Author Topic: Sorry Hatsan but I got to move on (Read 12431 times))

Privateer · « **on:** January 23, 2018, 08:57:43 PM »

I've put enough money into my guns to build a garage and not just a one car garage.
I've held out hope you would provide the parts needed to maintain my guns with parts as needed.
In the few years I've been into Air Guns, and mostly the Hatsan brand? You have let me down.
I can no longer tolerate your disinterest in me.
The final consumer.
One who has spent hard earned money on your products with nothing shown in return but a near contempt from you.
I WILL be spending thousands in the next few year or so on new Air Guns.
They will NOT be Hatsans.
So I bid you a not so fond Ado.

ColdTexan · « **Reply #1 on:** January 23, 2018, 09:07:28 PM »

There are SEVERAL Manufactures who have a real problem with parts! Gamo wants you to have a FFL to sell you a piston seal!

Like you, I have not been impressed with the "after the sale" Customer SERVICE!

Problem is you can't "show off" your Customer Service or you Quality Control at the "Shot Show"

The Cold Texan

Motorhead · « **Reply #2 on:** January 23, 2018, 09:13:09 PM »

Surprised if more folks don't feel similar

Privateer · « **Reply #3 on:** January 23, 2018, 09:19:12 PM »

Quote from: Motorhead on January 23, 2018, 09:13:09 PM

Surprised if more folks don't feel similar

Well, I think a lot of us held out for false promises.
Now I do like the ones I have right now. I will be selling some of them to step into a real Game.
One where I can get parts or support to do what I want.
Hatsan's are tanks but if you can not repair a tank when needed? It's a pile of junk best left on the battle field.

Motorhead · « **Reply #4 on:** January 23, 2018, 09:38:40 PM »

A bit off subject ... And a very loose general synopsis $:-\$
But it is true based on history of the world that those countries the USA fought along side during conflicts or defeated & became allies with after the fact have been by & large stable in goods and services.
England/France/Germany/Austria/Japan to name a few ....
In recent years POST Regan era where global trade became political have we had many countries enter trade with the USA only to do so for there profit having little to no interest in support after the fact.

The Middle east, some of Asia, Ex USSR etc ... really have and remain on the fringe of stable trade relations & product support of products sent to the USA.

Please ... this is NOT a political statement ... just matter of fact with OP's "Turkish" troubles & frustrations.

anti-squirrel · « **Reply #5 on:** January 23, 2018, 09:40:16 PM »

Hatsan hasn't let me down yet, but I haven't owned any of their PCPs.

SPA has really shined when it comes to customer service. Crosman does too, of course. I cannot speak of RAW since I haven't personally owned one, but others think very highly of them.

But there are many others don't even get the time of day from me, much less my hard-earned money. Subject to change of course

mentolio · « **Reply #6 on:** January 23, 2018, 09:47:03 PM »

Jeff, I feel your pain!

Privateer · « **Reply #7 on:** January 23, 2018, 10:01:44 PM »

Two Jeff's feel the pain. LOL!
All I want is unlimited access to ALL parts with no hassle.
Hatsan for what ever reason refuses that. OK. FINE!
I'll be spending my money else where from now on.

Watch the classifieds for deals.

lefteyeshot · « **Reply #8 on:** January 23, 2018, 11:19:06 PM »

Got a call back from Hatsan USA today. They left a message. Said Higher ups decided they want import Dominator in wood or the stocks
because there would be no market for them here. He said they could hook me up with that vender in Spain to maybe order a stock. Last week Krale e-mailed me back they can order it for me.

JoeV · « **Reply #9 on:** January 23, 2018, 11:25:21 PM »

Hmmmm...maybe some companies look at their products as "throw away" guns when something wears out or breaks.

I own five Hatsan guns (three 95’s, one 125TH and one AT44-10 QE Long), and my interaction with Hatsan USA on a couple of warranty issues left me feeling like I was inconveniencing them by asking to make their product right. Thankfully, PyramydAir stepped up and made it right.

On the flip side, when interacting with Crosman, I couldn’t have been more pleased. I do own 11 of their guns, and have yet to be disappointed with their service.

I’m sure Hatsan USA are taking their marching orders from Izmir, as to how to deal with the end user of their Air fired products. I know something of that culture, as I lived there for 18months back in the 70’s.

I’m know there are cultural difference between the US based companies and the other offshore manufacturers. I seem to recall that there is some issue with cooperation from FX as well. I wonder how Daystate responds to parts requests?

The way I see it, if you like to work on your own guns, modding or just repairing them, then owning guns from dependable suppliers is the better option, rather than being disappointed when needing parts.

