Quote from: Pellgunfun on February 13, 2018, 06:26:13 PMMaybe the guy is just tired of answering dozens of phone calls and emails each day where guys are asking stupid-@@@ questions.You guys know for every good legit question he gets I bet he gets 10 or so bonehead questions. I know that isn't anyway to run a business but still though.Also ya gotta admit folks will "tire kick" your product all day long and they never intend to buy from you anyways. Mostly cause they think they can save a buck or two buying from someone else. Some folks are good at owning and running a business, and some folks aren't.I do think it would be good if he came on the forums like this one, and made statements about his intentions, AND whether or not he's interested in dealing with all the "tire kickers" that come along. At least we would all know up front who and what you are dealing with.Maybe he's just burned out on dealing with all this mess and air-gunners in general. He may not be returning phone calls or emails but it does appear he's still around and willing to ship once an order is placed. Basically money talks and BS walks. For me though the MRODAIR webpage is in serious need of a complete redesign, cause that site just not worthy to navigate.This^^^^ is the thing, IMO.He's clearly a one man band, where time is indeed money. The airgun thing appears to be a sideline for him.Is that a legitimate excuse for lousy after-the-sale communication/service? Nope. If I were in his shoes I'd add a disclaimer, something like..."MrodAir is me, Mike. I've invested much time and effort to import previously unavailable airguns to the US market and I supply them at reasonable prices. If you order an item that I have in stock, it will be shipped promptly (in many cases, for free).I do not have resources available to service what I sell. However - unlike some manufacturers - most parts for the airguns I supply are available directly from the factory at low cost. Repairs can be accomplished by anyone competent to work on similar airguns. If you enjoy doing your own repairs/customization, you'll find that SPA products are solid, cost-effective and fun airguns to work with."Wouldn't something like the above suffice?
Maybe the guy is just tired of answering dozens of phone calls and emails each day where guys are asking stupid-@@@ questions.You guys know for every good legit question he gets I bet he gets 10 or so bonehead questions. I know that isn't anyway to run a business but still though.Also ya gotta admit folks will "tire kick" your product all day long and they never intend to buy from you anyways. Mostly cause they think they can save a buck or two buying from someone else. Some folks are good at owning and running a business, and some folks aren't.I do think it would be good if he came on the forums like this one, and made statements about his intentions, AND whether or not he's interested in dealing with all the "tire kickers" that come along. At least we would all know up front who and what you are dealing with.Maybe he's just burned out on dealing with all this mess and air-gunners in general. He may not be returning phone calls or emails but it does appear he's still around and willing to ship once an order is placed. Basically money talks and BS walks. For me though the MRODAIR webpage is in serious need of a complete redesign, cause that site just not worthy to navigate.
Quote from: Vee3 on February 14, 2018, 04:13:13 AMQuote from: Pellgunfun on February 13, 2018, 06:26:13 PMMaybe the guy is just tired of answering dozens of phone calls and emails each day where guys are asking stupid-@@@ questions.You guys know for every good legit question he gets I bet he gets 10 or so bonehead questions. I know that isn't anyway to run a business but still though.Also ya gotta admit folks will "tire kick" your product all day long and they never intend to buy from you anyways. Mostly cause they think they can save a buck or two buying from someone else. Some folks are good at owning and running a business, and some folks aren't.I do think it would be good if he came on the forums like this one, and made statements about his intentions, AND whether or not he's interested in dealing with all the "tire kickers" that come along. At least we would all know up front who and what you are dealing with.Maybe he's just burned out on dealing with all this mess and air-gunners in general. He may not be returning phone calls or emails but it does appear he's still around and willing to ship once an order is placed. Basically money talks and BS walks. For me though the MRODAIR webpage is in serious need of a complete redesign, cause that site just not worthy to navigate.This^^^^ is the thing, IMO.He's clearly a one man band, where time is indeed money. The airgun thing appears to be a sideline for him.Is that a legitimate excuse for lousy after-the-sale communication/service? Nope. If I were in his shoes I'd add a disclaimer, something like..."MrodAir is me, Mike. I've invested much time and effort to import previously unavailable airguns to the US market and I supply them at reasonable prices. If you order an item that I have in stock, it will be shipped promptly (in many cases, for free).I do not have resources available to service what I sell. However - unlike some manufacturers - most parts for the airguns I supply are available directly from the factory at low cost. Repairs can be accomplished by anyone competent to work on similar airguns. If you enjoy doing your own repairs/customization, you'll find that SPA products are solid, cost-effective and fun airguns to work with."Wouldn't something like the above suffice?At least that would put things in perspective right up front, and he's probably get a bit more respect that way. Sadly though he hasn't done anything like that. I would be curious to know how the story ends though. I'm sure we could learn something from it.
