Sorry Hatsan but I got to move on

[.]

I just bought my 5th Hatsan, a springer this time..

I have 3 of the same model, so I have spare parts if I need 'em, just hopin' I never do, ha ha..

Even so, I also look at them as guns that are slated for mods and improvements anyway, so I am not worried about getting parts...

I can sure understand why somebody that doesn't wanna tinker would be apprehensive about a poor customer service reputation..

If I were like that, I would certainly stay away from Mrodair, also, lol..

At least Julie has her act together at SPA if'n ya need something badly enough to pay the shipping..

I always gotta wonder when some folks get good customer service while others get bad service, every time, from the same company..

I have a friend that always gets his order wrong at whatever restaurant we eat at, every time, no matter which restaurant we go to. Everybody else will get their food as ordered, and this fella ALWAYS needs to send his back for one reason or other. Has been like this since we were teenagers, lol..

Not saying I know WHY such things always happen to him, but I can say it DOES happen, with alarming regularity, no matter what...

[Yogi]

Jeff,

I feel your pain.  I bought a Hatsan 95 Vortex partially because of your initial good experience with them.  I still think they are one of the best bargains in break barrels.

Wish it weren't so,

Yogi

[Big Rick]

I have had more contact with Crosman than Hatsan, only because I`ve had more issues with those guns. To be fair they were all corrected at no cost to me. I would own more of them if they would just make a decent open sight. That is what pushed me to buy a Hatsan to begin with. Now that I have three of them (counting the Webley) and I have had good luck with them will keep me buying. The Flash will likely be my next purchase, gun wise. As far as break barrels, I just don`t see myself buying any entry level guns in the future.

[packard8]

Sorry to hear of your problems Jeff. I have several Hatsan made guns and overall I am happy with them. I've only had to deal with their customer service a few times and all were good experiences. I don't understand the reluctance to sell parts. Crosman seems to do it without any legal/liability issues. Maybe they should just have customers sign a liability release at the time of ordering.

[redlined_b16a]

Love my Hatsan PCP's

However both guns have the same damaged lands and barrel crowns.
Inside the barrel is tooling marks that ruin the pellets flight.

[SteveP-52]

Sorry to hear of your problems Jeff. I have several Hatsan made guns and overall I am happy with them. I've only had to deal with their customer service a few times and all were good experiences. I don't understand the reluctance to sell parts. Crosman seems to do it without any legal/liability issues. Maybe they should just have customers sign a liability release at the time of ordering.

Exactly this. No one understands the reluctance and Hatsan won't explain it other than "liability issues". My personal lame 2 cents is they won't because they'd rather have you send your rifle in so they can make money repairing things like the failed gas rams or bad triggers.
Which still doesn't make any sense considering they'd still make money and quite a bit if they'd just offer those parts for sale like they do in Europe. I'd happily sign a disclaimer to be able to buy just a gas ram or a trigger instead of buying a whole refurbed rifle for just a couple parts.

[cootertwo]

I had a Hatsan Hercules, had to return it for credit, poorly assembled, loose parts, etc. etc. I also currently have a Bullboss and a Bullmaster. They work, shoot, but the quality is not impressive when compared to the price. My AirForce Texan is a nice piece of equipment, well made, machined and assembled. IF I buy anything else, I'm looking at Brocock, Daystate, maybe FX. They are pricey, but seem to be very well made.

[Privateer]

From posts here and several PMs and txt messages?
I see I'm not the only one getting fed up.
That is a sad statement right there.

[Dan H]

what parts are not available .....

[mentolio]

what parts are not available .....

If you go to their website and check out their parts list, you'll notice it is short. You can then fill out a "service request form" to ask about any part you need, but isn't listed (like stocks). This list of available stuff will be even shorter. Potentially the shortest list of all is stuff they WON'T sell you: barrels, air tubes, triggers, and gas pistons. In my experience (admittedly somewhat limited compared to others), the parts that I most often want to just replace are: barrels, air tubes, triggers, and gas pistons. Instead, Hatty USA just wants you to send anything defective back for assessment/repair. That's ok, if A: I don't WANT to work on my own stuff, and B: the problem I'm returning it for is GLARINGLY OBVIOUS. My latest experience involved a Striker 1000X. First one had a bad air tube (barrel fork issue). The replacement (which they claimed to test) had the WORST barrel I've ever received on a "new" gun, and another bad air tube (dove tail issue). After several attempts at contact, they finally sent me another RMA, and after several weeks agreed to upgrade me to a 95, which was also pre-owned/refurb. I still have the 95, and after rebuilding it am somewhat satisfied. All this drama could have been avoided had they just sent me a decent air tube  and seal (for a total likely cost of $30) for the first gun, but they won't/can't do that. Bah!!!

I apologize for the rant. It's such a shame when it is more fulfilling to relate to others woes regarding a company's policy and procedure than it is to deal with that company...

[redlined_b16a]

I asked them to sell me a replacement barrel.
No answer.
I asked twice.
They only want me to mail them the complete airgun.

[Rattus58]

Are there no aftermarket parts that work on the Hatsan? I hear of special springs, and conversion of spring to gas ram frequently with a Benjamin Gas Ram... and Ellingsworth talks about commercial aftermarket gas rams and springs in his videos.

so... I am somewhat perplexed... at this... 

