Well dang .... major Diana 56 failure

[palonej]

 

[Petey]

          Something Ain't Right
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[palonej]

I think that's the guy I spoke to yesterday Petey!!!

[chuckinohio]

  Good news at last!!!

  Not that there wasn't complete confidence in Scott getting it back in shape mind you.

  Thanks for sharing the insight into installing the HMO piston and what to watch for, that's priceless information.

  The KING rides again.

[Bill in SC]

With all the insensitivity I have been hearing for a while concerning Umarex and the Az company, I think I won't be doing business with either one. Hope y'all get all your issues resolved. Word of mouth travels far these days.

Bill in SC

[White Eagle]

  (I'm happy for you Joe!)

[Sfttailrdr46]

glad to see that things are going to work out for Joe. It still stinks that the manufacturer and US distributor continue to have such a cavalier attitude, but if enough people begin to vote with their wallets and other manufacturers step up and step in to fill the product void the offending parties will begin to feel the pinch and will step up their customer service to repair the negative press Scott the package arrived Thank You very much

[Booger]

I am voting now. I will not do any business with either company, and will not recommend them either. I am considering selling my D-34s on top of that.

[robert w]

I am voting now. I will not do any business with either company, and will not recommend them either. I am considering selling my D-34s on top of that.

I bid $25 apiece . im not selling any dianas over this post, but id sell 1 and its just because its a little more than I can handle . but why sell a gun that isn't doing a bad job just because anothers is messing up? I have a friend that has a pickup just like mine and he keeps having trouble, im not getting rid of mine because of his. and exactly how many dianas are having big problems? compaired to how many are out in users hands ? I bet the percentage is like less than 10% are having a problem and some were opened up and modified . if you do that id say your on your own risk . I opened up a few and a few went bad too, not dianas but other brands and some others had no problems at all. my big cat was 1 and it never was a very good gun, I swore no more gamos but I didn't say all gamos are bad either my quarters worth

[Sfttailrdr46]

I am voting now. I will not do any business with either company, and will not recommend them either. I am considering selling my D-34s on top of that.

I bid $25 apiece . im not selling any dianas over this post, but id sell 1 and its just because its a little more than I can handle . but why sell a gun that isn't doing a bad job just because anothers is messing up? I have a friend that has a pickup just like mine and he keeps having trouble, im not getting rid of mine because of his. and exactly how many dianas are having big problems? compaired to how many are out in users hands ? I bet the percentage is like less than 10% are having a problem and some were opened up and modified . if you do that id say your on your own risk . I opened up a few and a few went bad too, not dianas but other brands and some others had no problems at all. my big cat was 1 and it never was a very good gun, I swore no more gamos but I didn't say all gamos are bad either my quarters worth

I am voting now. I will not do any business with either company, and will not recommend them either. I am considering selling my D-34s on top of that.

as much as I like my 54 and 469 RWS Diana / Umarex will not see any further purchases by me of their products at this point my next purchase will probably be a Weihrauch  HW95 rather than an RWS 34 or 350 which was my next major rifle purchase. Unless I see h huge change in customer support and much better customer relations no new Diana's for me in the foreseeable future Although I agree with you in principal Robert I feel the major issue is lack of response from the manufacturer. the nature if the failures and the parts involved are such that the manufacturer should be concerned  due to the piston rod failure if that happens the gun will fire without the trigger being touched and the safety still engaged. Gun safety is paramount and an active interest in the rod breaking really has everything to do with a possible design flaw. Joe is not the only owner to experience this failure recently. A spring breaking is at worst an inconvenience the other is a safety issue. Sorry for the rant but I suffered an eye injury that was caused by an equipment failure

[palonej]

That was my concern as well Don. First thing I thought of was what if one of my boys tried to force anti bear trap and that cocking lever slammed closed??? Major major issue.
I have sent the links to both recent, and one older....bout 4 months ago, threads stating the SAME problem to Diana and Umarex. Umarex out and out refused to open the links and literally brushed me off. Diana hasn't bothered to answer at all.
I made it plain as day that I wanted NOTHING from either of them. No warranty parts or repair. I just felt this was a serious SAFETY issue that someone, other than us, should be concerned about. Also, has this been a major issue with this platform and is there a re designed fix. I didn't think I was asking that much.
Umarex service division just totally blew me off. Wouldn't even let me explain what happened, to me and a few others recently. They sent me a return form. Ugh

