Author Topic: Well dang .... major Diana 56 failure (Read 58597 times))

RedFeather · « **Reply #200 on:** August 31, 2013, 01:22:16 AM »

FWIW, your experience has not been typical. A lot of squeak fetches the grease bucket, so to speak.

Sfttailrdr46 · « **Reply #201 on:** August 31, 2013, 08:11:24 AM »

+1 we all know that pressure properly and politely applied will most often get positive results , so when you measure total membership times potential lost sales Umarex woke up and smelled the coffee. PS don't forget to post the ultimate solution

michaelthomas · « **Reply #202 on:** August 31, 2013, 11:54:49 AM »

I tend to think the service that you are getting now has very little to do with any leverage that was applied.

I think the guy you are working with has probably always been a good customer service rep. I have difficulty believing that someone had to tell him to be nice to you because of any waves that have been created on this forum.

I don't know.

Mike

palonej · « **Reply #203 on:** August 31, 2013, 01:48:41 PM »

Quote from: michaelthomas on August 31, 2013, 11:54:49 AM

I tend to think the service that you are getting now has very little to do with any leverage that was applied.

I think the guy you are working with has probably always been a good customer service rep. I have difficulty believing that someone had to tell him to be nice to you because of any waves that have been created on this forum.

I don't know.

Mike

I would definitely agree with you Mike. Glenn was helpful and friendly from the start.
I was NEVER a squeaky wheel looking for oil. I did however ask for a T shirt!! All I asked for was information. Glenn OFFERED a couple of solutions. I was just going to buy another one.....until I saw the price increase.....and was just going to chalk up a total loss. Stuff happens sometimes.
Very pleasantly surprised with the treatment I've received. Hoping it all works out because this rifle shoots like a dream!!

Sfttailrdr46 · « **Reply #204 on:** August 31, 2013, 02:11:12 PM »

Well then they need to promote Glenn to director of customer relations

palonej · « **Reply #205 on:** September 03, 2013, 07:26:16 PM »

Well.....Glenn was good to his word and sent me a pre paid shipping lable to send my rifle to Umarex. They will repair the rifle free of charge!! Now the wait begins!!

Motorhead · « **Reply #206 on:** September 03, 2013, 07:31:40 PM »

Quote from: palonej on September 03, 2013, 07:26:16 PM

Well.....Glenn was good to his word and sent me a pre paid shipping lable to send my rifle to Umarex. They will repair the rifle free of charge!! Now the wait begins!!

Going to get that factory piston replaced one way or the other .... Darn this whole mess just not worthy big time

Hoping for the best Joe

palonej · « **Reply #207 on:** September 03, 2013, 08:20:11 PM »

I'm sure it will turn out fine Scott. Was ready to just bite the bullet and buy another one. Glenn offered a different option. Can't tell you what a pleasure he is to deal with!! I just shipped it. The wait will be a bit easier......the 97 arrives tomorrow bro!! Thanks Scott!!!
I started work at 5 this morn and just finished......I kinda doubt I'll be starting the truck tomorrow!!!

Gertrude · « **Reply #208 on:** September 03, 2013, 09:29:48 PM »

Just heard on the news that Fedex , UPS, and USPS are all going on strike at 6pm tonight.
only thing left is Greyhound and the Pony Express.
man that not worthy

Sfttailrdr46 · « **Reply #209 on:** September 03, 2013, 09:34:19 PM »

Quote from: tri-5-ron on September 03, 2013, 09:29:48 PM

Just heard on the news that Fedex , UPS, and USPS are all going on strike at 6pm tonight.
only thing left is Greyhound and the Pony Express.
man that not worthy

That's just plain mean picking on poor Joe that way "NOT" LOL

robert w · « **Reply #210 on:** September 03, 2013, 10:25:31 PM »

I bet , yes I bet that when it comes back umarex puts it back bone stock. meaning all the extras you put in it are gone. and they will for liability purposes . I know of a gun that was heavily modded and was returned for a broken part. when it was returned it was totally bone stock . I could be wrong as I usually am but that gun was back stock

palonej · « **Reply #211 on:** September 03, 2013, 11:09:51 PM »

Quote from: tri-5-ron on September 03, 2013, 09:29:48 PM

Just heard on the news that Fedex , UPS, and USPS are all going on strike at 6pm tonight.
only thing left is Greyhound and the Pony Express.
man that not worthy

Ummmmm Ron.......trying to concentrate here!!!!! Won my first 2 matches.....then read this!!!! Then I tracked it......for the 37th time today!!!! She's in Joisey!!! My wife got sick of watching me bounce off the walls and made me go play pool. Love that blonde!!!

RedFeather · « **Reply #212 on:** September 03, 2013, 11:10:39 PM »

Consider yourself lucky, indeed! Prepaid shipping label? Is it Christmas already? I can't begin to tell how many tales I've heard where Umarex charged shipping for warranty repairs. This forum swings a lot of weight. Technically speaking, they don't have to do any repairs on that gun since it was opened and modded, voiding the warranty. Don't kid yourselves, this is a complementary service.

palonej · « **Reply #213 on:** September 03, 2013, 11:12:18 PM »

It definitely is Feather. And the really cool thing?

