Author Topic: Sorry Hatsan but I got to move on (Read 12483 times))

SteveP-52 · « **Reply #80 on:** March 02, 2018, 11:37:39 PM »

Quote from: Jeff aka Privateer on March 02, 2018, 02:15:24 PM

Original post was about not being able to buy all the parts I wanted.
You all seem to miss the whole point!
Customer Service is a non-issue to me since I have USED GUNS!
And NO! I'd never send a Gun to them to work on.

I got the point and we've both had the same complaints for a long time.
Hatsan won't sell a lot of the parts we want for for lame reasoning.
Hatsan just keeps going with it and NO, I will not send them my guns, just like you (but you already knew that...lol).
You have noticed my last few rifles have been brands other than Hatsan, yes??

. · « **Reply #81 on:** March 03, 2018, 10:35:13 AM »

There are a whole lotta choices these days other than Hatsan, that's for sure!

These are awesome days for air gunners!!!

A.K.A. Tommy Boy · « **Reply #82 on:** March 03, 2018, 10:46:29 AM »

Quote from: :-) chickie on March 03, 2018, 10:35:13 AM

There are a whole lotta choices these days other than Hatsan, that's for sure!

These are awesome days for air gunners!!!

$:-\$ $:-\$ $:-\$

. · « **Reply #83 on:** March 03, 2018, 11:42:38 AM »

LOL!!!!

Funny, Tommy Boy, lol...

A.K.A. Tommy Boy · « **Reply #84 on:** March 03, 2018, 12:00:50 PM »

Quote from: :-) chickie on March 03, 2018, 11:42:38 AM

LOL!!!!

Funny, Tommy Boy, lol...

I thought you might like that one Chickie

Best Wishes - Tom

bandg · « **Reply #85 on:** March 03, 2018, 02:57:41 PM »

For what it's worth-I had interest in the new Hatsan compressor and had decided to go ahead and purchase one so I contacted them and went by their listed address in NW Arkansas. 1 week for email response noting "we don't know when the compressor will be available". I called and spoke to a very pleasant service tech and got basically the same response. Also, they have moved from the address listed on their website and have not updated that address. The tech absolutely did not encourage direct contact for customer service but I guess that is understandable. Certainly will have to consider other options for a larger compressor.

Privateer · « **Reply #86 on:** March 03, 2018, 03:17:15 PM »

I have the Air Venturi Compressor and can not suggest it more!
Pyramydair has nearly all the parts needed also.
Hatsan has a bad habit of NOT selling parts.

bandg · « **Reply #87 on:** March 03, 2018, 04:25:38 PM »

You're probably right, Jeff. The Hatsan had a few features that were attractive to me but their apparent lack of interest/involvement with their customers (or potential customers) isn't good. I only have 1 Hatsan, a 125, and it has been a pretty good rifle but I probably will go with the Air Venturi from PA since they have parts and have always been very helpful with any issues I had with orders from them (few to mention).

Methuselah · « **Reply #88 on:** March 06, 2018, 09:58:04 PM »

You know, I do get it that some feel compelled to relate positive experiences - I really do. Free speech, man you gotta love it!

HOWEVER

The sad fact is that bad business practices and bad experiences tend to be either the exception, or the rule. If you post Jack the Ripper just helped get your cat out of your tree so we should all trust him then Hatsan' s, er, Jack's, gonna hurt a lot more airgunners.

As for me, I believe bad business practices speak louder than words. No disrespect to anyone's cat or its owner...

REACTOR - NIN · « **Reply #89 on:** March 11, 2018, 01:55:00 AM »

Many comments that buying the Hatsan are like a lottery game. Bad quality control, soft screws , heavy, no parts availability. Actually, the name tell us all.

