Author Topic: Well dang .... major Diana 56 failure (Read 58529 times))

RedFeather · « **Reply #40 on:** August 02, 2013, 12:35:50 PM »

Doody bags aside, I wasn't referring to AoA as a warranty center but contacting UmarexUSA, directly, maybe with pictures. I'm sure they have a spare piston or two laying about. AoA does zip point doo-doo when it comes to warranty work. As catastrophic a failure as your piston experienced, I should think that UmarexUSA would want to stand behind it. Then again, it's been a long time since we've enjoyed the same level of service as was given by the old warranty center in New Jersey. At any rate, it might be good to have the factory piston on hand should your HMO not work out.

BTW, I'm wondering if these rods aren't crimped in somehow? Can't see how a press fit would really last. Maybe M&G has changed something? These kinds of failures in the past were very few and far between.

palonej · « **Reply #41 on:** August 02, 2013, 12:56:59 PM »

Hey Feather. I e mailed Diana and Umarex about the failure. AOA just washed their hands of the whole issue.

Booger · « **Reply #42 on:** August 02, 2013, 01:15:13 PM »

Quote from: palonej on August 02, 2013, 12:56:59 PM

Hey Feather. I e mailed Diana and Umarex about the failure. AOA just washed their hands of the whole issue.

When a company washes their hands of a product they sell, I will wash my hands of being a customer. I believe deep in my heart that PA would take care of you if they had sold it to you.

palonej · « **Reply #43 on:** August 02, 2013, 01:17:34 PM »

Judging by past experience with PA I agree with you Jess.

Sfttailrdr46 · « **Reply #44 on:** August 02, 2013, 06:19:48 PM »

Joe how is the saga progressing any good news yet on the rifle repair?

That really stinks to have that kind of failure and bupkus for support from the seller

palonej · « **Reply #45 on:** August 02, 2013, 06:22:23 PM »

Seller AND the manufacturer Don. Ugh.
We're waiting for the piston that was found on the yellow to be delivered. I am missing that sweet shooter!!!

Sfttailrdr46 · « **Reply #46 on:** August 02, 2013, 06:28:28 PM »

Quote from: palonej on August 02, 2013, 06:22:23 PM

Seller AND the manufacturer Don. Ugh.
We're waiting for the piston that was found on the yellow to be delivered. I am missing that sweet shooter!!!

I'm thinking that Diana needs to rethink their replacement parts policy or they will loose a lot of new potential buyers and open the door to after market quality replacement parts form another source

Motorhead · « **Reply #47 on:** August 02, 2013, 07:13:24 PM »

Quote from: sfttailrdr46 on August 02, 2013, 06:19:48 PM

Joe how is the saga progressing any good news yet on the rifle repair? That really stinks to have that kind of failure and bupkus for support from the seller

Were getting it back together, tad bit of fiddling required to get the Vortek kit to work with the after market o-ring piston set.
Too many variables in allowed tolerance for it to be just a simple drop in swap and fix ...

Rifles in able hands .... so there is LIGHT down yonder tunnel

Booger · « **Reply #48 on:** August 02, 2013, 07:50:32 PM »

Quote from: palonej on August 02, 2013, 06:22:23 PM

Seller AND the manufacturer Don. Ugh.
We're waiting for the piston that was found on the yellow to be delivered. I am missing that sweet shooter!!!

As much as I hate to say it RWS has gotten their last dollar from me, and AOA will not get its first. Sometimes companies need to step up to the plate, even if they lose a dollar here or there. In the long run they will make money hand over fist just because they care about their good name. JMHO and dollars that I use to vote with.

RedFeather · « **Reply #49 on:** August 03, 2013, 03:34:49 PM »

What's the full story on this gun? Was it purchased from AoA, sent for a tune and then broke or was it purchased used and tuned (or subsequently tuned)? One of the buggaboo's with most all brands is, if you crack it open, there goes the warranty. In that case, it's hard to get a dealer to accept the gun back. Not defending AoA, mind you. The problem of the piston rod separating actually should go to the factory warranty service center, UmarexUSA. Even if AoA offered to repair your gun, they could not since UmarexUSA is the sole provider of spare parts and they don't even like their dealers working on guns. That's been discussed here just recently. Why I suggested you call and raise cane with UmarexUSA as the piston coming apart is more than simply a broken spring or torn seal. Like I said earlier, I'm not defending either the vendor or wholesaler. Just offering a different perspective. Personally, were I running UmarexUSA, I would simply exchange pistons. If only to sweep this under the rug.

palonej · « **Reply #50 on:** August 03, 2013, 04:07:07 PM »

Hey Feather. Not expecting Umarex or AOA to fix anything bro. I'd just like them to replace the piston, free or not, and maybe let me know how something like this could happen to a brand new gun. AOA says light pellets will cause this failure. The ONLY pellets used are JSB 10.3 or Cuda Match 10.6...period.
Rifle was purchased new in Feb of this year. Had a kit installed and tuned. Don't really care about warranty repair as cost of shipping and turn around time are pretty brutal. Also would rather have my rifles worked on by reputable tuner.
I didn't expect AOA to do anything more than give Umarex a call on my behalf to get the piston replaced....whether I had to pay for it or not. They won't even do that.
E mailed and called Umarex and haven't heard back for 2 weeks.