? He offered it. Very grateful!!!

Gertrude · « **Reply #214 on:** September 03, 2013, 11:44:29 PM »

Quote from: palonej on September 03, 2013, 11:09:51 PM

Quote from: tri-5-ron on September 03, 2013, 09:29:48 PM
Just heard on the news that Fedex , UPS, and USPS are all going on strike at 6pm tonight.
only thing left is Greyhound and the Pony Express.
man that not worthy

Ummmmm Ron.......trying to concentrate here!!!!! Won my first 2 matches.....then read this!!!! Then I tracked it......for the 37th time today!!!! She's in Joisey!!! My wife got sick of watching me bounce off the walls and made me go play pool. Love that blonde!!!

haha Bro,...
I just couldn't resist, had to stir the pot a little bit.

Glad it all seems to be working out.

So I'm picturing you at the pool hall with your buddies,...

You laptop on the tall table with at least 4 windows opened, (the GTA on one, your package tracking on another, and the Weather channel on the third)

You take a shot at the pool table, come back to your stool, take a sip of a cold brew, and hit "refresh" every 30 seconds.
any time your package moves, you use the forth window to check the traffic conditions in that area.

Your buddies at the other side of the pool table, calling out that it's your shot, and you feel bothered that you have to come away from the 'puter for another few minutes.

Hahahaha,... hang in there Bro,... The more you stare at it,... the faster it will come,

Nikoman · « **Reply #215 on:** September 03, 2013, 11:45:10 PM »

That's great news, Joe!
I'm smiling ear to ear for you, my friend.

I'm hoping they leave that rifle alone and just pop a new stock on it and be done. That's all it really needs, right?

palonej · « **Reply #216 on:** September 04, 2013, 01:12:50 AM »

Quote from: tri-5-ron on September 03, 2013, 11:44:29 PM

Quote from: palonej on September 03, 2013, 11:09:51 PM
Quote from: tri-5-ron on September 03, 2013, 09:29:48 PM
Just heard on the news that Fedex , UPS, and USPS are all going on strike at 6pm tonight.
only thing left is Greyhound and the Pony Express.
man that not worthy

Ummmmm Ron.......trying to concentrate here!!!!! Won my first 2 matches.....then read this!!!! Then I tracked it......for the 37th time today!!!! She's in Joisey!!! My wife got sick of watching me bounce off the walls and made me go play pool. Love that blonde!!!

haha Bro,...
I just couldn't resist, had to stir the pot a little bit.
Glad it all seems to be working out.

So I'm picturing you at the pool hall with your buddies,...

You laptop on the tall table with at least 4 windows opened, (the GTA on one, your package tracking on another, and the Weather channel on the third)

You take a shot at the pool table, come back to your stool, take a sip of a cold brew, and hit "refresh" every 30 seconds.
any time your package moves, you use the forth window to check the traffic conditions in that area.

Your buddies at the other side of the pool table, calling out that it's your shot, and you feel bothered that you have to come away from the 'puter for another few minutes.

Hahahaha,... hang in there Bro,... The more you stare at it,... the faster it will come,

LMBO!!! Nope.....thank God for I phones Ron!!!! At least 3 GTA screens open at all times!!!

Quote from: Nikoman on September 03, 2013, 11:45:10 PM

That's great news, Joe!
I'm smiling ear to ear for you, my friend.
I'm hoping they leave that rifle alone and just pop a new stock on it and be done. That's all it really needs, right?

I wish Niko!!! The second session it just refused to cock. I was sick!!! Umarex is going to fix it......a new stock is just about $250. Take at least 2 months to get it. I got the old one back together so I'll wait to see how it is when I get the action back from Umarex the. Maybe order a new stock for it. This rifle is possessed!!

Sfttailrdr46 · « **Reply #217 on:** September 04, 2013, 06:34:59 AM »

Quote from: robert w on September 03, 2013, 10:25:31 PM

I bet , yes I bet that when it comes back umarex puts it back bone stock. meaning all the extras you put in it are gone. and they will for liability purposes . I know of a gun that was heavily modded and was returned for a broken part. when it was returned it was totally bone stock . I could be wrong as I usually am but that gun was back stock

That is what Harley does when you send them a motor for a factory rebuild

palonej · « **Reply #218 on:** September 15, 2013, 05:29:45 PM »

Little update. Got a package from Umarex today. Not only are they fixing the rifle, but they sent me a new piston and a T shirt!!
Too cool!!!
Greg rocks!!

Sfttailrdr46 · « **Reply #219 on:** September 15, 2013, 06:48:00 PM »

Quote from: sfttailrdr46 on August 21, 2013, 10:17:37 PM

My 460 is shooting so good I am going to save the Vortech kit for later when the spring breaks as long as the piston rod doesn't break I'll be ok

I should have kept quiet about my 460 as you know shortly after I made this post the piston spring broke and was forced to install the Vortec spring kit. I didn't know that bad Juju could find you through the internet

Thank you to our advertisers!

Well dang .... major Diana 56 failure

Author Topic: Well dang .... major Diana 56 failure (Read 58597 times))