how is hawke for service

[chet]

 i was shooting today, i noticed my focus is jumping out of focus, my scope is the endurance hk 6427, i left them an email, what should i expect.

chet

[Frank in Fairfield]

Chet,
If you have a purchase receipt or if you have registered the scope with them on their website, they will send you a RMA # and you can send it back for replacement..

[chet]

 i purchased this scope new online back about around 2015, no proof of purchase, they did send me an return number, wonder if there will be a charge to repair

chet

[A moron]

Hawke’s No Fault Warranty applies only to products purchased after January, 1 2018. Items purchased prior to January 1, 2018 are covered under Hawke’s original warranty, see your instruction booklet for details. Applies to the original owner only. Please retain your purchase receipt or you can register your purchase here.


Id guess what side of the date fence your scopes on?

https://us.hawkeoptics.com/hawke-no-fault-lifetime-warranty.html


I firured they had a no questions asked but it seems not. Unless that after 2018 date is one

Guys generly have no issue with them..

Not saying there great or better  like athlon only questions they ask is whats wrong with it and return address... For a example.


Honestly.. i think hawke will cover it fine. 

I think if not they would of sent a reason of decline  or cost list, email  instead of just a rma# alone .


If you pay to send ot in thinkings alls good and then get hit with a decline or bill for repair. Thats dirty business to me. Like now you spent money to send it and then they hold it hostage..  lol...

[Yogi]

First time I've heard an issue with their premium scopes.
You paid top dollar for it.  They should come through for you...

-Y

[Bayman]

i purchased this scope new online back about around 2015, no proof of purchase, they did send me an return number, wonder if there will be a charge to repair

chet

I seriously doubt it. I've returned scopes to them for warranty service and they either replaced it or upgraded me. Even without a receipt

[Blacktalon6]

I had no problem with them warranting my scope.

[chet]

 i was on the hawke website today, the model i am returning for service has the control for the illuminated reticle on the eye pc, i don't see that model on the endurance line anymore.


chet

[chet]

 I did send the endurance scope back to hawke it is the endurance hk 6427 4x16x50, i got an email that they are sending a new replacement, my endurance has the control for the ill reticle back on the eye pc area, i don't see the hk6427 listed any more, the new endurance has the ill reticle control on the side focus. curious what am going to get, will it be a new current model or a new one like i sent back

chet

[Frank in Fairfield]

New current model

[nced]

 i was shooting today, i noticed my focus is jumping out of focus, my scope is the endurance hk 6427, i left them an email, what should i expect.

chet

I've never had any issues with Hawke customer service. I simply called Hawke to get the RMA number and followed these instructions.........

[chet]

 Hawke warranty

  i did get my replacement to, surprised me i thought i would get an endurance in place of the endurance i sent in for repairs, they did send me a new scope in the same power, but it was the vantage, which is a lower end scope, should i call them or is this how the warranty works


chet

[Frank in Fairfield]

Hawke warranty

  i did get my replacement to, surprised me i thought i would get an endurance in place of the endurance i sent in for repairs, they did send me a new scope in the same power, but it was the vantage, which is a lower end scope, should i call them or is this how the warranty works


chet

DITTO

I like the Vantage…

[chet]

hawke did get back to me, they said the current vantage is a direct replacement from the 14yr old endurance, the vantage today is what the endurance was back then, i hope the vert and horiz travel is there
chet

[Yogi]

hawke did get back to me, they said the current vantage is a direct replacement from the 14yr old endurance, the vantage today is what the endurance was back then, i hope the vert and horiz travel is there
chet

Just make sure that it is "springer rated".  Not all Vantages are.

-Y

PS I thought the Endurance was one of their top of the line scopes from a few years ago.  Right up there with the Panorama Models. 

[chet]

 yogi

 i will check and see if its rated for a springer, they did ask me what the gun was and i did say the r9

chet

[d27447]

I have a Vantage and it is rated for 12fbs.  I love it...great scope for my Beeman R7.  I call the combo my squirrelminator!!

[Yogi]

I have a Vantage and it is rated for 12fbs.  I love it...great scope for my Beeman R7.  I call the combo my squirrelminator!!

Well an R9 is over 12 fpe!

-Y

[nced]

I have a Vantage and it is rated for 12fbs.  I love it...great scope for my Beeman R7.  I call the combo my squirrelminator!!

Well an R9 is over 12 fpe!

-Y

I had a 4-12x50 AO Vantage and it "bellied up" on my .177 R9 tuned to about 13fpe. When I sent it in for repair the Hawke "tech guy" said that the scope wasn't recommended for 12fpe max springers.

[chet]

I have a Vantage and it is rated for 12fbs.  I love it...great scope for my Beeman R7.  I call the combo my squirrelminator!!

Well an R9 is over 12 fpe!

-Y

I had a 4-12x50 AO Vantage and it "bellied up" on my .177 R9 tuned to about 13fpe. When I sent it in for repair the Hawke "tech guy" said that the scope wasn't recommended for 12fpe max springers.

  curious,   did they do you good or stick ya.
chet