i truly wish that was my experience. the condition of the box wasn’t his fault but it sitting on my porch while i was out of town was. seems that he tried in the earlier days but flat doesn’t care now. i take so much pride in everything i do i guess it’s hard for me to understand his approach. he could’ve been the most popular retailer with a little effort but obviously not what he wanted. the rifle itself wasn’t terrible once i got the velocity under control and accuracy is good enough to hunt with. I wouldn’t have expected as much as i did if he hadn’t told me what to expect. the fact he told me what i wanted to hear tells me he knows what the right way is but chooses not to do it. his loss. I don’t want or mean to turn this into an argument between us or anyone else so please don’t think I’m doubting you or saying anything negative towards you. I’m just sharing my experience and opinion with those that may wonder. I’m glad everything worked in your favor. enjoy your rifles mister fun!
Quote from: Pellgunfun on February 14, 2018, 06:08:18 PMQuote from: Vee3 on February 14, 2018, 04:13:13 AMQuote from: Pellgunfun on February 13, 2018, 06:26:13 PMMaybe the guy is just tired of answering dozens of phone calls and emails each day where guys are asking stupid-@@@ questions.You guys know for every good legit question he gets I bet he gets 10 or so bonehead questions. I know that isn't anyway to run a business but still though.Also ya gotta admit folks will "tire kick" your product all day long and they never intend to buy from you anyways. Mostly cause they think they can save a buck or two buying from someone else. Some folks are good at owning and running a business, and some folks aren't.I do think it would be good if he came on the forums like this one, and made statements about his intentions, AND whether or not he's interested in dealing with all the "tire kickers" that come along. At least we would all know up front who and what you are dealing with.Maybe he's just burned out on dealing with all this mess and air-gunners in general. He may not be returning phone calls or emails but it does appear he's still around and willing to ship once an order is placed. Basically money talks and BS walks. For me though the MRODAIR webpage is in serious need of a complete redesign, cause that site just not worthy to navigate.This^^^^ is the thing, IMO.He's clearly a one man band, where time is indeed money. The airgun thing appears to be a sideline for him.Is that a legitimate excuse for lousy after-the-sale communication/service? Nope. If I were in his shoes I'd add a disclaimer, something like..."MrodAir is me, Mike. I've invested much time and effort to import previously unavailable airguns to the US market and I supply them at reasonable prices. If you order an item that I have in stock, it will be shipped promptly (in many cases, for free).I do not have resources available to service what I sell. However - unlike some manufacturers - most parts for the airguns I supply are available directly from the factory at low cost. Repairs can be accomplished by anyone competent to work on similar airguns. If you enjoy doing your own repairs/customization, you'll find that SPA products are solid, cost-effective and fun airguns to work with."Wouldn't something like the above suffice?At least that would put things in perspective right up front, and he's probably get a bit more respect that way. Sadly though he hasn't done anything like that. I would be curious to know how the story ends though. I'm sure we could learn something from it. It ends w another dealer selling those guns and he is done.
Let's just suppose.....You make a deal with a foreign manufacturer to be The Exclusive importer in the US for a particular line of air guns. You make the investment, have your company logo put on the gun and come up with a neat name for each. You order, pay and take shipment on a container of the guns. Meantime, you build a website and market the guns. And you build a following for those guns.... life is good and the future looks bright..... or is it.Suddenly you're blindsided by a well know German company who manages to somehow take one of those guns and have their logo put on it and a different neat little name and get it into the US through an American dealer..... then another, then another.... then a completely different importer gets even another one in, and then another.....Just suppose....What would you do?
