Author Topic: BNM Bolt Probe Problems? (Read 22440 times))

pecor · « **Reply #100 on:** May 07, 2018, 03:14:50 PM »

Good Idea Rob! That would Be a Smart Move!

dan_house · « **Reply #101 on:** May 07, 2018, 04:50:50 PM »

ID demand a tracking number for the replacement shipment, then when is close to delivery, Id return the other one,

If it were me, Id have demanded a call tag.....

ACZan · « **Reply #102 on:** May 07, 2018, 06:02:09 PM »

It almost sounds like they were going to do an advanced replacement, but not quite. I requested they send me a new corrected breech with a return label inside. Told John it is very easy to do and UPS has options to do that. For the advanced replacement in this case, you would need to remember to photocopy the label before slapping it onto the box and handing it over to the courier.

Still haven't heard back from BNM Custom.

So, I wonder what they are going to change with that breech besides the bolt if they have to replace the whole thing. The bolt can be removed, right? Thought it has to be removed for the air tube mount screws.

ACZan · « **Reply #103 on:** May 07, 2018, 07:32:53 PM »

Just received a reply from BNM. It seems John is not wanting to treat me the same as he is treating Mudbugmitch. He is insisting for me to pay for shipping their defective stuff back to them. No mentioning of sending a new breech. Credit card companies will side with the buyer on shipping costs being the responsibility of the merchant/business on bad products.

I think these guys also have fundamental business operations issues. They send the wrong items on orders, QCing is not done, have trouble with shipping and so on.

Mudbugmitch · « **Reply #104 on:** May 08, 2018, 12:28:36 AM »

Really ? WOW !! I will wait for my replacement to show up , installed and working properly before I send this one back. I don't agree with paying shipping , but hey, I want what I have already paid for. I will argue that later.
Keep us posted as I will too.

Mudbugmitch · « **Reply #105 on:** May 08, 2018, 12:05:10 PM »

Follow up...

Hello Mitch

Sure no problem keep it until you receive the new one we'll send the shipping tag so you don't have to pay for shipping thank you !!!!!

---
BNM products and services Inc

John

On 2018-05-08 09:55, Mitchell wrote:
I have been thinking about this. I will ship this once I get a
tracking number and confirmation of your shipment to me. I have
already paid good money for one of your breeches in good working
order.
Thank you,
Mitch

ACZan · « **Reply #106 on:** May 08, 2018, 10:09:26 PM »

Mitchell,

Thanks for the update. I have sent John at BNM resource information on how easy it is for them to create a shipping label and have it sent to me. Actually, I sent them a URL of a page for creating return labels on the UPS website.

UPS Returns ®
https://www.ups.com/us/en/shipping/services/value-added/returns.page
Simplify the process of collecting customer returns
Description
Provide your customer with a return shipping label that can be attached to the item for return.
Label Options
Arrange for your customer to receive a return label, often referred to as a call tag, by choosing one of these options:

Print Return Label: Print a return label to include in an outbound shipment, or provide a label to your customer separately
Electronic Return Label: Have UPS e-mail a return label to your customer
Print and Mail Return Label: Arrange for UPS to mail a return label to your customer

It almost sounds like the response you received was a result of the information I sent to them yesterday evening and this morning. Also, sent them the definition of Advanced Replacement for failed/defective products.

I am thinking this John guy is just an office worker and has no knowledge of the products Sergio is putting out. Beginning to look like I will have to start that dispute at the end of the week.

Okay Back To The Issue At Hand
What I am interested in knowing is what they are doing to correct the issue as they blamed it on the breech.

Rob, they haven't said a single word about the photo of the TP with all the holes lined up, not a single word.

Mudbugmitch · « **Reply #107 on:** May 08, 2018, 10:56:37 PM »

I have their old one already boxed. I think I will take it back out and measure everything I can. Try to match this up with the new one.
Thanks for sending them that link. Hopefully I get a tracking number tomorrow. You may be right about John being an office worker.

