Done with Hatsan

[Paul68]

I know this is off topic...but here is exceptional CUSTOMER SERVICE....
 I purchased a shaft roller rocker arm setup for an engine build,5 years ago.
Then 1 1/2 year ago,I built another engine and used them on that.
While doing an inspection,I found the shafts were excessively worn. I called the company,but they said they had sold the business to another group.
The company then told me to send them to the new guys,for an all expense paid rebuild....no cost to me!
The new owners replaced the bearings and shafts and hardware with much stronger parts!!

Right now, "Crosman Customer Service" keeps recurring in the back of my mind, reminding me just how important service is. It's right up there with a good product. Lower prices Crosmans have issues, but their customer service makes all the difference in how their company is regarded and how happy customers end up being.

Had this been Crosman, I likely would have made a single phone call, and the issue would have been resolved.

[microsalmo]

Tru that. Crosmans service is top notch.. One call and you would have a new one on the way. Shipping label included free of charge.

[Mike 4888blues]

I know this is off topic...but here is exceptional CUSTOMER SERVICE....
 I purchased a shaft roller rocker arm setup for an engine build,5 years ago.
Then 1 1/2 year ago,I built another engine and used them on that.
While doing an inspection,I found the shafts were excessively worn. I called the company,but they said they had sold the business to another group.
The company then told me to send them to the new guys,for an all expense paid rebuild....no cost to me!
The new owners replaced the bearings and shafts and hardware with much stronger parts!!

Right now, "Crosman Customer Service" keeps recurring in the back of my mind, reminding me just how important service is. It's right up there with a good product. Lower prices Crosmans have issues, but their customer service makes all the difference in how their company is regarded and how happy customers end up being.

Had this been Crosman, I likely would have made a single phone call, and the issue would have been resolved.

Absolutely.
And you would think any company breaking out to the U S market  would of
#1 cleaned up all there Q C issues-at the factory.
#2 set up a service department and parts replacement first.

 So  what kind of message is hatsan sending us?  oh well its there company they want to run it like that, they will pay the cost.

In light of  all the other guys like me who can fix there own rifles, it does not take away the fact that hatsan operates like that, period. we all know it, none of us like it either.

[Paul68]

OK. I emailed them before 10:00 am. It is now almost 5:00 pm, end of the business day and no response. Looks like this is going to be another case of 24 hours or more between each contact.

I am going to be contacting Hatsan in Turkey directly and putting in a major complaint against Hatsan USA.

[Tarheel]

OK. I emailed them before 10:00 am. It is now almost 5:00 pm, end of the business day and no response. Looks like this is going to be another case of 24 hours or more between each contact.

I am going to be contacting Hatsan in Turkey directly and putting in a major complaint against Hatsan USA.

I have e-mailed Hatsan directly in the past . . . There were "language difficulties", but the reply was decipherable.

Dave

[microsalmo]

OK. I emailed them before 10:00 am. It is now almost 5:00 pm, end of the business day and no response. Looks like this is going to be another case of 24 hours or more between each contact.

I am going to be contacting Hatsan in Turkey directly and putting in a major complaint against Hatsan USA.

Facebook Paul.  Tell your story with tact, and give them an opportunity to reply.

[Lambchops]

im still lookin forward to getting one, im all about polishin a $)((# !!lol



Actually, the Mythbusters on Discovery Channel were able to polish a "$)((#" very nicely lol.

You can polish a $)((#....but you can't make it shine! Never pay for a $)((# when you can manufacture your own for free.

[Lambchops]

Honestly, i'd rather have a Chinese Stoeger or Crosman than a Hatsan at this moment...

[Mike 4888blues]

Honestly, i'd rather have a Chinese Stoeger or Crosman than a Hatsan at this moment...

whats wrong with your hatsan lamb?  last I herd you mentioned a broken screw ?

[Lambchops]

Honestly, i'd rather have a Chinese Stoeger or Crosman than a Hatsan at this moment...

whats wrong with your hatsan lamb?  last I herd you mentioned a broken screw ?

