Author Topic: I think I may have a problem with my new benjamin pump. Updated with Better Pics (Read 14613 times))

bradyman1 · « **Reply #40 on:** June 11, 2012, 08:29:33 PM »

I mailed it back to Crosman. It cost me $13 and some change but Crosman said they they would send me a new one.

$13.00 and about 3 weeks and I'll have my pump back.

MustangMike · « **Reply #41 on:** June 11, 2012, 08:57:31 PM »

Ya it is but in the long run this way is better. Plus you still have the new tube coming in so wrap that up in bubble wrap and put it in a nice dry place incase some day u need a new tube.

Plus dude id rather have gone a week or 2 with out my pump in the very beginning when I got my disco vs go 2 weeks with out it now at this current point in time

bradyman1 · « **Reply #42 on:** June 12, 2012, 11:38:26 PM »

I for my replacement tube from Sun Optics today. I hope the pics show the defects. I was sent a used tube that has pitting. Not nearly as bad as mine, but used just the same.

What is wrong with people? All I wanted was a descent pump...

MustangMike · « **Reply #43 on:** June 12, 2012, 11:48:44 PM »

Since crosman is going to replace ur pump find out who you spoke to and get their email address and send them pictures of the first tube and the so called "new tube" sent to you as a replacement.

Sun optics is contracted by crosman to build and supply the pumps, I high doubt crosman will be happy with sun optics clearly sending you a replacement tube that is defective in the exact same way as the tube on the pump..

*(&^ tell crosman ur sending the tube sun optics sent you with the pump back to them so they can see with their own eyes.

I will be honest dude ur the first person I've seen with type of issue and I am not at all pleased with sun optics. I mean how hard is it for the person you spoke to over there to walk into the warehouse and pull a tube, open the package and make sure its in top notch condition.

averagejoe · « **Reply #44 on:** June 13, 2012, 01:33:45 AM »

Quote from: mustangmike on June 12, 2012, 11:48:44 PM

Since crosman is going to replace ur pump find out who you spoke to and get their email address and send them pictures of the first tube and the so called "new tube" sent to you as a replacement.

Sun optics is contracted by crosman to build and supply the pumps, I high doubt crosman will be happy with sun optics clearly sending you a replacement tube that is defective in the exact same way as the tube on the pump..

*(&^ tell crosman ur sending the tube sun optics sent you with the pump back to them so they can see with their own eyes.

I will be honest dude ur the first person I've seen with type of issue and I am not at all pleased with sun optics. I mean how hard is it for the person you spoke to over there to walk into the warehouse and pull a tube, open the package and make sure its in top notch condition.

But giving him a new tube would cost them money. That is why they give out the free seal kits so they dont have to waste money doing it for you like they should if it is under warranty.

bradyman1 · « **Reply #45 on:** June 13, 2012, 10:08:06 AM »

To be fair when I contacted Sun Optics I told them my pump felt gritty at the end of the stroke and they told me to clean the tube and rebuild it and they shipped me a free replacement oring kit. I cleaned the tube and lubed it with silicone oil (like Sun Optics suggested) while I was waiting for my oring kit and that is when I found the horrible pitting. Sun Optics then paid to have me ship the pump to them, they "repaired" it free and shipped it back free. They shipped this tube to me free. Not once did they ask to see my reciept or give me any trouble.

Positives:

Great communications from customer service
Sent free oring rebuild kit
Paid all shipping on pump return and replacement tube
Didn't give me a bunch of static about when and how pump was purchased

Negatives:

Repair was not satisfactory, simple buffing and oring replacement instead of the tube replacement that was needed
Their engineer seems to be very difficult to work with, I didn't even get a response from him
Replacement tube was used and pitted

So overall if Sun Optics would have replaced the tube and fixed what ever caused the scarring when they originally had it I would have given them an A+ but the repairs and replacement tube was substandard and I ended up having to send it to Crosman to get a new pump. I probably should have contacted Crosman first but I was hoping to go straight to the source and get it taken care of. I will have been without my pump for approximately a month when all is said and done. Sun Optics needs to revamp their repair process. Sun Optics started off strong but fell flat in the end. However I still must say the lady that I was dealing with was very nice and I think she did all she could for me. It appears to me that it was the engineer and the higher ups in the company who made the poor decisions. No matter, I will soon have a new pump and Sun Optics will have another chance to fix this one after Crosman sends it back to them.

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Tom SC · « **Reply #46 on:** June 13, 2012, 12:35:38 PM »

Can't friggin believe they sent you a warranty replacement part that they expect YOU to replace,and it looks like that! Where did they get that tube from a previous warranty rebuild? sheeeesh

QVTom · « **Reply #47 on:** June 13, 2012, 12:41:16 PM »

If I had to make a guess based on your experience, I would say that Sun knew you needed a new tube from the get go, but most likely did not have one in stock and for some reason could not admit to that fact.

