Earlier this week, I ordered Huma regulators for my 22 caliber Gladius and spare air cylinder from Trenier Outdoors. A glitchless, on-line transaction, smooth and quick. Confirmation email followed with a shipping one within an hour. Then (you know how it is) I checked the tracking number 3 or 4 times a day being constantly reminded that shipping is not magic. It takes time for your stuff to get to you. Anyway, the package arrived on yesterday (Friday). When I ripped it open, I found 25 caliber regulators in there.
I called the company and was disappointed to get voice mail. I left my particulars thinking "Hatsan" the minute or so that I was on the phone. It was around 1330hrs out here on the Left Coast on a Friday, nearly quitting time in Wisconsin. I really didn't expect to hear from anyone until next week.
BUT to my surprise, Jeff called me back within 5 minutes. He was pleasant and apologetic. He said he would get the correct ones in the mail on Saturday along with a shipping tag. Within 45 minutes, I received an order confirmation.
I got great customer service which is becoming a rarity these days. So a shoutout to Jeff at Trenier Outdoors! The next time I'm in the market for a new gun, I know where to look.