Sorry Hatsan but I got to move on

[Methuselah]

Jeff,

I've been reading about the issues with Hatsan guns for at least two years because I own one for that long which I have not fired more than a tin of pellets through.  What happened to you seems to eventually happen to 99% of those who purchase one of their "lesser" guns, meaning if it's not their most expensive PCP's...

My take (also from experience), most of their guns with possible exception of the model 95 with spring installed (vs. gas ram), is most of them suffer from machining issues and/or process issues.  Perhaps they get the parts from China already buggered, but I know they do some maching in-house.  After the machining you have a better than 50% chance of swarf, cuttings, sharp edges, etc. either embedded in grease within the trigger group or inside the chamber where you can expect it will at some point damage the piston seal.

As for customer service, they seem completely hit-and-miss with understanding any issues you might try to explain to them.  If it's complicated, you might as well forget it and don't waste the effort.  Mine is shelved for a lock-up issue because the bore for the barrel locking pin looks like it was drilled free-hand with a dull bit.  I had asked for an over-sized pin or at least one from stock that had been miked close.  That went completely over their heads.  Worse, call them out on customer service and publicly they will state they will bend over backwards to take care of you, but when you contact them thereafter they don't return calls or e-mail.  They simply don't care about customers or customer service.

So, odds are if didn't buy their top dollar gun, and it isn't a model 95 with spring, you WILL have an issue, and you won't get them to take care of it.

I do read that people buy "extras", refirbs, etc. to use for parts and they find it worthwhile because of the price-point (maybe due to sale prices?), but I only paid full price for one rifle for my son, which he since decided wasn't worth the effort, and I agree with him, Hatsan is NOT worth the effort.

Sorry to hear of your learning the same lessons Jeff, especially since I bet you own a lot more than one of them.

Rant/off

[Pelletina Leadinger]

I own several Hatsan guns and have never had any problems at all with them. The refurbs I've got in the past have been just flawless. I have heard of those who have had defective guns probably why there are so many refurbs that have been available. I guess I'll just try and stay lucky!

Hatsan BT Carnivore .30 cal
Hatsan BT65 QE ,25 cal
Hatsan Bullboss .25 cal
Hatsan AT44-10s QE Long .25 cal
Hatsan AT44-10S QE .25 cal
Hatsan Galatian .177 cal with Wolf LDC
Mrodair Varmint .22 cal with YKO LDC
Gamo Urban .22 cal
Hatsan AT P2 .22 cal with Wolf LDC

Hatsan 135 Vortex QE .30 cal
Hatsan 125 Vortex .25 cal
Benjamin Trail NP2 .22 cal
Ruger Blackhawk Elite .177 cal (POS)
Hatsan Mod 25 .22 cal

Crosman 2240 .22 cal
Beeman P17 .177 cal
Yong Heng 110v compressor

[SteveP-52]

Ponder this thought: Hatsan is basically the European version of Crosman...large line up of inexpensive guns all mass produced. Biggest difference is in the Customer Service. Crosman's is stellar and you can get pretty much anything you need, even older stuff in a lot of cases.

Hatsan on the other hand is hit and miss in the US which is the sticking point and the biggest one they seem to have no interest in doing anything about. They seem to be stuck on making you send the gun back to them so they can make more money fixing it. If you lived in Europe, there's more than a few websites that sell spare parts for Hatsan, Sharg.pl being the biggest of them.

[packard8]

Ponder this thought: Hatsan is basically the European version of Crosman...large line up of inexpensive guns all mass produced. Biggest difference is in the Customer Service. Crosman's is stellar and you can get pretty much anything you need, even older stuff in a lot of cases.

Hatsan on the other hand is hit and miss in the US which is the sticking point and the biggest one they seem to have no interest in doing anything about. They seem to be stuck on making you send the gun back to them so they can make more money fixing it. If you lived in Europe, there's more than a few websites that sell spare parts for Hatsan, Sharg.pl being the biggest of them.

^^^^+1^^^ on Steve's post. I have 12 Hatsan branded AG's and 5 Hatsan made Webleys. I also have some high end German AG's, but you can't compare Yugo priced AG's with a Porsche. I don't understand why they aren't selling parts to hobbyists. Crosman has no issues with law suits that I'm aware of. I can't complain about Hatsan's C/S as they have always resolved the few issues I've presented them with in a timely and friendly manner. Hatsan doesn't cater to the big box stores like Crosman and Umarex, so they should treat serious hobbyists/customers better with good service and parts support.  That being said, they have always handled any issues I've had in a prompt and friendly manner. I just don't understand why they won't sell parts alike trigger groups and barrels.

