Author Topic: Why was Tonykrater post locked?? (Read 2421 times))

Airnut · « **on:** August 27, 2018, 03:29:52 PM »

Will contact moderator

DevilsLuck · « **Reply #1 on:** August 27, 2018, 03:31:04 PM »

Probably best to PM a mod about your question; rather than post it on the open board...

Airnut · « **Reply #2 on:** August 27, 2018, 03:33:13 PM »

Thanks

ezman604 · « **Reply #3 on:** August 27, 2018, 03:45:45 PM »

1) Belonged in the Buyer, Sellers & Traders Gate IF it is posted at all. It should have been simply handled between the member and PA, not on public forum.
2) Personal attacks......NOT allowed!!!!
3) Only FACTS about a transaction. Not personal opinion or slanderous remarks.

Remember, this is GTA Forums. When you post here you actually represent every member here. Even though you may be frustrated, don't represent GTA by posting personal attacks.

Airnut · « **Reply #4 on:** August 27, 2018, 03:49:27 PM »

Gotch!!
It was a little harsh.

Habanero69er · « **Reply #5 on:** August 27, 2018, 06:00:18 PM »

I didn't read anything I would consider "harsh". Read it twice & it seems to the point, without any bashing. If the recount of the transaction is "harsh", well maybe there is a definite problem.

ezman604 · « **Reply #6 on:** August 27, 2018, 06:05:12 PM »

The post was edited to remove the unnecessary stuff.

Tonykarter · « **Reply #7 on:** August 27, 2018, 06:49:38 PM »

If I offended anyone I apologize. I spoke with PA and they said that my Thursday order was not shipped because there was a problem with the date of my credit card. It is possible that I could have entered the date wrong. If so it would be the first time, but it is still entirely within the realm of possibility. I am less than perfect. Just ask my wife. It would be the first time because these https online systems are designed to reject orders unless all of the information is correct. It has been my experience ordering online with any company that if anything is incorrect in any of the credit card fields then the https secure billing page will alert you that there is a problem with the card info and usually identify what the problem is. You do not get an order confirmation without everything on the billing page being correct. The order does not go through. How then did I get an order confirmation at 3:59pm on 8/23 from PA that read Your order 7335XXX has been confirmed if there was a problem with my credit card date? It would have been rejected. Fraud protection features of these systems require it.

This is not the first time. I have a re-occurring issue this last year with PA sending me emails stating that there was an issue with my credit card and to call them. Wanting them to ship my order I call them. The person that I talk to usually says something like, "No, everything is okay, we got it straightened out. Your order will ship today." Not once any of those times was there ever a problem with my credit card. I seldom go over 25% of my available balance and I pay the statement balance every month. This has happened so often in my orders that I almost expect it now. So I have come to expect that I must babysit my PA orders. I don't have time for that. Don't need one more thing on my plate.

Simply stated, Pyramyd Air does not offer the online shopping experience that I want to have. I will take my business elsewhere in the future. I hope the above did not offend anyone's sensibilities. I wish PA only the best going forward.

justinp61 · « **Reply #8 on:** August 27, 2018, 09:08:45 PM »

Tony I’m with you. Last month I placed an order and paid extra for two day shipping. My order took two business days longer than the order from the week prior using standard shipping. I called them and they were no help, never again.

DonaAna1 · « **Reply #9 on:** August 28, 2018, 03:07:52 PM »

I have had the same exact experience with PA. Too bad to as I bought most of my pellets from them. No longer, I don't even check their site any longer.

Xraycer · « **Reply #10 on:** August 28, 2018, 03:25:08 PM »

I'm sure PA is just like any other mail order company, where there are software glitches and human errors do often occur. But a good business will be forthcoming and not BS the customer. That said, I have yet to have a single ordering issue with PA. Every order has been perfect and came in a timely manner.

ezman604 · « **Reply #11 on:** August 28, 2018, 03:29:55 PM »

I personally have had most excellent results from my PA orders. Nobody packs ammo as well as they do. And once you apply the 4 for 3 and the GTA discount, it's really hard to beat.
So be it...but I bet there are FAR more members that can post positive feedback than negative. But this isn't going to turn into a competition and definitely not a flaming thread.

