ATN Xsight gen1 no service



Author Topic: ATN Xsight gen1 no service  (Read 218 times))

Offline Tonycalves

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ATN Xsight gen1 no service
« on: August 22, 2018, 04:14:16 PM »
I bought a Xsight gen 1 about a year ago. The buttons on top became finicky. So I called ATN and was told they don't service or sell parts to fix it. That's some real BS.  Now I have a paper weight.  I'm really disappointed in the company for dropping parts and services for the products. Was thinking of getting a Thor, but now I'm not.
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Offline bandg

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Re: ATN Xsight gen1 no service
« Reply #1 on: September 04, 2018, 06:07:48 PM »
Doesn't sound like good practices at all.   I had considered buying from them but read where several people were having issues with the newest generation device software.  Don't think I'll consider purchasing from them unless I hear better from them.  Hope you can get it resolved. 
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Offline cootertwo

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Re: ATN Xsight gen1 no service
« Reply #2 on: September 05, 2018, 12:44:33 PM »
I bought an ATN X-sight ll, a few years ago. It had/has a few problems, mainly a battery eater. Then ATN came out with the new 4K Pro model. TONS of problems. Mainly firmware. And support is, well, if you can't say something good........
http://atnowners.com/board/38/support-suggestions
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Offline Arcturus

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Re: ATN Xsight gen1 no service
« Reply #3 on: November 05, 2018, 05:57:45 AM »
Any proper board-level electronics repair outfit will be able to replace those buttons. They're like 30c each, labour might be a bit but it'll cost less than some overpriced sight.
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Offline Wayne52

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Re: ATN Xsight gen1 no service
« Reply #4 on: November 05, 2018, 06:50:34 AM »
I've always liked the idea of a scope cam but the price of the ATN's always held me back and seeing these results I'm glad I didn't get one.
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