[A.K.A. Tommy Boy]

Ponder this thought: Hatsan is basically the European version of Crosman...large line up of inexpensive guns all mass produced. Biggest difference is in the Customer Service. Crosman's is stellar and you can get pretty much anything you need, even older stuff in a lot of cases.

Hatsan on the other hand is hit and miss in the US which is the sticking point and the biggest one they seem to have no interest in doing anything about. They seem to be stuck on making you send the gun back to them so they can make more money fixing it. If you lived in Europe, there's more than a few websites that sell spare parts for Hatsan, Sharg.pl being the biggest of them.

Gee Whiz  Steve...you have read my mind.  I have pondered exactly That !      I have been very lucky with the Hatsan guns that I own.  They all shoot well, they have given me very few problems, they were Bargains !... AND... I won the "Hatsan Barrel Lottery" with each one that I have.  I have read about problems with the High End Guns too, so in that regard, a $99 Edge Striker is easy to replace and you will have a parts gun afterwards, as well.

As For Me..I think that Benjamin/Crosman and Hatsan will be what I stick with, going into the future. I don't fault any of the other brands available, it is just that I already have these guns now and can afford one, once in a great while. I also have had a 117 Cal Gamo Spring Piston Whisper Delux that I bought, when they first came out, several years ago  That Gamo was a excellent gun too. I wound up selling that gun because a good friend wanted it and offered me $400 for the gun and the pellets that I had. I told him that that was much more that what I had paid for that gun new, but he said that he did not care and he wanted THAT particular rifle ! (right after he had shot it)   I wound up buying a Ruger 10/22 and a  25 Cal Hatsan Spring Piston 85 Sniper with the $400.   I have had them both up to this very day.

I guess I have hedged on my guns by having both Crosman/Benjamin and Hatsan.    I Know.. Something that I have is going to shoot well when I am out hunting !  That is the bottom line, for me.

I have nothing but Good Things to say about Crosman Customer Service..but THAT is a whole different story and a long one at that.

Best Wishes  -  Tom

[REACTOR - NIN]

Hatsan use Germany steel and walnut wood for their production of rifles  but have poor quality control and maybe lack of skill workers to assemble  their products. They should pay even more attention to the export of their products because the end users pay much costly due to shipping, tax, etc. They should really need to inspect their products before they distribute them out into the market. Need to improve their QUALITY CONTROL section!  Many countries such as India, Thailand, Laos,  Myanmar buyers to name, end up paying for their rifles 3 to 5 times more.

[mac]

I,m new to air rifles and bought my first two in early fall this year. The first one was a Hatsan 95 springer in.177 and the second one is a .177 Benjiman Prowler.

It has been a learning experience to learn to shoot them reasonably good and I can shoot both of them equal in terms of targets out to 30 yards.

I prefer to shoot the Benji because of its smoother shot cycle and believe it or not..better trigger.I have tried adjusting the quatro and just don,t  like it compared to the Benjiman trigger.

I know the trigger and shot cycle can be made better on the Hatsan with a tune,but after reading everything here I don,t know if I will bother.

I know the Benjiman will eventually need barrel washers re-done,but to me customer service and parts availability means everything.If I get a bad barrel from Crosman I can easily order a new one.If the trigger was not to my liking I can get a CDLT trigger and if the NP quits not a problem to order one.

I guess I got a good one this time and no doubt about it,it is a good looking,straight shooter that is built well when QC is on the job.I don,t know if I would play the odds and buy another one though with a hit or miss parts service...probably not.

[Privateer]

I am complaining and moving on because of the issue of getting a simple part.
Want/need a trigger pack? Send us the gun.
Barrel issues and need/want another? Send us the gun.

Buying refurbs to get a part may make economic sense to them but now I have another broken gun!
I'm done with that.

I mean it's REALLY bad when a Guy gives you an AT44 that won't shot worth a darn JUST TO GET IT OUT OF HIS HOUSE!
Yea! That is a true story! All I paid was shipping to get it for parts!

Once I scavenge the parts I need? I'll probably sell some parts to recover that shipping.

[Relentless Holiday]

I decided on a synrod over a hatsan for the same reason. I heard they were like gamo. Who needs the headaches!?

[Methuselah]

I am complaining and moving on because of the issue of getting a simple part.
Want/need a trigger pack? Send us the gun.
Barrel issues and need/want another? Send us the gun.

Buying refurbs to get a part may make economic sense to them but now I have another broken gun!
I'm done with that.