Sfttailrdr46 · « **Reply #51 on:** August 03, 2013, 04:24:03 PM »

Quote from: palonej on August 03, 2013, 04:07:07 PM

Hey Feather. Not expecting Umarex or AOA to fix anything bro. I'd just like them to replace the piston, free or not, and maybe let me know how something like this could happen to a brand new gun. AOA says light pellets will cause this failure. The ONLY pellets used are JSB 10.3 or Cuda Match 10.6...period.
Rifle was purchased new in Feb of this year. Had a kit installed and tuned. Don't really care about warranty repair as cost of shipping and turn around time are pretty brutal. Also would rather have my rifles worked on by reputable tuner.
I didn't expect AOA to do anything more than give Umarex a call on my behalf to get the piston replaced....whether I had to pay for it or not. They won't even do that.
E mailed and called Umarex and haven't heard back for 2 weeks.

At this point I think that the manufacturer should be heavily invested in the problem if it happened 3 times with the same type of catastrophic failure they have a serious issue to be addressed. Until I hear otherwise no new diana's in my gun closet and I will explore products that are better supported by the factory

palonej · « **Reply #52 on:** August 03, 2013, 04:32:17 PM »

I'd have to agree Don. I in no way expect anyone to free ship and fix it, but no response from manufacturer or main distributor? This is a nasty problem that could be dangerous. Seller wants nothing to do with the prob and offers no help at all.
If Scott wasn't willing to tackle this mess, what other options would be available?? Shelf a 6 month old gun??? The real shame is that it is a HECK of a rifle!!! And was thinking of getting another in 22. Not so sure now. Hopefully I'll get a response this week....will post it up if it does show.

Sfttailrdr46 · « **Reply #53 on:** August 03, 2013, 04:39:35 PM »

Quote from: palonej on August 03, 2013, 04:32:17 PM

I'd have to agree Don. I in no way expect anyone to free ship and fix it, but no response from manufacturer or main distributor? This is a nasty problem that could be dangerous. Seller wants nothing to do with the prob and offers no help at all.
If Scott wasn't willing to tackle this mess, what other options would be available?? Shelf a 6 month old gun??? The real shame is that it is a HECK of a rifle!!! And was thinking of getting another in 22. Not so sure now. Hopefully I'll get a response this week....will post it up if it does show.

Well there is always the nitro piston option and I think that Scott is up to the challenge

And yes keep us all up to date on this. I could better understand the attitude if they were the only game in town but that is not the case and there would not be the Air gun depot and Pyramyd air if there was not tons of money to be made. Umerex USA is being very foolish and shortsighted and Dianawerks is really falling down on their part.

RedFeather · « **Reply #54 on:** August 03, 2013, 04:59:49 PM »

Nitro pistons will not work in Diana guns so far as I know. Why they don't offer it.

Just for S's and Grins, ask Umarex how much for a piston? Sit down before reading the reply. Curious if they will sell one. They will sell barrels for 34's but at a steep price.

palonej · « **Reply #55 on:** August 03, 2013, 05:02:55 PM »

If they ever respond, that's what I plan to do Red. I also sent them the link to this thread. I want them to see the pics and responses.

Motorhead · « **Reply #56 on:** August 03, 2013, 05:21:27 PM »

As the tuner here 2nd go around ... ( Gun was tuned 1st after purchase by another person and my getting into it @ 1 1/2 months ago was the second go around ) ..... Now my reason for even going here is simply to get it our there so the rumor mill of "DEFECTIVE PARTS" is really kept in check.
Only Joe knows how many pellets were cycled threw the gun from February 03 to @ June 03 prior to my tune work.
* But did ask how MANY SHOTS run threw gun in the month or so from my tuning to this failure

..... said @ 3000

WOW .... 3K in a month makes me realize in spite of rifle 7 months in service age, has been subject to use seldom seen by rifles 20 years old IMO. So yes FATIGUE is a very relative thing here that needs to taken into consideration before we start stating Diana's no more

Umarex has PR / Service issues, that's not in question ... Diana germany too letting them deal with the US market as they wish appropriate.

Just sayin

Scott

palonej · « **Reply #57 on:** August 03, 2013, 05:37:21 PM »

Ummmmmm pretty sure I said at least 3,000 Scott!!! Rifle has to have about 7 - 9,000 total. TX has twice that and it keeps on getting better.
Glynn, xsquad, had no where near that amount and his had the same prob. His was not even 2 months old and bone stock. Took almost 2 months to get the rifle back from Umarex. He paid shipping.

Booger · « **Reply #58 on:** August 03, 2013, 05:42:06 PM »

Quote from: Motorhead on August 03, 2013, 05:21:27 PM

WOW .... 3K in a month makes me realize in spite of rifle 7 months in service age, has been subject to use seldom seen by rifles 20 years old IMO. So yes FATIGUE is a very relative thing here that needs to taken into consideration before we start stating Diana's no more

Umarex has PR / Service issues, that's not in question ... Diana germany too letting them deal with the US market as they wish appropriate.

Scott

I shoot 500 or more pellets on a week end.

The boss of a company is responsible for his employees, so in my opinion Diana should be held responsible for Umarex. When I was working I took many butt chewings for my employees, and would not have had it any other way.

Motorhead · « **Reply #59 on:** August 03, 2013, 07:18:47 PM »

Quote from: palonej on August 03, 2013, 05:37:21 PM

Ummmmmm pretty sure I said at least 3,000 Scott!!!

At LEAST ... your killin me here Joe

Do you ever sleep ?

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Well dang .... major Diana 56 failure

Author Topic: Well dang .... major Diana 56 failure (Read 58529 times))