickly.
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I have never had any problems getting replacement parts and I have ordered several parts over the years.
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I just bought my 5th Hatsan, a springer this time..
I have 3 of the same model, so I have spare parts if I need 'em, just hopin' I never do, ha ha..
Even so, I also look at them as guns that are slated for mods and improvements anyway, so I am not worried about getting parts...
I can sure understand why somebody that doesn't wanna tinker would be apprehensive about a poor customer service reputation..
If I were like that, I would certainly stay away from Mrodair, also, lol..
At least Julie has her act together at SPA if'n ya need something badly enough to pay the shipping..
I always gotta wonder when some folks get good customer service while others get bad service, every time, from the same company..
I have a friend that always gets his order wrong at whatever restaurant we eat at, every time, no matter which restaurant we go to. Everybody else will get their food as ordered, and this fella ALWAYS needs to send his back for one reason or other. Has been like this since we were teenagers, lol..
Not saying I know WHY such things always happen to him, but I can say it DOES happen, with alarming regularity, no matter what...
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Jeff,
I feel your pain. I bought a Hatsan 95 Vortex partially because of your initial good experience with them. I still think they are one of the best bargains in break barrels.
Wish it weren't so, :'(
Yogi
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I have had more contact with Crosman than Hatsan, only because I`ve had more issues with those guns. To be fair they were all corrected at no cost to me. I would own more of them if they would just make a decent open sight. That is what pushed me to buy a Hatsan to begin with. Now that I have three of them (counting the Webley) and I have had good luck with them will keep me buying. The Flash will likely be my next purchase, gun wise. As far as break barrels, I just don`t see myself buying any entry level guns in the future.
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Sorry to hear of your problems Jeff. I have several Hatsan made guns and overall I am happy with them. I've only had to deal with their customer service a few times and all were good experiences. I don't understand the reluctance to sell parts. Crosman seems to do it without any legal/liability issues. Maybe they should just have customers sign a liability release at the time of ordering.
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Love my Hatsan PCP's
However both guns have the same damaged lands and barrel crowns.
Inside the barrel is tooling marks that ruin the pellets flight.
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Sorry to hear of your problems Jeff. I have several Hatsan made guns and overall I am happy with them. I've only had to deal with their customer service a few times and all were good experiences. I don't understand the reluctance to sell parts. Crosman seems to do it without any legal/liability issues. Maybe they should just have customers sign a liability release at the time of ordering.
Exactly this. No one understands the reluctance and Hatsan won't explain it other than "liability issues". My personal lame 2 cents is they won't because they'd rather have you send your rifle in so they can make money repairing things like the failed gas rams or bad triggers.
Which still doesn't make any sense considering they'd still make money and quite a bit if they'd just offer those parts for sale like they do in Europe. I'd happily sign a disclaimer to be able to buy just a gas ram or a trigger instead of buying a whole refurbed rifle for just a couple parts.
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I had a Hatsan Hercules, had to return it for credit, poorly assembled, loose parts, etc. etc. I also currently have a Bullboss and a Bullmaster. They work, shoot, but the quality is not impressive when compared to the price. My AirForce Texan is a nice piece of equipment, well made, machined and assembled. IF I buy anything else, I'm looking at Brocock, Daystate, maybe FX. They are pricey, but seem to be very well made. :D
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From posts here and several PMs and txt messages?
I see I'm not the only one getting fed up.
That is a sad statement right there.
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what parts are not available .....
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what parts are not available .....
If you go to their website and check out their parts list, you'll notice it is short. You can then fill out a "service request form" to ask about any part you need, but isn't listed (like stocks). This list of available stuff will be even shorter. Potentially the shortest list of all is stuff they WON'T sell you: barrels, air tubes, triggers, and gas pistons. In my experience (admittedly somewhat limited compared to others), the parts that I most often want to just replace are: barrels, air tubes, triggers, and gas pistons. Instead, Hatty USA just wants you to send anything defective back for assessment/repair. That's ok, if A: I don't WANT to work on my own stuff, and B: the problem I'm returning it for is GLARINGLY OBVIOUS. My latest experience involved a Striker 1000X. First one had a bad air tube (barrel fork issue). The replacement (which they claimed to test) had the WORST barrel I've ever received on a "new" gun, and another bad air tube (dove tail issue). After several attempts at contact, they finally sent me another RMA, and after several weeks agreed to upgrade me to a 95, which was also pre-owned/refurb. I still have the 95, and after rebuilding it am somewhat satisfied. All this drama could have been avoided had they just sent me a decent air tube and seal (for a total likely cost of $30) for the first gun, but they won't/can't do that. Bah!!!
I apologize for the rant. It's such a shame when it is more fulfilling to relate to others woes regarding a company's policy and procedure than it is to deal with that company...
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I asked them to sell me a replacement barrel.
No answer.
I asked twice.
They only want me to mail them the complete airgun.