I mean it's REALLY bad when a Guy gives you an AT44 that won't shot worth a darn JUST TO GET IT OUT OF HIS HOUSE!
Yea! That is a true story! All I paid was shipping to get it for parts!

Once I scavenge the parts I need? I'll probably sell some parts to recover that shipping.

I reckon I'm lucky cause I only bought one from them.  It was the WRONG one, should have been a model 95, and when it was not able to group and they said send it back I avoided the cost figuring I'd just replace the piston seal.  Yeah, piston seal was of course damaged by swarf they put there when the "honed" out the side for the gas ram fill, but what I didn't expect was the barrel pin hole was hogged out so bad that there was no hope of ever getting it to lock up in the same general area twice in a row...

That $220 + shipping was all I had for a decent shot at a decent "starter", and once you open it up they don't care what they sold you --- if half the trigger group was MISSING they would say too bad, you opened it up.  If I had access to a machine shop lathe I'd try to sleeve the pin hole, but as it stands, it's just a pile of parts, and I KNOW I'm not alone with getting a new rifle from Hatsan that will never be able to hit the bawd side of a barn!

Its a very valid buyer beware message you offer Jeff.  Almost a sure thing buying Hatsan is going to cost you more than you save getting something from someone else who actually cares about their customers!  My saving return shipping (both ways) cost me the price of the gun but it cost Hatsan the sale of maybe two or three I might have been interested in were it not for my learning the same lesson you speak of.

BTW, an alternative, a German made gun who's name I will not mention ... is now apparently owned by Umarex (there ought to be way to spell that company with just 4 letters!)...  Sorry to rant.

And a P.S. for the mention elsewhere in the thread concerning refirbs.  They do tend to fix the problems before they re-sell from what I can tell by reading here, I'm speaking about new ones (and the 50% chance, at least with the model 125's, of getting a factory-fresh junk one).

[SpiralGroove]

I will be selling some of them to step into a real Game.

Hey Jeff,
I'll buy back the .25 caliber 135 I sold you ............... my Son really misses it

[Privateer]

Hey Jeff,
I'll buy back the .25 caliber 135 I sold you ............... my Son really misses it

Good luck with that!
Make an offer and I juuuusssssstttttt might think about it.
 

[cryptoad]

At one point in time, I was thinking about buying a Hatsan.  Not any longer!

[REACTOR - NIN]

At one point in time, I was thinking about buying a Hatsan.  Not any longer!

Me too, I cancelled my booking for the 135 and dominater after my experience with the 95..Hatsan use German steel? What's?  Must be joking... LOL. Those soft screws and plastic trigger..LOL. Just some cosmetic coloring ......gold trigger

[SpiralGroove]

Hey Jeff,
I'll buy back the .25 caliber 135 I sold you ............... my Son really misses it

Good luck with that!
Make an offer and I juuuusssssstttttt might think about it. 

How about what U paid me for it .............. I'd be taking that potential, Turkish parts problem off your hands for good .
Actually, the only thing I miss is that stock .

[wellfedirishman]

At least some parts are available.   I left a message for HatsanUSA last week on their website looking to purchase two Hatsan 95 mainsprings. I got an invoice for them yesterday for two springs for $45 shipped, which I just ordered.

Not the fastest turnaround time, but not bad.

[squirrel_hunter]

 I bought hatsan break barrel rifles(three of them)and they were trash to say the least,but then I bought a new AT44s-10 in 25 and it is the best rifle I have bought straight out of the box.yep hard to believe I bought a hatsan.i got it real cheap at $236.99 and couldn't pass it up.

[72NOVA]

Sorry to here that, I love all 7 of mine and have modified. And tuned every single one without an issue... 940 fps out of my 135 .22 and 30fpe  is very hard to complain about and shoot my 125 sniper 175 yards with 4 to 6inch groups makes it one incredible rifle I've never had an issue getting parts either..

[Dan H]

My 4 Hatsan guns work fantastic so far no real bad issues .... .30 carnivore puts a real smack down on what ever it hits ....I bought the .30 refurbished from hatsan USA ... gun was as new looking as you could get crazy value for $500  .... I have contacted Hatsan USA several times ,and they have responded back every time .. they sell stocks, $100 for bt65 tac stock , and they sell the Gladius gun case also .. so if you wanted one for the bull boss since they fit perfect they are $50 ...

[BEN342R]

Former Hatsan owner. 95 QE nitro. It worked ok for a while but would not recommend.  My hw 50s is a work of art and craftsmanship by comparison.  Will not purchase any Hatsan going forward.