GAMO Customer Service

[longislandhunter]

I bought my .22 Urban 8 years ago and within a very short time the air pressure gauge stopped working.  I tried several things to get it to work but none succeeded.  The rifle shot so well, still does to this day, that I just disregarded the gauge since I only use the rifle for hunting and just made sure I topped off the tank whenever I went hunting. 

Well, the other day was replacing some O rings on a couple of PCP's that had developed  some slow air leakage over the years and I decided to contact GAMO to see if I could order a new pressure gauge.  I told them the rifle was 8 years old and I'd be more than happy to pay for a new gauge.  They replied to my email the very next day informing me that they were sending me out a replacement air gauge at no cost and I should have it within a few days. 

The gauge arrived this morning, I just finished installing it and it works like a charm. 

I was really impressed with their customer service response to my request as I know GAMO has always been notorious for not wanting to send parts to people. 

Anyway, just thought I'd mention my very positive interaction with GAMO..

Jeff

[Nee Zee]

Good to know Jeff, glad to hear it. I've had similar exemplary service from the Diana USA reps.

On the other hand there's Umarex, who have always found a way to NOT help at all. 

[HOSPassassin]

I think maybe the new relationship with Daisy has something to do with it. Daisy has always had A+ customer service and now both companies share the same phone number that leads to the same nice ladies in Arkansas.

[avator]

Was is just the gauge or did they send the whole assembly?

[longislandhunter]

Just the gauge

Jeff

[avator]

Just the gauge

Jeff

Thanks.