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Are there no aftermarket parts that work on the Hatsan? I hear of special springs, and conversion of spring to gas ram frequently with a Benjamin Gas Ram... and Ellingsworth talks about commercial aftermarket gas rams and springs in his videos.
so... I am somewhat perplexed... at this... :-\
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Hi, I bought a brand new Hatsan 95 qe with vortex ram, about 6 months ago and I am disappointed with the quality of it. Firstly, you need to check and clean the rifle before firing it. When I first received my rifle, I used a cleaning rod with a small piece of cloth to clean through the barrel, out it comes ...a small piece of scrap metal chip.. was in the barrel. And then the breech seal was chipped too. When I zeroed the rifle with the open sight, I found that I need to adjust the windage to the left almost reached the end. They was the ^honking^ sound too while cocking too. The sound was from the vortex ram. I search on this GTA website, and found out that it was quite normal and most of the members had the same experience too. I think we were all wrong to think that it was normal. After firing about 1000 pellets for one month duration , the pellet stay in the breech after firing. Thinking that it might be leakage from the breech seal , I flip the seal and try again. Same the pellet still stay in the breech. I can hear the piston trying to push forward to the breech..The sound was ^koo ..koo .koo*. LOL. I took the pellet out and dry fire. I know I am not suppose to dry fire but I cannot de cock it. I know I had to dismantle the rifle (not cock) and check the problem myself. The edges around the cylinder was rough and sharp too. Even I know that it will void the warranty but I have to service it myself. The postage to Hatsanusa and back will be expensive and the custom clearance is also an issue. There is no parts that are available here. I have some springs available, so I put it in without spring guide and make a back stop from a piece of teak wood, (the shape similar to the base part of the vortex ram) , assembled the trigger block and then the end cap with the safety button. I done the assembly with a self made compression clamp. Try shooting, it works.. It fire and it is powerful and accurate too. So it is the vortex ram that is causing it, I know I can fill it up by using the fill probe adapter of PCP. But than what is the point of a break barrel rifle that need to refill regularly. LOL. Actually, I like the look and the material of Hatsan, I was intending to get the mod.135 and Dominator 200w too. But after this experience. ...ooh^^ I may try the so call junk brand Gamo . This time only spring power! No more ram, no more headache! Easy to maintain and lasting. Cheers!
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Jeff... I feel your disappointment of Hatsan too. They should have taken you seriously and provide professional services for you. I had read your old forum praising and recommending their rifles. What a shame. Try to work it out and be strong.
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A bit off subject ... And a very loose general synopsis :-\
But it is true based on history of the world that those countries the USA fought along side during conflicts or defeated & became allies with after the fact have been by & large stable in goods and services.
England/France/Germany/Austria/Japan to name a few ....
In recent years POST Regan era where global trade became political have we had many countries enter trade with the USA only to do so for there profit having little to no interest in support after the fact.
The Middle east, some of Asia, Ex USSR etc ... really have and remain on the fringe of stable trade relations & product support of products sent to the USA.
Please ... this is NOT a political statement ... just matter of fact with OP's "Turkish" troubles & frustrations.
Turkey is a NATO member and was an Allied nation when it joined very late in the war. We have had trade relations with Turkey since they were the Ottoman Empire.
Not political, just history.
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I tried 2 Hatsan 95 springers, couldn't do those 6lb triggers. Gave one away, sent one back.
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I tried 2 Hatsan 95 springers, couldn't do those 6lb triggers. Gave one away, sent one back.
The trigger is an easy fix with a twenty five cent screw. Not up to Rekord or Diana spec, but certainly in the 2-3 lb range with a clean break.
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Update on my situation.
Have a 4 month old gun that is not accurate.
Discovered a crappy crown job and a dent in a land about 5/16" into the muzzle.
Hatsan wanted me to send the whole gun in for inspection and if found that I cause the damage I will be given a repair cost.
I sent emails asking If I could send just the barrel and sent more pictures.
No response in almost two weeks.
Today Hatsan Emailed me stating to mail the damaged barrel andonce recived they will send me a new one free of charge.
I reminded them tgat I did recrown it and I wanted to make sure they new that.
They replied they will not make me pay for trying to re crown.
They sent me an RMA number.
Im more then Satisified.In this case a picture helped.
The barrel was also bent which I strightened out.
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I don't know much about PCP's but in terms of break barrells if your unhappy with Hatsan and are not interested in a Crosman just who can you buy from that will give decent service . RWS guns are nice but I have never heard or read a good word about Umarex service. HW's are a great gun but I've seen a lot of negative comments about AOA . I tried to buy a gun from AOA by phone and was on hold for 13 minutes and then hung up. MY thought was if they jerk me around when I'm trying to buy something getting service after a sale must be really exciting.
Bottom line seems to be that except for Crosman they all have terrible service.
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I recently bought a Dominator 200S on clearance. The advertised FPS is 750 FPS with lead pellets, the one I received is shooting 600. I emailed them with the issue and today I received a prepaid return shipping label. We'll see how they handle the return/repair (I suspect a bad piston seal). So far, I have had good service from them on the few issues I've had. I've also had good service from Benjamin/Crosman and crappy service from Stoeger and Umarex.
I find Hatsans to be a good value for the price. I don't expect to get Bentley quality when I buy a Chevy Cruz. These are mass produced products and I expect a few glitches in a mass market product. How they take care of the glitches is what is important.
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Jeff,
I've been reading about the issues with Hatsan guns for at least two years because I own one for that long which I have not fired more than a tin of pellets through. What happened to you seems to eventually happen to 99% of those who purchase one of their "lesser" guns, meaning if it's not their most expensive PCP's...
