Mrodair is there another way to contact them?

[StevenG]

Let's just suppose.....
You make a deal with a foreign manufacturer to be The Exclusive importer in the US for a particular line of air guns. You make the investment, have your company logo put on the gun and come up with a neat name for each. You order, pay and take shipment on a container of the guns. Meantime, you build a website and market the guns. And you build a following for those guns.... life is good and the future looks bright..... or is it.
Suddenly you're blindsided by a well know German company who manages to somehow take one of those guns and have their logo put on it and a different neat little name and get it into the US through an American dealer..... then another, then another.... then a completely different importer gets even another one in, and then another.....
Just suppose....
What would you do?

Well because I give excellent customer service, always provide accurate tracking and go the extra mile for my customers I don't worry about it too much.
I do start looking for a new provider, but due to my loyal and happy customers I don't sweat it in the short term. Now if someone out there failed to care about customer service, he could be in big trouble.

[Pellgunfun]

Let's just suppose.....
You make a deal with a foreign manufacturer to be The Exclusive importer in the US for a particular line of air guns. You make the investment, have your company logo put on the gun and come up with a neat name for each. You order, pay and take shipment on a container of the guns. Meantime, you build a website and market the guns. And you build a following for those guns.... life is good and the future looks bright..... or is it.
Suddenly you're blindsided by a well know German company who manages to somehow take one of those guns and have their logo put on it and a different neat little name and get it into the US through an American dealer..... then another, then another.... then a completely different importer gets even another one in, and then another.....
Just suppose....
What would you do?

Well because I give excellent customer service, always provide accurate tracking and go the extra mile for my customers I don't worry about it too much.
I do start looking for a new provider, but due to my loyal and happy customers I don't sweat it in the short term. Now if someone out there failed to care about customer service, he could be in big trouble.

You make a very good point there SteveG. 
This exclusive vendor/dealer agreement stuff works both ways or at least it should.  Not only should said business owner be concerned about the image of his own business and its reputation, but the air rifle manufacture (SPA) needs to be concerned about the same things, and it's image.  But to a higher level.  In this case it may seem that MrodAir was beginning to cause Snow Peak products to get a bad wrap since he is the only source of there products and beginning to hinder their ability to sell products here in the US.

Here's an example of what I mean.

If I'm the ONLY pipeline to get a foreign companies products into the US because I'm the ONLY "exclusive dealer" for them.  Then it would make sense that the foreign company would want to ensure that I am always open and available to conduct business AND that I'm representing THEIR products in the best way possible.  So they would want to ensure that I'm representing them well, with products ready to ship and service after the sale to keep the Product image growing.

So maybe they found out none of that was happening any longer and decided to seek other resources to attempt to rebuild their brand and product name here in the US.  That's just a guess on my part, but with the comment Steve made he could be on to something. 

[cryptoad]

I haven't had any bad dealings with Mike at Mrodair.  I ordered a .22 Varmint and had it a week later.  I had an issue with putting air in it, sent it back to Mike and in a few days, it was shipped back to me.  The problem with the gun was explained to my satisfaction.  I'd buy from him again.

[Sfttailrdr46]

I haven't had any bad dealings with Mike at Mrodair.  I ordered a .22 Varmint and had it a week later.  I had an issue with putting air in it, sent it back to Mike and in a few days, it was shipped back to me.  The problem with the gun was explained to my satisfaction.  I'd buy from him again.

All three of the air guns that I ordered in a timely fashion 3 to 4 business days from placing the order to said AG's arrival I will add that communications could have been a little better but the order and delivery cycle was as stated

[Bob Pratl]

I haven't had any bad dealings with Mike at Mrodair.  I ordered a .22 Varmint and had it a week later.  I had an issue with putting air in it, sent it back to Mike and in a few days, it was shipped back to me.  The problem with the gun was explained to my satisfaction.  I'd buy from him again.

All three of the air guns that I ordered in a timely fashion 3 to 4 business days from placing the order to said AG's arrival I will add that communications could have been a little better but the order and delivery cycle was as stated

Same here, never had a problem in receiving 4 guns and 1 CP-2 stock from Mike. All received in a timely fashion.

[stony30]

I haven't had any bad dealings with Mike at Mrodair.  I ordered a .22 Varmint and had it a week later.  I had an issue with putting air in it, sent it back to Mike and in a few days, it was shipped back to me.  The problem with the gun was explained to my satisfaction.  I'd buy from him again.

All three of the air guns that I ordered in a timely fashion 3 to 4 business days from placing the order to said AG's arrival I will add that communications could have been a little better but the order and delivery cycle was as stated

Same here, never had a problem in receiving 4 guns and 1 CP-2 stock from Mike. All received in a timely fashion.

Yay !!!!!!!!

[stony30]

Still waiting for response for availability of P15 .25 cal mags.  2 weeks later. Yes... They ROCK !!!!!

[Earl]

I have ordered 3 times from mrodair.
I had 2 bad magazines and mrodair sent me 2 new ones.
I just told mrodair by email, they answered that they would send me new ones.
I am a happy mrodair customer.