I'm just trying to show positive support for a GTA sanctioned vendor that supports this forum and the community better than anyone else that I know of.

bandg · « **Reply #12 on:** August 28, 2018, 05:59:50 PM »

Same here. I have made more air gun related orders from PA by far than any other single vendor and have never had an issue with any of them. Ammo is always excellently packed and shipping has always been prompt. Not saying problems can't happen but I haven't experienced it and will continue to purchase from them.

Bicycleman · « **Reply #13 on:** August 28, 2018, 06:23:11 PM »

In the five years I have done business with Pyramyd Air, I have NEVER had a bad experience.

shorty · « **Reply #14 on:** August 28, 2018, 06:42:57 PM »

To start off, I always use PA for my pellet orders and other trinkets and I trust them with my internet orders. Seriously... I think they are great.

This comment or question is not to start a wet!ing match or being called the bad guy... Please understand that. It's just to get an understanding.

So,

My question is ( to a moderator of a sanctioned vendor- and you guys do a great job!!!!) , Do the moderators bring these topics up with the vendors and try to resolve the issue or bring this issue up with the vendor so that the vendor knows whats going on with the complainant?

The only reason for me asking is that I ordered a 22 Prod mag and did not receive it (even though I was charged). I had to call and supposedly it got lost. It took nearly 6 weeks to receive it.
No big deal for me but, I was just curious how the moderators and vendors work together when there's a topic of discrepancy.

I know Iam gonna get Hel7 for asking but, one day I would like to be a sanctioned vendor here on GTA because I think it's the best forum for us airgun guys and gals.

I just don't know how it's handled between the vendor and GTA.

Xraycer · « **Reply #15 on:** August 28, 2018, 06:56:49 PM »

While PA is a sanctioned vendor, l don't see a PA customer sale's issue being any GTA moderators problem. If PA was habitually ripping members off, then I see a cause for the moderators to step in.

ezman604 · « **Reply #16 on:** August 28, 2018, 07:03:51 PM »

One thing I have as a rule is all communication pertaining to GTA sanctioned vendors are handle by me personally. And no, it is NOT anything to do with status or power. I just want to make certain there are no abuses of this relationship and that it follows a protocol. Yes, I trust all of the staff. But I also want consistency in anything pertaining to vendors. I feel it the best practice is to keep one constant contact line.
With that said, ANY time I see an issue on GTA forums (even with some NON sanctioned vendors) I will alert them to an issue and ask them to step in. It's tough when the vendor is not a GTA sanctioned vendor because their presence is not really expected or required. But the sanctioned vendors have a "gate" and agree to be active on GTA Forums. PA is absolutely one of the best in customer service, especially for GTA Forums. They have a VERY active presence here and immediately address any issue they are made aware of. Other channels may fail but contact through this forum has rarely if ever failed.
There is a lot that goes on behind the scenes that the general membership never sees and really shouldn't worry about. Several give a LOT of their time to make things work here for you.

shorty · « **Reply #17 on:** August 28, 2018, 07:22:25 PM »

I think your a great moderator for GTA Dez.

Keep up the great work. Your one of the reasons why I like GTA so much.

pecor · « **Reply #18 on:** September 21, 2018, 04:32:35 PM »

I think we all Have A Right to Know about Crappy Vendors and be Able to WEED THEM OUT!!!!!!! And Yes This is in Fact About POWER!!! Yourself and Your Cronies!!! THIS Statement IS A JOKE RIGHT!!!!!! {One thing I have as a rule is all communication pertaining to GTA sanctioned vendors are handle by me personally. And no, it is NOT anything to do with status or power.} With-Out Members You Would Not have a Forum!!!!!! You Need to Remember that!!!!!!!!!!!!!!

ezman604 · « **Reply #19 on:** September 21, 2018, 04:57:32 PM »

I guess I've forgotten that the members make the forum. Thanks for the reminder. Oh, all staff are members too by the way. First and foremost. LOL
But I guess the power just went to my head and blocked my senses.
Have a wonderful day.

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Why was Tonykrater post locked??

Author Topic: Why was Tonykrater post locked?? (Read 2421 times))