My take (also from experience), most of their guns with possible exception of the model 95 with spring installed (vs. gas ram), is most of them suffer from machining issues and/or process issues. Perhaps they get the parts from China already buggered, but I know they do some maching in-house. After the machining you have a better than 50% chance of swarf, cuttings, sharp edges, etc. either embedded in grease within the trigger group or inside the chamber where you can expect it will at some point damage the piston seal.
As for customer service, they seem completely hit-and-miss with understanding any issues you might try to explain to them. If it's complicated, you might as well forget it and don't waste the effort. Mine is shelved for a lock-up issue because the bore for the barrel locking pin looks like it was drilled free-hand with a dull bit. I had asked for an over-sized pin or at least one from stock that had been miked close. That went completely over their heads. Worse, call them out on customer service and publicly they will state they will bend over backwards to take care of you, but when you contact them thereafter they don't return calls or e-mail. They simply don't care about customers or customer service.
So, odds are if didn't buy their top dollar gun, and it isn't a model 95 with spring, you WILL have an issue, and you won't get them to take care of it.
I do read that people buy "extras", refirbs, etc. to use for parts and they find it worthwhile because of the price-point (maybe due to sale prices?), but I only paid full price for one rifle for my son, which he since decided wasn't worth the effort, and I agree with him, Hatsan is NOT worth the effort.
Sorry to hear of your learning the same lessons Jeff, especially since I bet you own a lot more than one of them.
Rant/off
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I own several Hatsan guns and have never had any problems at all with them. The refurbs I've got in the past have been just flawless. 8) I have heard of those who have had defective guns probably why there are so many refurbs that have been available. I guess I'll just try and stay lucky! ;D
Hatsan BT Carnivore .30 cal
Hatsan BT65 QE ,25 cal
Hatsan Bullboss .25 cal
Hatsan AT44-10s QE Long .25 cal
Hatsan AT44-10S QE .25 cal
Hatsan Galatian .177 cal with Wolf LDC
Mrodair Varmint .22 cal with YKO LDC
Gamo Urban .22 cal
Hatsan AT P2 .22 cal with Wolf LDC
Hatsan 135 Vortex QE .30 cal
Hatsan 125 Vortex .25 cal
Benjamin Trail NP2 .22 cal
Ruger Blackhawk Elite .177 cal (POS)
Hatsan Mod 25 .22 cal
Crosman 2240 .22 cal
Beeman P17 .177 cal
Yong Heng 110v compressor
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Ponder this thought: Hatsan is basically the European version of Crosman...large line up of inexpensive guns all mass produced. Biggest difference is in the Customer Service. Crosman's is stellar and you can get pretty much anything you need, even older stuff in a lot of cases.
Hatsan on the other hand is hit and miss in the US which is the sticking point and the biggest one they seem to have no interest in doing anything about. They seem to be stuck on making you send the gun back to them so they can make more money fixing it. If you lived in Europe, there's more than a few websites that sell spare parts for Hatsan, Sharg.pl being the biggest of them.
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Ponder this thought: Hatsan is basically the European version of Crosman...large line up of inexpensive guns all mass produced. Biggest difference is in the Customer Service. Crosman's is stellar and you can get pretty much anything you need, even older stuff in a lot of cases.
Hatsan on the other hand is hit and miss in the US which is the sticking point and the biggest one they seem to have no interest in doing anything about. They seem to be stuck on making you send the gun back to them so they can make more money fixing it. If you lived in Europe, there's more than a few websites that sell spare parts for Hatsan, Sharg.pl being the biggest of them.
^^^^+1^^^ on Steve's post. I have 12 Hatsan branded AG's and 5 Hatsan made Webleys. I also have some high end German AG's, but you can't compare Yugo priced AG's with a Porsche. I don't understand why they aren't selling parts to hobbyists. Crosman has no issues with law suits that I'm aware of. I can't complain about Hatsan's C/S as they have always resolved the few issues I've presented them with in a timely and friendly manner. Hatsan doesn't cater to the big box stores like Crosman and Umarex, so they should treat serious hobbyists/customers better with good service and parts support. That being said, they have always handled any issues I've had in a prompt and friendly manner. I just don't understand why they won't sell parts alike trigger groups and barrels.
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Ponder this thought: Hatsan is basically the European version of Crosman...large line up of inexpensive guns all mass produced. Biggest difference is in the Customer Service. Crosman's is stellar and you can get pretty much anything you need, even older stuff in a lot of cases.
Hatsan on the other hand is hit and miss in the US which is the sticking point and the biggest one they seem to have no interest in doing anything about. They seem to be stuck on making you send the gun back to them so they can make more money fixing it. If you lived in Europe, there's more than a few websites that sell spare parts for Hatsan, Sharg.pl being the biggest of them.
Gee Whiz Steve...you have read my mind. I have pondered exactly That ! I have been very lucky with the Hatsan guns that I own. They all shoot well, they have given me very few problems, they were Bargains !... AND... I won the "Hatsan Barrel Lottery" with each one that I have. I have read about problems with the High End Guns too, so in that regard, a $99 Edge Striker is easy to replace and you will have a parts gun afterwards, as well.
As For Me..I think that Benjamin/Crosman and Hatsan will be what I stick with, going into the future. I don't fault any of the other brands available, it is just that I already have these guns now and can afford one, once in a great while. I also have had a 117 Cal Gamo Spring Piston Whisper Delux that I bought, when they first came out, several years ago That Gamo was a excellent gun too. I wound up selling that gun because a good friend wanted it and offered me $400 for the gun and the pellets that I had. I told him that that was much more that what I had paid for that gun new, but he said that he did not care and he wanted THAT particular rifle ! (right after he had shot it) I wound up buying a Ruger 10/22 and a 25 Cal Hatsan Spring Piston 85 Sniper with the $400. I have had them both up to this very day.