[Wayne52]

I hope that Mike continues with his business with airguns, he has good prices on his products IMO, some people were saying they thought the Dominator was too expensive, well eventually you might see another sale on them but I'm more than happy with mine, at the time there wasn't another place in the world to even order the SPA M16, sure there were other places listing them at the time but none of them even were near to having them in stock yet and he did and does right now.  What really surprises me is he still has the PP700SA's in stock and in both calibers.  The PP700SA is a super popular model and I really like mine a lot, it's a great small game pistol and as a lot of you know already I have a scope on mine and it's about as accurate as I could ask for a hunting pistol.  I'd like to have another PP700SA with just basic open sights as well and make a holster for it. That way I could carry it for a backup when I'm doing some filming without my rifle.

[kkarmical]

With all these good Mrodair stories, it makes me wonder why the heck I haven't been able to get a reply from the numerous emails & voice messages I've left.  Just a simple response would do, it's only been 4 months since the order was placed.

Good customer service isn't based upon selective service, you can't pick and choose who to answer and who not to answer / reply to, that's weak in my book.

[Frank_Zuccarini]

For what it's worth, I have placed (3) different orders with Mrodair, for (3) different airguns and accessories.  All orders were promptly filled.  No complaints.

Frank

[toine]

Ordering from MRod feels like entering into a shady drug deal. You know you'll get your stuff, but don't ask too many questions.

[.]

Ordering from MRod feels like entering into a shady drug deal. You know you'll get your stuff, but don't ask too many questions.

Or like buying a 'new' car from a grey-market 'dealer'...

Oh, you'll likely get a car, but you will NOT get the same after sales service you'd get from a reputable dealer, and hey, you might even be buying new 'old stock', too..

I don't need to feel like an 'insider' with a 'wink and a nod' special deal, I just wanna know I am getting a state of production gun and full support if there is a problem.

Yeah, I can fix up a fix'er upper, when I have to, but why should anybody have to when buying a new anything?

[kkarmical]

But worse are all those good stories of Mrodair doing right by them, doesn't make me feel any better after being worked over by this guys lack of customer service. 

Maybe he treats people better that buy complete guns from him, vs someone that just orders parts. 

If that's the case then put a disclaimer on your website and if you're not going to answer voice messages and emails, then say that instead of me wasting my time, and $$$ I would have simply made the parts that I ordered, which btw I ended up doing because seriously 4 months is my waiting limit.

[.]

But worse are all those good stories of Mrodair doing right by them, doesn't make me feel any better after being worked over by this guys lack of customer service. 

Maybe he treats people better that buy complete guns from him, vs someone that just orders parts. 

If that's the case then put a disclaimer on your website and if you're not going to answer voice messages and emails, then say that instead of me wasting my time, and $$$ I would have simply made the parts that I ordered, which btw I ended up doing because seriously 4 months is my waiting limit.

I bought 10 complete guns from him, count 'em, T-E-N....and yet...crickets when I email, no answer when I call, no reply to my voice messages...

It was so infuriating, I was going to start importing them myself, then my new business really took off, and I have barely had time to work on any of my own guns, let alone all the returns and repairs that are to be expected with these 'early' version SPA guns.

My financial team told me to avoid this whole scenario like the plague, but still, I wanted to roll up my sleeves and jump in and 'fix' this problem situation, so we researched further and created a business plan. In hindsight, I am very, very grateful that I did not jump in, lol.

The last 6 months of long hours and hard work on my new venture is paying off now, and I am almost out of the red already. Had I taken on the SPA line, I'd be up to my neck in low-dollar aggravation, for sure!! As one of my guys told me "we can get started with the whole air gun thing just as soon as you are ready to work harder for less money", ha ha!

I hope Travis and his crew are able to get a piece of the SPA pie, but as we speak, that pie continues to be divvied up by the bigger players behind the scenes..

If and/or when I do start dealing in air guns, I'll be getting my SPA guns wholesale from Diana directly, or perhaps from whomever else becomes the main US distributor. But for now, I'm out..

Good luck, Travis!!

:-) chickie

[stony30]

Ordering from MRod feels like entering into a shady drug deal. You know you'll get your stuff, but don't ask too many questions.

LOL  !!!

[Shredmandan]

Just placed an order for 2 CP1s - a .22 and a .177. Then I found this thread....lets see what happens....fingers crossed!

Dan

[Rat Sniper (AKA: PaulT58)]

Just placed an order for 2 CP1s - a .22 and a .177. Then I found this thread....lets see what happens....fingers crossed!

Dan

You'll be fine!  Orders placed through the website seems to ship quickly and arrive within a few days.  Now, if you are waiting on a return phone call or rely to an e-mail, shipments from China seem to move quicker...

[fivestar45]

I bought a Plinkster from him about two weeks ago. He sent a tracking number, and the gun was delivered 4 days later. So no drama from my buy.

[bandg]

I've met Mike a couple of times and have been to his place in Sparkman, Arkansas once.  He was enthusiastic about the air guns and is a nice guy in person.   Over a year ago, I had one very good transaction with him and then a second one that was not handled well.  I got it taken care of by going to his location but it probably would have been taken care of eventually by phone contact.  My view is that his staff and business was overwhelmed by the volume he experienced.  Seems most people do have good luck dealing with him and that is probably what can be expected but as I have not ordered from him again I don't know the status currently.