I will say that your calm demeanor is to be commended. After all its, just a pump

Tom

MoparGuy · « **Reply #48 on:** June 21, 2012, 06:15:45 PM »

My pump looks just the same!!! I called sun optics and...yeah. After reading this post I think they are in denial about this issue. I guess I may have to contact crossman. Im really not looking forward to being without my disco for a few weeks.

MustangMike · « **Reply #49 on:** June 21, 2012, 06:22:59 PM »

If you can swing it here is an idea

Contact crosman, get the process started for a brand new pump. Then buy ur self a hill pump from pa using a 10% off code. When you get the new pump verify its in new in box condition and sell it to recoop $150 of the $ spent on a hill pump. With 150 for the benji pump plus the 10% off. You could get the best hand pump there is for id close to 50% off when all is said and done.

There are a lot of guys on the gta who want to hipac their 2240's or ccs carbines who would jump on a brand new hand pump for 150 shipped.

Rescue35 · « **Reply #50 on:** June 21, 2012, 07:47:44 PM »

This is corrosion due to moisture. The OP had a plating failure.

MustangMike · « **Reply #51 on:** June 21, 2012, 08:05:08 PM »

which would mean that the entire batch of tubes that the op's was in is a bad batch

Rescue35 · « **Reply #52 on:** June 21, 2012, 08:15:35 PM »

Probably, the only catch would be if that one tube wasn't cleaned properly.

Stuff like this happens in manufacturing. Crosman is willing to step up and make it right which is not surprising given there business model.

My pump pictured above is still going strong even with the corrosion pictured. As I stated it is NOT the same issue as the OP had. If I had the plating flaking off (especially after just a month or two of use) I would be calling the "man" too. I just wanted to differentiate between the issue Sun Optics assumed and what was actually happening.

Next time I have it down for a rebuild I will chuck it up in the lathe and give it a good polishing.

MoparGuy · « **Reply #53 on:** June 21, 2012, 08:24:14 PM »

I agree on the bad batch theory, my gun was purchased on 4-26-12. I think a hill pump will be in my near future. It would do just fine with the .25 Condor that is on my wish list. Problem is I'll be broke for the next 3 months till I finish nursing school.

MustangMike · « **Reply #54 on:** June 21, 2012, 08:32:04 PM »

a hill is worth the wait if you plan on sticking with hand pumping, but for the price of it and maybe a little more but less then an extra hunred you could prolly find a decent little tank setup. but for me id like to have a hand pump around just incase i run out of air on a sunday or something.. but i still need to buy a stupid tank setup

bradyman1 · « **Reply #55 on:** June 21, 2012, 09:35:55 PM »

Yep Rescue35 that looks different than what mine did. I called Crosman yesterday and they told me my NEW pump would be shipping today or tomorrow. No half assed fixes, just a new pump. I should have went to them first. Their turn around time is not quite as quick as sun optics but it will be right. That's worth the wait.

MoparGuy · « **Reply #56 on:** June 21, 2012, 11:04:18 PM »

Well, Im happy to hear there sending you a new pump. Did you register your rifle's warranty? I didnt and that has me worried, but I do have the confirmation email for my order from walmart. I hope that is sufficient. If crossman is as nice to me, I think I may just sell my extra eotech 517 to fund a hill pump.

bradyman1 · « **Reply #57 on:** June 21, 2012, 11:20:01 PM »

No, I didn't register my gun. Crosman has the best warranty in the business!

Bryan21184 · « **Reply #58 on:** June 22, 2012, 12:23:28 AM »

Glad to hear that they are sending ya a new one. I sent my pump to SunOptics almost two weeks ago for them to repair it. I hope to have it back soon even though I found it very odd that it cost me 25 dollars and 15 dollars in shipping for them to replace and or fix a pump that is only about 8 months old.... Sure hope they can get it working again if not I may also be contacting Crossman.
Bryan

Bryan21184 · « **Reply #59 on:** June 23, 2012, 11:38:44 PM »

Well just an update. I recieved my pump today from Sun optics and glad to see that it is in working condition again. But..... on the start of pumping up my disco .22 for a second time I happened to notice that the psi gauge on the pump is no longer working. Not sure what to do now??? I sent it for a tune up and seal repair kit and got it back working but the gauge no longer works. I hope that they can make it right.
Bryan

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I think I may have a problem with my new benjamin pump. Updated with Better Pics

Author Topic: I think I may have a problem with my new benjamin pump. Updated with Better Pics (Read 14613 times))