I guess I have hedged on my guns by having both Crosman/Benjamin and Hatsan. I Know.. Something that I have is going to shoot well when I am out hunting ! That is the bottom line, for me.
I have nothing but Good Things to say about Crosman Customer Service..but THAT is a whole different story and a long one at that.
Best Wishes - Tom
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Hatsan use Germany steel and walnut wood for their production of rifles but have poor quality control and maybe lack of skill workers to assemble their products. They should pay even more attention to the export of their products because the end users pay much costly due to shipping, tax, etc. They should really need to inspect their products before they distribute them out into the market. Need to improve their QUALITY CONTROL section! Many countries such as India, Thailand, Laos, Myanmar buyers to name, end up paying for their rifles 3 to 5 times more.
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I,m new to air rifles and bought my first two in early fall this year. The first one was a Hatsan 95 springer in.177 and the second one is a .177 Benjiman Prowler.
It has been a learning experience to learn to shoot them reasonably good and I can shoot both of them equal in terms of targets out to 30 yards.
I prefer to shoot the Benji because of its smoother shot cycle and believe it or not..better trigger.I have tried adjusting the quatro and just don,t like it compared to the Benjiman trigger.
I know the trigger and shot cycle can be made better on the Hatsan with a tune,but after reading everything here I don,t know if I will bother.
I know the Benjiman will eventually need barrel washers re-done,but to me customer service and parts availability means everything.If I get a bad barrel from Crosman I can easily order a new one.If the trigger was not to my liking I can get a CDLT trigger and if the NP quits not a problem to order one.
I guess I got a good one this time and no doubt about it,it is a good looking,straight shooter that is built well when QC is on the job.I don,t know if I would play the odds and buy another one though with a hit or miss parts service...probably not.
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I am complaining and moving on because of the issue of getting a simple part.
Want/need a trigger pack? Send us the gun.
Barrel issues and need/want another? Send us the gun.
Buying refurbs to get a part may make economic sense to them but now I have another broken gun!
I'm done with that.
I mean it's REALLY bad when a Guy gives you an AT44 that won't shot worth a darn JUST TO GET IT OUT OF HIS HOUSE!
Yea! That is a true story! All I paid was shipping to get it for parts!
Once I scavenge the parts I need? I'll probably sell some parts to recover that shipping.
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I decided on a synrod over a hatsan for the same reason. I heard they were like gamo. Who needs the headaches!?
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I am complaining and moving on because of the issue of getting a simple part.
Want/need a trigger pack? Send us the gun.
Barrel issues and need/want another? Send us the gun.
Buying refurbs to get a part may make economic sense to them but now I have another broken gun!
I'm done with that.
I mean it's REALLY bad when a Guy gives you an AT44 that won't shot worth a darn JUST TO GET IT OUT OF HIS HOUSE!
Yea! That is a true story! All I paid was shipping to get it for parts!
Once I scavenge the parts I need? I'll probably sell some parts to recover that shipping.
I reckon I'm lucky cause I only bought one from them. It was the WRONG one, should have been a model 95, and when it was not able to group and they said send it back I avoided the cost figuring I'd just replace the piston seal. Yeah, piston seal was of course damaged by swarf they put there when the "honed" out the side for the gas ram fill, but what I didn't expect was the barrel pin hole was hogged out so bad that there was no hope of ever getting it to lock up in the same general area twice in a row...
That $220 + shipping was all I had for a decent shot at a decent "starter", and once you open it up they don't care what they sold you --- if half the trigger group was MISSING they would say too bad, you opened it up. If I had access to a machine shop lathe I'd try to sleeve the pin hole, but as it stands, it's just a pile of parts, and I KNOW I'm not alone with getting a new rifle from Hatsan that will never be able to hit the bawd side of a barn!
Its a very valid buyer beware message you offer Jeff. Almost a sure thing buying Hatsan is going to cost you more than you save getting something from someone else who actually cares about their customers! My saving return shipping (both ways) cost me the price of the gun but it cost Hatsan the sale of maybe two or three I might have been interested in were it not for my learning the same lesson you speak of.
BTW, an alternative, a German made gun who's name I will not mention ... is now apparently owned by Umarex (there ought to be way to spell that company with just 4 letters!)... Sorry to rant.
And a P.S. for the mention elsewhere in the thread concerning refirbs. They do tend to fix the problems before they re-sell from what I can tell by reading here, I'm speaking about new ones (and the 50% chance, at least with the model 125's, of getting a factory-fresh junk one).
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I will be selling some of them to step into a real Game.
Hey Jeff,
I'll buy back the .25 caliber 135 I sold you ............... my Son really misses it ;)
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Hey Jeff,
I'll buy back the .25 caliber 135 I sold you ............... my Son really misses it ;)
;D
Good luck with that!
Make an offer and I juuuusssssstttttt might think about it.
;)
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At one point in time, I was thinking about buying a Hatsan. Not any longer!
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At one point in time, I was thinking about buying a Hatsan. Not any longer!