Broken screw and a faulty seal. Scott offered a replacement at his cost, but I didn't want him to lose out on the $150 because he's such a nice guy.

[Mike 4888blues]

Honestly, i'd rather have a Chinese Stoeger or Crosman than a Hatsan at this moment...

whats wrong with your hatsan lamb?  last I herd you mentioned a broken screw ?

Broken screw and a faulty seal. Scott offered a replacement at his cost, but I didn't want him to lose out on the $150 because he's such a nice guy.

Scott wouldn't of lost  anything, they get there stock at a proper price in order to make it worth there trouble, other wise they would not bother with there business arrangement, return shipping cost is still covered in there profit, believe me. as well as re sending it to you.  Scott is A-1 to deal with

[thekid]

I hope they improve things for you guys.
Service for them here is non-existent. Hatsan Has been around in Canada for a long time.
Most vendors do not sell them anymore. No walther talons or hunters, no 125's anymore, not that they came in a caliber bigger then 177.
The only place you can get them here that lists them is D&L airguns...all sub 500 fps and NO power house 125 or what not.

Goodluck guys, already been through this, too bad you guys are seeing it now.

[Lambchops]

Honestly, i'd rather have a Chinese Stoeger or Crosman than a Hatsan at this moment...

whats wrong with your hatsan lamb?  last I herd you mentioned a broken screw ?

Broken screw and a faulty seal. Scott offered a replacement at his cost, but I didn't want him to lose out on the $150 because he's such a nice guy.

Scott wouldn't of lost  anything, they get there stock at a proper price in order to make it worth there trouble, other wise they would not bother with there business arrangement, return shipping cost is still covered in there profit, believe me. as well as re sending it to you.  Scott is A-1 to deal with

He said Hatsan wouldn't service it and that he'd take a loss. No worries, i'll just shoot it itll it's broken then send.it to Shadow for a tune and he can fix the broken screw.

[Paul68]

I've left a rather lengthy post on Hatsan Turkey's Facebook Page.

Look for the post with the pic of the guy with a giant pumpkin next to it.

https://www.facebook.com/HATSAN.COM.TR?v=wall

[Paul68]

Day 3 after contacting Hatsan USA about this new screwup, and still no resolution.

[microsalmo]

It just goes to show you how disorganized they are. There really is a very basic and simple solution.  Really, it's customer service 101.  I would love to be a front line representative for a company like that. They have great potential.  What a shame.

[huklbery]

No matter what its going to be awhile for this big batch of springers with assembly issues will be cleared out.  Unlike a Umarex or Crosman rebrander, there is nobody going to reject the entire on shelf stock and return to Turkey.  So those waiting for a change in QC may be best to wait awhile.  Those who know going in they are looking at taking on the rifle without factory help or parts are good to go.

Mark

[Paul68]

Here is the deal with Hatsan USA near as I can tell. This is all sleuthing, so I could very well be wrong, but the addresses and importer information matches correctly.

Hatsan USA is a name only. There is no "service center", no support staff, nada.

Hatsan USA is represented by a guy out of Oklahoma, who has farmed out every aspect of the actual operation to an outfit called Global Supplier Solutions, who are based at the public address provided as being Hatsan USA's headquarters.

In other words, Hatsan USA is just an out of the box drop shipping service someone set up using their capital and name to set up an import registration to get em into the US.

When you call Hatsan, you are calling Global Supplier Solutions, a company which has no expertise or air gun orientation, just a company which handles all the business aspects of  resellers who want no part of actual business operations outside of taking orders and checks.

When you ship a return, same deal. Goes to GSS. GSS, which deals with importing and shipping everything from pacifiers to tools.

I WILL NOT be dealing with anything Hatsan after this until they get proper US representation and support.

[microsalmo]

I cant figure out thier face book page   

What the heck do you click on..

[Paul68]

Should be a recent posts box to the right under their main banner. All I got for my long winded post was, "Hatsan USA will fix it".