Heavy
Arms
That
S_ck
And
No parts.

cootertwo · « **Reply #90 on:** March 14, 2018, 11:44:27 PM »

Bummer, I've sent 2 emails to Hatsan USA, no response yet. Trying to order a trigger group for my Bullboss. Found this "Quatro" trigger group, that might fit, but can not find any way to pay. Got a few emails from this company, but not in English, so I don't know what they are saying. So sad

https://sharg.pl/

Wolfer · « **Reply #91 on:** March 28, 2018, 09:53:45 AM »

Boy I have really wanted a 135 30.cal but will probably make another choice. Mike

Rat Sniper (AKA: PaulT58) · « **Reply #92 on:** March 28, 2018, 11:43:45 AM »

Quote from: cootertwo on March 14, 2018, 11:44:27 PM

Bummer, I've sent 2 emails to Hatsan USA, no response yet. Trying to order a trigger group for my Bullboss. Found this "Quatro" trigger group, that might fit, but can not find any way to pay. Got a few emails from this company, but not in English, so I don't know what they are saying. So sad
https://sharg.pl/

Have you tried cutting and pasting the text from the e-mails in to Google Translate? It appears the webpage may be from Poland.

DevilsLuck · « **Reply #93 on:** March 28, 2018, 12:24:34 PM »

Quote from: Jeff aka Privateer on March 02, 2018, 02:15:24 PM

Original post was about not being able to buy all the parts I wanted.
You all seem to miss the whole point!
Customer Service is a non-issue to me since I have USED GUNS!
And NO! I'd never send a Gun to them to work on.

As a new Hatsan owner; could you tell me if they at least sell the piston seals? I just got a carnivore .30, and such a part has a life span. If I like a gun ( and this one I do so far) I like to buy a couple seals before one goes bad. Even better still could you tell me what parts I won’t be able to get should the need arise?

Privateer · « **Reply #94 on:** March 28, 2018, 12:30:14 PM »

HatsanUSA does list the piston seals on their site.
I prefer ARH seals myself.
Things like Trigger assembly, barrel, and such may or may not be available when needed/wanted.
Seems they are getting better at parts availability but it can be a hassle just to find out.

DevilsLuck · « **Reply #95 on:** March 28, 2018, 12:32:25 PM »

Quote from: Jeff aka Privateer on March 28, 2018, 12:30:14 PM

HatsanUSA does list the piston seals on their site.
I prefer ARH seals myself.
Things like Trigger assembly, barrel, and such may or may not be available when needed/wanted.
Seems they are getting better at parts availability but it can be a hassle just to find out.

Thanks.

packard8 · « **Reply #96 on:** March 28, 2018, 01:21:41 PM »

Quote from: Wolfer on March 28, 2018, 09:53:45 AM

Boy I have really wanted a 135 30.cal but will probably make another choice. Mike

Seems that myself and others have had good results with Hatsan products & service, others not so much. You might want to read this recent thread:

https://www.gatewaytoairguns.org/GTA/index.php?topic=141247.msg1429125#new

Seems things are improving with customer service. I have a M135/.30 (and other M135 models, both spring & vortex in various calibers). All are performing at spec and the M135/.30 is a refurb but totally as new in fit, finish & performance.

YMMV

otter5555 · « **Reply #97 on:** April 02, 2018, 03:47:09 PM »

i've got 4 hatsan pcp rifles
all are flawless
all perform better than advertised

with that said, tried hatsan service 2 years ago for a springer and got -0-

i buy hatsan knowing that i will repair them myself if needed.

frodo9mm · « **Reply #98 on:** April 11, 2018, 04:24:57 PM »

Jeff -

I have one Hatsan 95 Vortex QE that I really like, but took me quite a long time last year to get to the point I enjoyed shooting it.

It was a journey in itself, and one that I did not really want to take. There were quality issues that Any consumer should not have to deal with.

So, when I recently moved into PCP, I decided not go With Hatsan, because of the uncertainty alone, as many have commented on this post.

I agree - there are lot of other Airguns and Manufactures out there. So I am choosing wisely.

Thank you and Best Regards,
Frodo9mm

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Sorry Hatsan but I got to move on

Author Topic: Sorry Hatsan but I got to move on (Read 12483 times))