Me too, I cancelled my booking for the 135 and dominater after my experience with the 95..Hatsan use German steel? What's? Must be joking... LOL. Those soft screws and plastic trigger..LOL. Just some cosmetic coloring ......gold trigger
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Hey Jeff,
I'll buy back the .25 caliber 135 I sold you ............... my Son really misses it ;)
;D
Good luck with that!
Make an offer and I juuuusssssstttttt might think about it. ;)
How about what U paid me for it .............. I'd be taking that potential, Turkish parts problem off your hands for good ;).
Actually, the only thing I miss is that stock 8).
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At least some parts are available. I left a message for HatsanUSA last week on their website looking to purchase two Hatsan 95 mainsprings. I got an invoice for them yesterday for two springs for $45 shipped, which I just ordered.
Not the fastest turnaround time, but not bad.
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I bought hatsan break barrel rifles(three of them)and they were trash to say the least,but then I bought a new AT44s-10 in 25 and it is the best rifle I have bought straight out of the box.yep hard to believe I bought a hatsan.i got it real cheap at $236.99 and couldn't pass it up.
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Sorry to here that, I love all 7 of mine and have modified. And tuned every single one without an issue... 940 fps out of my 135 .22 and 30fpe is very hard to complain about and shoot my 125 sniper 175 yards with 4 to 6inch groups makes it one incredible rifle I've never had an issue getting parts either..
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My 4 Hatsan guns work fantastic so far no real bad issues .... .30 carnivore puts a real smack down on what ever it hits ....I bought the .30 refurbished from hatsan USA ... gun was as new looking as you could get crazy value for $500 .... I have contacted Hatsan USA several times ,and they have responded back every time .. they sell stocks, $100 for bt65 tac stock , and they sell the Gladius gun case also .. so if you wanted one for the bull boss since they fit perfect they are $50 ...
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
Comparing a Hatsan to a Weihrauch is like comparing a Chevy to a Mercedes...they're both air rifles, but that's where it ends...lol. I own both and Hatsans are what they are, an inexpensive work horse of a gun and one you'd take a lot of places you'd never consider taking your Weihrauch. They use German made steel but not to the same quality levels of your Weihrauch and a healthy chunk of their parts are probably made in house, again with lesser quality materials, but they're mass produced rifles that workers probably have a build quota they have to try and meet every day compared to someplace like Weihrauch, that, while they still build every rifle by hand, use way better quality materials and take a lot more pride in what they build and it shows.
They have their problems but every gun out there does. Read any Gate in the forum and you'll find stories about members who got something with an issue from all the high end guns to the lower end ones like Hatsan. Air guns are no different than anything else you might buy, there's always the chance you'll get a lemon.
Hatsan's biggest problem is their unwillingness to sell ALL their parts. They're selective and, just my lame personal opinion, but it's about the money. They want to try and make more money by making you send your rifle back to have it repaired than they would just selling you the parts you need or want and that's where Jeff and a lot of other owners are getting irritated and starting to steer away from them.
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
Comparing a Hatsan to a Weihrauch is like comparing a Chevy to a Mercedes...they're both air rifles, but that's where it ends...lol. I own both and Hatsans are what they are, an inexpensive work horse of a gun and one you'd take a lot of places you'd never consider taking your Weihrauch. They use German made steel but not to the same quality levels of your Weihrauch and a healthy chunk of their parts are probably made in house, again with lesser quality materials, but they're mass produced rifles that workers probably have a build quota they have to try and meet every day compared to someplace like Weihrauch, that, while they still build every rifle by hand, use way better quality materials and take a lot more pride in what they build and it shows.
They have their problems but every gun out there does. Read any Gate in the forum and you'll find stories about members who got something with an issue from all the high end guns to the lower end ones like Hatsan. Air guns are no different than anything else you might buy, there's always the chance you'll get a lemon.
Hatsan's biggest problem is their unwillingness to sell ALL their parts. They're selective and, just my lame personal opinion, but it's about the money. They want to try and make more money by making you send your rifle back to have it repaired than they would just selling you the parts you need or want and that's where Jeff and a lot of other owners are getting irritated and starting to steer away from them.
Very Well Said.. Steve....Amen ! Best Wishes - Tom
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
Comparing a Hatsan to a Weihrauch is like comparing a Chevy to a Mercedes...they're both air rifles, but that's where it ends...lol. I own both and Hatsans are what they are, an inexpensive work horse of a gun and one you'd take a lot of places you'd never consider taking your Weihrauch. They use German made steel but not to the same quality levels of your Weihrauch and a healthy chunk of their parts are probably made in house, again with lesser quality materials, but they're mass produced rifles that workers probably have a build quota they have to try and meet every day compared to someplace like Weihrauch, that, while they still build every rifle by hand, use way better quality materials and take a lot more pride in what they build and it shows.
They have their problems but every gun out there does. Read any Gate in the forum and you'll find stories about members who got something with an issue from all the high end guns to the lower end ones like Hatsan. Air guns are no different than anything else you might buy, there's always the chance you'll get a lemon.
Hatsan's biggest problem is their unwillingness to sell ALL their parts. They're selective and, just my lame personal opinion, but it's about the money. They want to try and make more money by making you send your rifle back to have it repaired than they would just selling you the parts you need or want and that's where Jeff and a lot of other owners are getting irritated and starting to steer away from them.