Quote from: avator on February 14, 2018, 06:34:49 PMLet's just suppose.....You make a deal with a foreign manufacturer to be The Exclusive importer in the US for a particular line of air guns. You make the investment, have your company logo put on the gun and come up with a neat name for each. You order, pay and take shipment on a container of the guns. Meantime, you build a website and market the guns. And you build a following for those guns.... life is good and the future looks bright..... or is it.Suddenly you're blindsided by a well know German company who manages to somehow take one of those guns and have their logo put on it and a different neat little name and get it into the US through an American dealer..... then another, then another.... then a completely different importer gets even another one in, and then another.....Just suppose....What would you do?. And that is exactly what you deal with, working with many Chinese companies. Then when it happens, you are stuck. Many a company has went bankrupt with their business practices
Quote from: moorepower on February 15, 2018, 01:21:24 AMQuote from: avator on February 14, 2018, 06:34:49 PMLet's just suppose.....You make a deal with a foreign manufacturer to be The Exclusive importer in the US for a particular line of air guns. You make the investment, have your company logo put on the gun and come up with a neat name for each. You order, pay and take shipment on a container of the guns. Meantime, you build a website and market the guns. And you build a following for those guns.... life is good and the future looks bright..... or is it.Suddenly you're blindsided by a well know German company who manages to somehow take one of those guns and have their logo put on it and a different neat little name and get it into the US through an American dealer..... then another, then another.... then a completely different importer gets even another one in, and then another.....Just suppose....What would you do?. And that is exactly what you deal with, working with many Chinese companies. Then when it happens, you are stuck. Many a company has went bankrupt with their business practicesFriend of mine is an independent contractor who sets up factories in China for US based manufacturers to make their products there. He's also a mechanical engineer, and designs products for his customers.He recently told me that intellectual property is nearly a foreign term in China. If he were to reveal a design of a neat, marketable item to people he didn't know - and tell them 20 times to please keep it just between them - they would be on the phone telling someone, "Look what this dumb American just gave us" five minutes after my friend walked out the door.
Quote from: Vee3 on February 15, 2018, 05:40:00 PMQuote from: moorepower on February 15, 2018, 01:21:24 AMQuote from: avator on February 14, 2018, 06:34:49 PMLet's just suppose.....You make a deal with a foreign manufacturer to be The Exclusive importer in the US for a particular line of air guns. You make the investment, have your company logo put on the gun and come up with a neat name for each. You order, pay and take shipment on a container of the guns. Meantime, you build a website and market the guns. And you build a following for those guns.... life is good and the future looks bright..... or is it.Suddenly you're blindsided by a well know German company who manages to somehow take one of those guns and have their logo put on it and a different neat little name and get it into the US through an American dealer..... then another, then another.... then a completely different importer gets even another one in, and then another.....Just suppose....What would you do?. And that is exactly what you deal with, working with many Chinese companies. Then when it happens, you are stuck. Many a company has went bankrupt with their business practicesFriend of mine is an independent contractor who sets up factories in China for US based manufacturers to make their products there. He's also a mechanical engineer, and designs products for his customers.He recently told me that intellectual property is nearly a foreign term in China. If he were to reveal a design of a neat, marketable item to people he didn't know - and tell them 20 times to please keep it just between them - they would be on the phone telling someone, "Look what this dumb American just gave us" five minutes after my friend walked out the door. Ok I'll bite here if someone walks through the door of any corporation and gives them an design / idea / product and asks them to keep it hush hush, they may not call them a dumb American, but they're taking their idea 99.9998% of the time when if they're stupid enough not to protected themselves.In my last job I had several accounts that were spread over parts of China, this I don't have any issues dealing with them from both business and a personal level.Matter of fact I ordered several items from China the same time as I ordered with Mrodair, guess what it takes me 3 - 4 days to receive whatever I order and if there is an issue I get an email explaining what's going on, or maybe have to Skype someone that is doing their best at trying to explain what's going on. But I have never placed an order and not heard anything..Doing my best to keep this thread on track...
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