JMHO

WesBob · « **Reply #10 on:** January 24, 2018, 12:27:14 AM »

Crosman and Snowpeak have both been great in my experience. Actually snowpeak can't be beat for friendly service and super prices on parts. Only trouble with them is expensive shipping. Still, if you look at the parts prices it more than makes up for it and you get the parts quickly via FedEx. Anyway, sorry to hear of Hatsan's lack of parts support. Looks like they have some nice guns at shot show coming out.

SteveP-52 · « **Reply #11 on:** January 24, 2018, 09:04:35 AM »

Considering how many I own and all the frustrations seen from other members, I don't blame Jeff or anyone else one bit. Hatsan posted to this forum something like a year ago and said replacement gas rams were coming, something every Hatsan owner has been wanting...and still are as Hatsan never came through.

Same with triggers or even parts of triggers. There is, according to them, some still undefined liability on their part for selling you one or parts. They've never said what that liability is, but there is one...lol.

I'm one of the rare ones that's never had issues with their product and the 3 or maybe 4 times I dealt with Customer Service, things went very well. On the flip side and like others have mentioned, I've read enough threads from members saying Hatsan made them feel like they were just being a total inconvienence by asking anything to do with their rifle.
Love the product, but Hatsan is going to start losing more and more customers if they don't find a way to step up their Customer Service and parts availability.

**end of lame 2 cents**

wheelie · « **Reply #12 on:** January 24, 2018, 09:18:06 AM »

I will only buy from across the pond guns and accessories unless they have a Canadian factory producing them. I like my Hatsan and plan on another one.

Rat Sniper (AKA: PaulT58) · « **Reply #13 on:** January 24, 2018, 09:24:24 AM »

I own 4 Hatsans, none of them are all that impressive. The stock on the Torpedo 100X is drop dead gorgeous, but it pretty much stops there. It's heavy, big, loud, and not all that accurate or powerful. I have never tried to deal directly with Hatsan, primarily because I just don't shoot the Hatsans any more, so there is no need for parts. That, and the negative reviews on their customer service I see here.

I have dealt with both SPA directly and Crosman for parts when things failed. I just recently received a new (free) valve stem from Crosman for my Mrod. This was after completely disassembling the rifle and sending them a picture of the damaged valve. What other company would do that? Most would have voided the warranty because I disassembled it myself instead of sending it back or to an authorized Crosman repair facility. That is what I consider exceptional customer service!

Similar situation with SPA when the bolt handle broke on my Varmint, an e-mail to Julie and a complete bolt assembly was sent to me for free! Some of these other Air Gun Companies should be taking note!

WesBob · « **Reply #14 on:** January 24, 2018, 09:34:37 AM »

Yep! Totally hey Paul, that's the kind of customer service that keeps a guy coming back for more guns 🙂

Rat Sniper (AKA: PaulT58) · « **Reply #15 on:** January 24, 2018, 09:41:36 AM »

Quote from: WesBob on January 24, 2018, 09:34:37 AM

Yep! Totally hey Paul, that's the kind of customer service that keeps a guy coming back for more guns 🙂

Yep, as you can see, my arsenal contains more Crosman/Benjamin products than any other! I'm afraid that trend will continue...

Wayne52 · « **Reply #16 on:** January 24, 2018, 10:00:49 AM »

I never realized that Hatsans were so hard to get parts from, well that ain't no good at all. Ya gotta do what ya gotta do Jeff! Anti-squirrel is right about being able to get parts from SPA and Crosman. SPA will not ship barrels though because of their laws about barrels, by the sounds of it they consider airguns the same as firearms from what I've read but they'll ship you an entire gun less the barrel in parts, also people that have ordered parts from them have said that basically the parts that they did get needed minor smithing but even when I did a little smithing on firearms back in the 70s and 80's as a hobby pretty much any part that you ordered for a gun need some minor smithing. Crosman will ship you any part you want for any gun that's in production plus a lot of parts for guns no longer made.

Mr. Panther · « **Reply #17 on:** January 24, 2018, 10:57:19 AM »

It is why I only buy cheap refurbs from Hatsan as a couple of the Hatsans that are in my collection are there for experimenting on and for parts guns.

19Sheridan57 · « **Reply #18 on:** January 24, 2018, 11:43:09 AM »

I only have experience with just a couple of Hatsans. One needed repairs while under warranty & they did the job well & quickly.

blackdiesel · « **Reply #19 on:** January 24, 2018, 12:25:45 PM »

I have never had any problems getting replacement parts and I have ordered several parts over the years.

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Sorry Hatsan but I got to move on

Author Topic: Sorry Hatsan but I got to move on (Read 12431 times))