The Hatsan pcp barrel is German steel, and works just as good as the LW barrels ... I know this because I have several barrels in both ... and my testing, and others testing has proven this .... trust me you can get a lemon in just about any gun manufacture , and we have seen problem's with guns costing $2000 ... so for myself I keep it in perspective ....
to give ,and example would be the FX streamline ...I was interested in that gun but then there is the stock breaking in half problem ... ;D ... then I think to myself my cheap Hatsan does not have that problem why should I pay almost double for this problem when I have guns that will shoot just as accurate for half the price ... ::) ...
as far as Hatsans unavailability of a few certain parts goes maybe if enough people complain about this issue they will change things up .... for the money they have some pcp wise they do have some very good products .. can you get a lemon YES ! then you send it back for another ... like I did sending back 3 Korean career guns to finally get the 4th that worked correctly ...
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they sell stocks, $100 for bt65 tac stock
I've never seen a tactical stock for the BT65.
Galation and AT44, yes. And now one is out for the Nova but not sure if HatsanUSA has them.
And exactly what do you do when your older AT44's or BT65's suffer a parts failure?
Hatsan would have you send them the gun so they can charge you to fix it.
I'm not having any of that!
Sell me every part I need or want or my business goes else where.
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they sell stocks, $100 for bt65 tac stock
I've never seen a tactical stock for the BT65.
Galation and AT44, yes. And now one is out for the Nova but not sure if HatsanUSA has them.
And exactly what do you do when your older AT44's or BT65's suffer a parts failure?
Hatsan would have you send them the gun so they can charge you to fix it.
I'm not having any of that!
Sell me every part I need or want or my business goes else where.
its the elite stock actually same one BWalton uses .... I just grabbed the wrong gun out of my brain lol ! .... Hatsan should have every part for these for sale .... maybe a mass email by forum members who own their guns might help things ... they need to realize in America we expect all parts to be available for repair ...there is to many of us that tune air guns to not have all of the parts available ...
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If memory serves, the owner of Hatsan USA's name is Blaine Manifold and the requests and emails to him and them have been ongoing asking for more parts availability for quite a long time now and they generally go ignored or you get their standard email saying something along the lines of "Due to liability issues...."
It's not lack of effort on our part, it's unwillingness on Hatsan's for not stepping up.
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I asked for help on the Hatsan customer service form about my extremely heavy Quattro trigger that won't adjust afters of hours of shooting and making fine adjustments and some 250 shots. Every web site, even Hatson, the presenter was able to adjust down to 2#s quickly with no problem. They blew me off with the one sentence comment below. Can you imagine what their sales numbers would be if they stated that one would have to shoot 2 tins of ammo before you should have a good gun...............
Ron,
The parts of the sear need to wear into eachother, after about 800-1000 rds the sear parts should be well worn in and smoothing out.
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
What did you pay for the Hatsan and what did you pay for the HW? A Mitsubishi sells for around $15K, and a Porsche Carrera sells for around $100K. They both have 4 wheels and are about the same size, but I would expect the Porsche to have better craftsmanship and performance, wouldn't you?
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Ron,
You pull the trigger and polish it for instant relief.
I'm thinking they hope that number of shots put the Gun out of warranty so you have to pay them to fix it.
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Ron,
You pull the trigger and polish it for instant relief.
I'm thinking they hope that number of shots put the Gun out of warranty so you have to pay them to fix it.
^YEAH, THAT!!!^
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As far as "I got a 'Name the hi end Gun' and blah, blah, boring stuff I have no interest in, lost my attention'"
Not germane to this thread.
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Brief update on my customer service report.
My Bullboss .25 had a bad barrel.
Hatsan wanted the whole gun to examine.
After sending pics and talking to them.They seen I knew what I was talking about.
Mailed them my barrel only.After 2 days of them receiving they mailed me a new barrel.
Did not look promising as the barrel was full of oil and grease.
Cleaned and found a spot in the barrel i.d. that looks larger.
Pushed a pellet through and transferport cuts pellets.
Repaired the transferport and shoots great so far.
Hole in hole groups at 35 yards with several pellets.
Im happy so far.Be nice if Quality Control was a lil better.
Still I see a bt65 in my future.
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I can tell you this, the Nova was so crude, I will Never buy another Hatsan. The barrel was purely terrible inside.
the Rainstorm II at the same price is as fine an AG as I've ever owned. Including My Daystates! Flawless, smooth, fit and finish superb, light, Accurate,and the stock is good looking, and the side lever is a joy to use.
The Hatsan, was, well, rough, long cocking, stiff, and just not well crafted. Stock was of poor quality wood, with a very odd shape to it. IMO, No where near worth the 800 usd Pyramyd is charging for the Nova.
Won't be buying another Hatsan. And now I learn that they won't ;make problems right without a difficult time for the customer? No Thanks!!! Burned once, Plenty for me! GRRRR!!!
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Brief update on my customer service report.
My Bullboss .25 had a bad barrel.
Hatsan wanted the whole gun to examine.
After sending pics and talking to them.They seen I knew what I was talking about.
Mailed them my barrel only.After 2 days of them receiving they mailed me a new barrel.
Did not look promising as the barrel was full of oil and grease.
Cleaned and found a spot in the barrel i.d. that looks larger.
Pushed a pellet through and transferport cuts pellets.
Repaired the transferport and shoots great so far.
Hole in hole groups at 35 yards with several pellets.
Im happy so far.Be nice if Quality Control was a lil better.