Mitch

ACZan · « **Reply #108 on:** May 09, 2018, 08:30:38 PM »

I think everyone can benefit from us reporting what it was that BNM Custom actually did to correct the issue. It is not clear they do know and that is why we must be vigilant on this. We need keep in mind what Pecor had found and gone through with these guys.

Okay, this is the run down on the correspondence. I left out Mitch's correspondence along with a few I have already posted. We're making head way.

-----Original Message-----
Sent: Wednesday, May 09, 2018 7:43 AM
Subject: RE: BMDSHSH3002 Breech Defect Found
Hello John,
Thank you. Please send the tracking number as soon as it becomes available, so I can be sure to watch for it near the time it arrives.
Thanks again,

-----Original Message-----
Sent: Tuesday, May 08, 2018 8:51 PM
Hello Chris
We are sending replacement parts for you no problem
Thank you !!!!
BNM products and services Inc
John

On 2018-05-08 20:39
Hi John,
I see you have no trouble taking care of this customer. Below is the response you sent recently to Mitchell.
Is there some reason why you have not offered to take care of my defective breech as you have done for Mitchell? You have seen the photographs.
Regards,

-----Original Message-----
Sent: Monday, May 07, 2018 6:05 PM
John,
Please send a return label as the defect is not my fault. Why should I pay for BNM mistakes, especially one that is a potentially serious safety issue?
This is obviously an issue you are correcting with other customers as it has become public now. It is ready to go back as soon as I receive an return label. Can you explain why you refuse to provide a return shipping label on a known product defect, when you are addressing this with other customers? UPS return shipping labels are easy to create and send to customers. Are you not aware of this. Amazon and other merchants do it all the time.
Regards,

-----Original Message-----
Sent: Monday, May 07, 2018 5:14 PM
Hello Chris
could you send your breech back to us to replace the pin
Thank you !!!!!!!!!!!!!!!!!!!
BNM products and services Inc
John

On 2018-05-07 16:51, Chris A Zanowick - ATT wrote:
Hi John,
I see you sent Mitchell a reply and solution, but I haven't heard back from you. Below, is the message you sent to him.
Please be sure you enable delivery and read receipt on any messages you send to me to be sure I get them.
Thank you,

-----Original Message-----
Sent: Wednesday, May 02, 2018 11:31 PM
John,
Here is a photo of everything assembled along with the pellet chambered in the barrel with the bolt locked. This is a view from the underside looking through the transfer port holes. If you move anything, then the breech will no longer fit on the air tube. Move the barrel back and the holes will be out of alignment. I believe you would have enough information now to find out what went awry.

-----Original Message-----
Sent: Tuesday, May 08, 2018 8:51 PM
Hello Chris
We are sending replacement parts for you no problem
Thank you !!!!
BNM products and services Inc
John

On 2018-05-08 20:39
Hi John,
I see you have no trouble taking care of this customer. Below is the response you sent recently to Mitchell.
Is there some reason why you have not offered to take care of my defective breech as you have done for Mitchell? You have seen the photographs.
Regards,

-----Original Message-----
Sent: Monday, May 07, 2018 6:05 PM
John,
Please send a return label as the defect is not my fault. Why should I pay for BNM mistakes, especially one that is a potentially serious safety issue?
This is obviously an issue you are correcting with other customers as it has become public now. It is ready to go back as soon as I receive an return label. Can you explain why you refuse to provide a return shipping label on a known product defect, when you are addressing this with other customers? UPS return shipping labels are easy to create and send to customers. Are you not aware of this. Amazon and other merchants do it all the time.
Regards,

-----Original Message-----
Sent: Monday, May 07, 2018 5:14 PM
Hello Chris
could you send your breech back to us to replace the pin
Thank you !!!!!!!!!!!!!!!!!!!
BNM products and services Inc
John

On 2018-05-07 16:51
Hi John,
I see you sent Mitchell a reply and solution, but I haven't heard backfrom you. Below, is the message you sent to him.
Please be sure you enable delivery and read receipt on any messages you send to me to be sure I get them.
Thank you,