[Sfttailrdr46]

  Remember the Bristol 2 stage A/C compressor that York ,carrier and others were using in their systems about 10 to 15 years ago .I recently had to replace 2 of the in carrier equipment. Carrier and Bristol are warrantying the compressors even though the original warranty had expired and are replacing the compressor at no cost to the consumer and paying $450 towards the labor just fill out a field report and send compressor back to Carrier . In this case the distributor and the manufacturer choose to sweep it under the rug they should be asking for the failed part in return offering at reasonable cost a replacement part so they could examine the failed part and determine the nature of the failure and take steps to insure a reasonable level of performance from the part. Not necessarily free but a responsible and positive customer relations attitude. It seems that when 30% of a company's revenue comes from a particular market and that market is savvy keep them satisfied no dissapointed    

[palonej]

Yup!!! Copelametic did the same thing with a ridiculous tandem setup in refrig condensing units. Torture.....but they still stand behind it replacing the disaster with a different setup.

[fritz1]

I'm glad it worked out for you palonej I feel your frustration too and your safety concern it's good that it didn't turn out with an injury.

[RedFeather]

Hey, don't blame Diana.  This is mostly Umarex.  We just concluded a custom order which Diana put together for us on the Dianawerk Collective.  Model 52 in .25 with kit installed at Vortek.  Diana was more than accommodating when worked with directly.  (Uncountable thanks to Whitefang and Tom Gore for pulling this off!).  Don't cut off your nose to spite your face. So, you won't bUY A 350?  Maybe a Xisco 28 copy?  Good luck getting any support from Chinese vendors, Mike Mellick aside, and only because, unlike UmarexUSA, Mike gives a rat's behind.

[palonej]

Sent all pertinent info, including pics, links and responses directly to Diana over 10 days ago Red. Clearly stating I wanted nothing from them. Only to inform them of a rather dangerous issue that seems to come up quite a bit lately. I sent 3 links from the GTA directly related to this exact issue......and have heard nothing in return.
A little interest shown might've been nice.

[Motorhead]

They ALREADY have our money ... so whats the worry from them     ( Don't debate that statement PLEASE ) It was said with great sarcasm !

[White Eagle]

Sent all pertinent info, including pics, links and responses directly to Diana over 10 days ago Red. Clearly stating I wanted nothing from them. Only to inform them of a rather dangerous issue that seems to come up quite a bit lately. I sent 3 links from the GTA directly related to this exact issue......and have heard nothing in return.
A little interest shown might've been nice.

'Nuff said.

[Clark]

Sent all pertinent info, including pics, links and responses directly to Diana over 10 days ago Red. Clearly stating I wanted nothing from them. Only to inform them of a rather dangerous issue that seems to come up quite a bit lately. I sent 3 links from the GTA directly related to this exact issue......and have heard nothing in return.
A little interest shown might've been nice.

If you didn't ask anything from them then I can see how they wouldn't see a need to reply. Sure, that would be the courteous thing to do but in the world of business, time is money and thank you for alerting us to this issue...

More importantly, when do you get this beast back in your hands? I've got an HMO piston that I need to install in my 54, maybe seeing your results will persuade me to get it done!

Clark

[Motorhead]

Sent all pertinent info, including pics, links and responses directly to Diana over 10 days ago Red. Clearly stating I wanted nothing from them. Only to inform them of a rather dangerous issue that seems to come up quite a bit lately. I sent 3 links from the GTA directly related to this exact issue......and have heard nothing in return.
A little interest shown might've been nice.

If you didn't ask anything from them then I can see how they wouldn't see a need to reply. Sure, that would be the courteous thing to do but in the world of business, time is money and thank you for alerting us to this issue...

More importantly, when do you get this beast back in your hands? I've got an HMO piston that I need to install in my 54, maybe seeing your results will persuade me to get it done!

Clark

Joe should have it back in hand Friday - 16th