Still I see a bt65 in my future.
.30 carnivore ... I bought from hatsan usa refurbished gun that looks like brand new ,and they are tested ,and come with a 10 shot test card with fps listed ,and other function test checked off ... it helps when the gun has been tested like this before it leaves ...
the trouble we are faced with is there is no perfect air gun manufacture's ... fx streamline synthetic stock has the stock breaking broblem ... then you go to another gun I had interest in Evanix rainstorm 2 .30 but here we go again stock is notorious for breaking in half .. terrible trigger ... and insanely loud ...
so I decided to try the carnivore .30 for $500 , and now have a gun that will tear the center of a dime size circle at 50 yards .... and so far I have not worried about the stock breaking ... ;D ....
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
What did you pay for the Hatsan and what did you pay for the HW? A Mitsubishi sells for around $15K, and a Porsche Carrera sells for around $100K. They both have 4 wheels and are about the same size, but I would expect the Porsche to have better craftsmanship and performance, wouldn't you?
Care to guess which will be more reliable?
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
What did you pay for the Hatsan and what did you pay for the HW? A Mitsubishi sells for around $15K, and a Porsche Carrera sells for around $100K. They both have 4 wheels and are about the same size, but I would expect the Porsche to have better craftsmanship and performance, wouldn't you?
Care to guess which will be more reliable?
Judging by the price alone, one would guess the HW would be more reliable. I have about 15 Hatsans or Hatsan made Webleys and have had very few issues with any of them. However I only own one Weihrauch (HW95) and my experience with that brand is 100% defective upon arrival. The rifle I was shipped had a big dent in the stock, below the top finish that was obviously there when QC passed it out the door of the factory. Just a fluke I'm sure, but it shows that price alone is no guarantee of craftsmanship. The HW95 was promptly replaced by AoA with apologies for the issue and the replacement is flawless in appearance and performance.
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
What did you pay for the Hatsan and what did you pay for the HW? A Mitsubishi sells for around $15K, and a Porsche Carrera sells for around $100K. They both have 4 wheels and are about the same size, but I would expect the Porsche to have better craftsmanship and performance, wouldn't you?
Care to guess which will be more reliable?
Bought within a couple months of each other. All 3 came from AoA. All 3 are .22's. The Tomahawks are nothing more than a Model 95 springer in a prettier stock. I paid a 1/3 less for them than I did the HW95.
None of them are tuned or tweaked in any way and the Tommy's have been just as reliable as the 95.
All but a couple of my gas rammed Hatty's are older, have more shots on them than those 3, are still going strong and the only one that's failed on me is because I tinkered with it, it did not fail on it's own.
I'm well aware Hatsan owners have had issues with them, but I'm also aware there's been many owners of Weihrauch's that also got problem guns out of the box. Paying more money is no guarantee you're going to get a faultless gun.
The whole point of Jeff's original post was Hatsan's Customer Service, how bad it's gotten, their seeming unwillingness to do anything (or very little) about it or offering ALL their parts, not just a select few.
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Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend. My hw 50s is a work of art and craftsmanship by comparison. Will not purchase any Hatsan going forward.
What did you pay for the Hatsan and what did you pay for the HW? A Mitsubishi sells for around $15K, and a Porsche Carrera sells for around $100K. They both have 4 wheels and are about the same size, but I would expect the Porsche to have better craftsmanship and performance, wouldn't you?
Care to guess which will be more reliable?
Bought within a couple months of each other. All 3 came from AoA. All 3 are .22's. The Tomahawks are nothing more than a Model 95 springer in a prettier stock. I paid a 1/3 less for them than I did the HW95.
None of them are tuned or tweaked in any way and the Tommy's have been just as reliable as the 95.
All but a couple of my gas rammed Hatty's are older, have more shots on them than those 3, are still going strong and the only one that's failed on me is because I tinkered with it, it did not fail on it's own.
I'm well aware Hatsan owners have had issues with them, but I'm also aware there's been many owners of Weihrauch's that also got problem guns out of the box. Paying more money is no guarantee you're going to get a faultless gun.
The whole point of Jeff's original post was Hatsan's Customer Service, how bad it's gotten, their seeming unwillingness to do anything (or very little) about it or offering ALL their parts, not just a select few.
I was asking about the cars.
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I'll complain when bad service is offered and I'll also give credit where credit is due.
I recently bought a Hatsan Dominator 200S Carbine (steel spring) on clearance. When I ran it over the chrony I was getting disappointingly low FPS/FPE numbers. I filled out the Hatsan Support email form and within a day I was emailed a return RMA prepaid shipping label. I sent the rifle off and today the Brown Truck dropped off a package. Hatsan sent a brand new Dominator 200S VORTEX replacement. I paid $180 for the clearance springer model and received the current Vortex version which Hatsan sells for $350.
No complaints here regarding their Customer Service!
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Original post was about not being able to buy all the parts I wanted.
You all seem to miss the whole point!
Customer Service is a non-issue to me since I have USED GUNS!
And NO! I'd never send a Gun to them to work on.
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Original post was about not being able to buy all the parts I wanted.
You all seem to miss the whole point!
Customer Service is a non-issue to me since I have USED GUNS!
And NO! I'd never send a Gun to them to work on.
I got the point and we've both had the same complaints for a long time.
Hatsan won't sell a lot of the parts we want for for lame reasoning.