[REACTOR - NIN]

Hi, I bought a brand new Hatsan 95 qe with vortex ram, about 6 months ago and I am disappointed with the quality of it. Firstly, you need to check and clean the rifle before firing it. When I first received my rifle,  I used a cleaning rod with a small piece of cloth to clean through the barrel, out it comes ...a small piece of scrap metal chip.. was in the barrel. And then the breech seal was chipped too. When I zeroed the rifle with the open sight, I found that I need to adjust the windage to the left almost reached the end. They was the ^honking^ sound too while cocking too. The sound was from the vortex ram.  I search on this GTA website, and found out that it was quite normal and most of the members had the same experience too. I think we were all wrong to think that it was normal. After firing about 1000 pellets for one month duration , the pellet stay in the breech after firing. Thinking that it might be leakage from the breech seal , I flip the seal and try again. Same the pellet still stay in the breech. I can hear the piston trying to push forward to the breech..The sound was ^koo ..koo .koo*. LOL. I took the pellet out and dry fire. I know I am not suppose to dry fire but I cannot de cock it. I know I had to dismantle the rifle (not cock) and check the problem myself. The edges around the cylinder was rough and sharp too. Even I know that it will void the warranty but I have to service it myself. The postage to Hatsanusa and back will be expensive and the custom clearance is also an issue. There is no parts that are available here. I have some springs available,  so I put it in without spring guide and make a back stop from a piece of teak wood, (the shape similar to the base part of the vortex ram) , assembled the trigger block and then the end cap with the safety button. I done  the assembly with a self made compression clamp. Try shooting, it works.. It fire and it is powerful and accurate too. So it is the vortex ram that is causing it, I know I can fill it up by using the fill probe adapter of PCP. But than what is the point of a break barrel rifle that need to refill regularly. LOL. Actually,  I like the look and the material of Hatsan, I was intending to get the mod.135 and Dominator 200w  too.  But after this experience. ...ooh^^  I may try the so call junk brand Gamo . This time only spring power! No more ram, no more headache!  Easy to maintain and lasting.  Cheers!

[REACTOR - NIN]

Jeff... I feel your disappointment of Hatsan too. They should have taken you  seriously and provide professional services for you. I had read your old forum praising and recommending their rifles. What a shame. Try to work it out and be strong.

[StevenG]

A bit off subject ... And a very loose general synopsis 
But it is true based on history of the world that those countries the USA fought along side during conflicts or defeated & became allies with after the fact have been by & large stable in goods and services.
England/France/Germany/Austria/Japan to name a few ....
In recent years POST Regan era where global trade became political have we had many countries enter trade with the USA only to do so for there profit having little to no interest in support after the fact.

The Middle east, some of Asia, Ex USSR etc ... really have and remain on the fringe of stable trade relations & product support of products sent to the USA.

Please ... this is NOT a political statement ... just matter of fact with OP's "Turkish" troubles & frustrations.

Turkey is a NATO member and was an Allied nation when it joined very late in the war. We have had trade relations with Turkey since they were the Ottoman Empire.
Not political, just history.

[uglymike]

I tried 2 Hatsan 95 springers, couldn't do those 6lb triggers. Gave one away, sent one back.

[packard8]

I tried 2 Hatsan 95 springers, couldn't do those 6lb triggers. Gave one away, sent one back.

The trigger is an easy fix with a twenty five cent screw. Not up to Rekord or Diana spec, but certainly in the 2-3 lb range with a clean break.

[redlined_b16a]

Update on my situation.
Have a 4 month old gun that is not accurate.
Discovered a crappy crown job and a dent in a land about 5/16" into the muzzle.
Hatsan wanted me to send the whole gun in for inspection and if found that I cause the damage I will be given a repair cost.

I sent emails asking If I could send just the barrel and sent more pictures.

No response in almost two weeks.
Today Hatsan Emailed me stating to mail the damaged barrel andonce recived they will send me a new one free of charge.
I reminded them tgat I did recrown it and I wanted to make sure they new that.
They replied they will not make me pay for trying to re crown.
They sent me an RMA number.

Im more then Satisified.In this case a picture helped.
The barrel was also bent which I strightened out.

[pault]

I don't know much about PCP's but in terms of break barrells if your unhappy with Hatsan and are not interested in a Crosman just who can you buy from that will give decent service . RWS guns are nice but I have never heard or read a good word about Umarex service. HW's are a great gun but I've seen a lot of negative  comments about AOA . I tried to buy a gun from AOA by phone and was on hold for 13 minutes and then hung up. MY thought was if they jerk me  around when I'm trying to buy something getting service after a sale must be really exciting.

Bottom line seems to be that except for Crosman they all have terrible service.

[packard8]

I recently bought a Dominator 200S on clearance. The advertised FPS is 750 FPS with lead pellets, the one I received is shooting 600. I emailed them with the issue and today I received a prepaid return shipping label. We'll see how they handle the return/repair (I suspect a bad piston seal). So far, I have had good service from them on the few issues I've had. I've also had good service from Benjamin/Crosman and crappy service from Stoeger and Umarex.

I find Hatsans to be a good value for the price. I don't expect to get Bentley quality when I buy a Chevy Cruz. These are mass produced products and I expect a few glitches in a mass market product.  How they take care of the glitches is what is important.