Man how ironic this thread given what Alex is trying to do with his Benji pump. Not sure what the black stuff can be. I think you may have a rare Hill Lemon! My Hill and the guns gauge reads fairly close. If this is brand new I would definitely say you have a lemon buddy. Return it for a new replacement and I would almost bet the replacement will work like butter on toast!
I'd get a new one from them as a warranty issue, since It was obviously damaged as well. Keeps everything fair and square, since it's all under a year old. JMO. Mike