I bought my HW95 Luxus (.22) from AOA. They had the best price that I could find.. AND.... they actually had the gun. I have sent them a couple of emails, and they have never answered either one of them. I have sat on the phone until my cloths went out of style before they got to me.. however, once I got someone they were in no hurry to move on and stayed with me until I was done. I am 99% convinced that the New HW95 Luxus that they send me was NOT a new gun... It had a lot of grim in the checkering on the pistol grip and on the Forstock. There was a good deal of dirt in the rubber Butt stock grooves. And there was a good deal of lead that I removed from the barrel. The Front sight fell off after about 50 shots, and revealed that someone had been filling on the underside. The screws were very loose. After cleaning everything up... the gun did indeed look new.. there was no visible dings or scratches, and the gun shoots like a DREAM. I call them and ask if the gun they shipped me was new, and they said it might have been a "Display" Gun, but it was new, and besides, he said, we guarantee the gun for life. Hummm? O-Well..... the bottom line is that I am thrilled with the gun, but will give consideration before buying from them again.Life is GoodSnakebite
I bought an HW 100 from SS....it leaked from day one...I was told to keep shooting it, that it would fix itself (huh?!)....it didn't...they wouldn't take it back, referring me to the manufacturer's warranty. Apparently they've never heard of the laws of merchantability. Pyramyd would have emailed me a pre-paid shipping label and sent a new gun, no questions. I had other problems with SS--I no longer deal with them.SS is great to deal with as long as you don't have any problems with the gun. Pyramyd can't be beat with their customer service.