Hatsan just keeps going with it and NO, I will not send them my guns, just like you (but you already knew that...lol).
You have noticed my last few rifles have been brands other than Hatsan, yes??
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There are a whole lotta choices these days other than Hatsan, that's for sure!
These are awesome days for air gunners!!!
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There are a whole lotta choices these days other than Hatsan, that's for sure!
These are awesome days for air gunners!!!
:-\ :-\ :-\ ;D ;D ;D ;D ;D ;D ;D ;D ;D :-\ :-\ :-\
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LOL!!!!
Funny, Tommy Boy, lol...
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LOL!!!!
Funny, Tommy Boy, lol...
I thought you might like that one Chickie ;D Best Wishes - Tom
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For what it's worth-I had interest in the new Hatsan compressor and had decided to go ahead and purchase one so I contacted them and went by their listed address in NW Arkansas. 1 week for email response noting "we don't know when the compressor will be available". I called and spoke to a very pleasant service tech and got basically the same response. Also, they have moved from the address listed on their website and have not updated that address. The tech absolutely did not encourage direct contact for customer service but I guess that is understandable. Certainly will have to consider other options for a larger compressor.
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I have the Air Venturi Compressor and can not suggest it more!
Pyramydair has nearly all the parts needed also.
Hatsan has a bad habit of NOT selling parts.
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You're probably right, Jeff. The Hatsan had a few features that were attractive to me but their apparent lack of interest/involvement with their customers (or potential customers) isn't good. I only have 1 Hatsan, a 125, and it has been a pretty good rifle but I probably will go with the Air Venturi from PA since they have parts and have always been very helpful with any issues I had with orders from them (few to mention).
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You know, I do get it that some feel compelled to relate positive experiences - I really do. Free speech, man you gotta love it!
HOWEVER
The sad fact is that bad business practices and bad experiences tend to be either the exception, or the rule. If you post Jack the Ripper just helped get your cat out of your tree so we should all trust him then Hatsan' s, er, Jack's, gonna hurt a lot more airgunners.
As for me, I believe bad business practices speak louder than words. No disrespect to anyone's cat or its owner...
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Many comments that buying the Hatsan are like a lottery game. Bad quality control, soft screws , heavy, no parts availability. Actually, the name tell us all.
Heavy
Arms
That
S_ck
And
No parts.
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Bummer, I've sent 2 emails to Hatsan USA, no response yet. Trying to order a trigger group for my Bullboss. Found this "Quatro" trigger group, that might fit, but can not find any way to pay. Got a few emails from this company, but not in English, so I don't know what they are saying. So sad :-[
https://sharg.pl/ (ftp://sharg.pl/)
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Boy I have really wanted a 135 30.cal but will probably make another choice. Mike
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Bummer, I've sent 2 emails to Hatsan USA, no response yet. Trying to order a trigger group for my Bullboss. Found this "Quatro" trigger group, that might fit, but can not find any way to pay. Got a few emails from this company, but not in English, so I don't know what they are saying. So sad :-[
https://sharg.pl/ (ftp://sharg.pl/)
Have you tried cutting and pasting the text from the e-mails in to Google Translate? It appears the webpage may be from Poland.
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Original post was about not being able to buy all the parts I wanted.
You all seem to miss the whole point!
Customer Service is a non-issue to me since I have USED GUNS!
And NO! I'd never send a Gun to them to work on.
As a new Hatsan owner; could you tell me if they at least sell the piston seals? I just got a carnivore .30, and such a part has a life span. If I like a gun ( and this one I do so far) I like to buy a couple seals before one goes bad. Even better still could you tell me what parts I won’t be able to get should the need arise?
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HatsanUSA does list the piston seals on their site.
I prefer ARH seals myself.
Things like Trigger assembly, barrel, and such may or may not be available when needed/wanted.
Seems they are getting better at parts availability but it can be a hassle just to find out.
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HatsanUSA does list the piston seals on their site.
I prefer ARH seals myself.
Things like Trigger assembly, barrel, and such may or may not be available when needed/wanted.
Seems they are getting better at parts availability but it can be a hassle just to find out.
Thanks.
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Boy I have really wanted a 135 30.cal but will probably make another choice. Mike
Seems that myself and others have had good results with Hatsan products & service, others not so much. You might want to read this recent thread:
https://www.gatewaytoairguns.org/GTA/index.php?topic=141247.msg1429125#new (https://www.gatewaytoairguns.org/GTA/index.php?topic=141247.msg1429125#new)
Seems things are improving with customer service. I have a M135/.30 (and other M135 models, both spring & vortex in various calibers). All are performing at spec and the M135/.30 is a refurb but totally as new in fit, finish & performance.
YMMV
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i've got 4 hatsan pcp rifles
all are flawless
all perform better than advertised
with that said, tried hatsan service 2 years ago for a springer and got -0-
i buy hatsan knowing that i will repair them myself if needed.
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Jeff -
I have one Hatsan 95 Vortex QE that I really like, but took me quite a long time last year to get to the point I enjoyed shooting it.
It was a journey in itself, and one that I did not really want to take. There were quality issues that Any consumer should not have to deal with.
So, when I recently moved into PCP, I decided not go With Hatsan, because of the uncertainty alone, as many have commented on this post.
I agree - there are lot of other Airguns and Manufactures out there. So I am choosing wisely.
Thank you and Best Regards,
Frodo9mm