-----Original Message-----
Sent: Wednesday, May 02, 2018 11:31 PM
John,
Here is a photo of everything assembled along with the pellet chambered in the barrel with the bolt locked. This is a view from the underside looking through the transfer port holes. If you move anything, then the breech will no longer fit on the air tube. Move the barrel back and the holes will be out of alignment. I believe you would have enough information now to find out what went awry.
Thank you,

ACZan · « **Reply #109 on:** May 09, 2018, 09:07:47 PM »

Guess I should have simply said where they try to fix one thing they might break another. Not getting an overwhelming feeling of confidence.

Mudbugmitch · « **Reply #110 on:** May 09, 2018, 09:24:14 PM »

Same here. Just saw a breech from Thailand.....

Mudbugmitch · « **Reply #111 on:** May 09, 2018, 09:29:17 PM »

I'm wondering if it's the wrong bolt in the right breech. Things happen. I think a working breech should already be on my gun by now. How many of these breeches have they made and sold ?

Kmaz · « **Reply #112 on:** May 10, 2018, 07:10:45 AM »

Quote from: Mudbugmitch on May 09, 2018, 09:24:14 PM

Same here. Just saw a breech from Thailand.....

I bought a black one from him 5 days ago.i needed one in .22 and like that it's a lever instead of a bolt. Also bought his adjustable valve. Rabbit hole is deep!
Kris

Hobbyman2007 · « **Reply #113 on:** May 10, 2018, 09:07:19 AM »

A link for the Thailand breech would be great.

Mudbugmitch · « **Reply #114 on:** May 10, 2018, 09:26:42 AM »

https://www.ebay.com/itm/Blue-Side-Lever-Match-Grade-Breech-for-Crosman-2240/282951675818?hash=item41e13befaa:g:MegAAOSwIM9a7CNL

https://www.ebay.com/itm/Gray-Side-Lever-Match-Grade-Breech-for-Crosman-2240/282951680174?hash=item41e13c00ae:g:QQEAAOSwgpha7CQ1

fivestar45 · « **Reply #115 on:** May 10, 2018, 01:05:45 PM »

Guy's $160.00 for a breech that will still be as unstable as a OEM Crosman breech? The only thing that I see interesting is the side lever.

Mudbugmitch · « **Reply #116 on:** May 10, 2018, 01:33:53 PM »

Yep, that's why I went for the BNM. U.S. Made. Although the side lever is interesting, I don't think it would hold up to a hard spring. I saw a thread somewhere where they were holding it shut with a rubber band. WE ARE QUICK THINKERS ! Lol

Mudbugmitch · « **Reply #117 on:** May 10, 2018, 01:45:26 PM »

Still no tracking number from BNM. This is getting old, quick. This should be real simple, Send me a new working breech, Send me a tracking number and a return postage sticky. I will return your defective breech. SIMPLE

Kmaz · « **Reply #118 on:** May 10, 2018, 01:48:37 PM »

Quote from: fivestar45 on May 10, 2018, 01:05:45 PM

Guy's $160.00 for a breech that will still be as unstable as a OEM Crosman breech? The only thing that I see interesting is the side lever.

Crosman repeater breech Unstable?... Huh? Side lever should be better for heavier springs. Will it be? I'll find out. The money we spend on these is all subject to question. People spend $150 on a valve or an aluminum tube. $130 on a repeater breech is money well spent if it performs well.
Kris

Kmaz · « **Reply #119 on:** May 10, 2018, 01:51:09 PM »

Quote from: Mudbugmitch on May 10, 2018, 01:45:26 PM

Still no tracking number from BNM. This is getting old, quick. This should be real simple, Send me a new working breech, Send me a tracking number and a return postage sticky. I will return your defective breech. SIMPLE

The may have to finish it. They might only inventory raw machined product. People chose the color option.
Kris

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BNM Bolt Probe Problems?

Author Topic: BNM Bolt Probe Problems? (Read 22440 times))