More DAR bad luck

[kingrude1]

Just wow, charging a customer for parts because "we want to save them for our warranty work"? Isn't that what we all are doing here? New rifles where some didn't work correctly out the box if at all or soon had issues not long after coming out the box.

[TheSaint]

Yeah, really nice customer service. Here's the catch-22. The second you crack open the rifle its out of warranty. In order to get warranty service you've got to get permission from Aim Sports, who never return emails or phone calls. If you do manage, you have to fight with them to get them to pay shipping. Then, you've got a very good chance of getting a rifle back that still doesn't work, or a new rifle with the same problems. SG has basically washed its hands of the issue. All they do is tell you to contact Rich Neighbor at Aim Sport. Good luck with that. And Ryan is a flat out Corporate Toady/conman in my opinion.

If somehow you do get permission to work on your own gun, forget about getting parts support. Unless you're willing to pay for it, in which case they're the easiest people on the planet to deal with.

It's too bad. This rifle really does have tremendous potential. But making it live up to that potential is gonna be a total DIY thing.

[Rat Sniper (AKA: PaulT58)]

I’m going to give Ryan a call tomorrow and talk to him about the poppet and valve spring.  If I can get a hold of him I’ll see what he has to say. Worse case, the poppet, shaft and spring can’t be that much, even with shipping. I just really want this rifle to work as it should because it really is a nice little rifle for the money.  If SG continues to get complaints about Customer Service and Warranty repairs, I really can’t see them continuing to carry the Dynamic line for very long. I just hope they carry it long enough for me to get a couple spare magazines!

[Rat Sniper (AKA: PaulT58)]

I’m going to give Ryan a call tomorrow and talk to him about the poppet and valve spring.  If I can get a hold of him I’ll see what he has to say. Worse case, the poppet, shaft and spring can’t be that much, even with shipping. I just really want this rifle to work as it should because it really is a nice little rifle for the money.  If SG continues to get complaints about Customer Service and Warranty repairs, I really can’t see them continuing to carry the Dynamic line for very long. I just hope they carry it long enough for me to get a couple spare magazines!

UPDATE:  I received a reply to my e-mail to Ryan.  He is shipping me the parts I need as part of my Warranty Claim.  He also apologized for the delay as he is getting hit hard due to these QC issues.  He did say that a warranty claim needs to be established before they can fix the issues.  It sounded like he's getting a lot of requests for parts based on posts to this Forum.  If you haven't done so, be sure to request warranty coverage for any problems you may be having.

I will say I am happy and satisfied with the service I have received from Ryan and Aim sports.  Hopefully, the factory is making adjustments and these issues will be resolved going forward.  I really want to get a .25 also, but I'll wait a while till I know these things have been addressed.

[Wayne52]

I had the 177 out again this morning shooting JSB Monsters and man does it like em, I got a red squirrel today with it again.

[kingrude1]

I’m going to give Ryan a call tomorrow and talk to him about the poppet and valve spring.  If I can get a hold of him I’ll see what he has to say. Worse case, the poppet, shaft and spring can’t be that much, even with shipping. I just really want this rifle to work as it should because it really is a nice little rifle for the money.  If SG continues to get complaints about Customer Service and Warranty repairs, I really can’t see them continuing to carry the Dynamic line for very long. I just hope they carry it long enough for me to get a couple spare magazines!

UPDATE:  I received a reply to my e-mail to Ryan.  He is shipping me the parts I need as part of my Warranty Claim.  He also apologized for the delay as he is getting hit hard due to these QC issues.  He did say that a warranty claim needs to be established before they can fix the issues.  It sounded like he's getting a lot of requests for parts based on posts to this Forum.  If you haven't done so, be sure to request warranty coverage for any problems you may be having.

I will say I am happy and satisfied with the service I have received from Ryan and Aim sports.  Hopefully, the factory is making adjustments and these issues will be resolved going forward.  I really want to get a .25 also, but I'll wait a while till I know these things have been addressed.

Good news Paul. I believe I have mine narrowed down to bad poppet, so far nothing from Ryan today. Guess he alternate between responding to emails, probably just not enough time to respond to all the complaints he is getting.

[BigMike1]

So I received an email from Ryan today after we talked Wen about replacing the orings with the 90d.. (Hello Mike, after some deliberation over the weekend we have decided it would be best to put your rifle through the standard warranty process. This will allow us to inspect your issue in person and ensure that you get a functioning rifle. Could we have the address the rifle will be shipping from?)      Il be surprised  if they warranty it after i disassembled it to put the orings on the regulator.  If they dont Its my fault .. I think its great that Ryan & Aim sport is trying to make everyone happy with their rifles!
Mike

[deerflyguy]

I won't be revealing the source of the information that I am about to reveal, but..............

- As I have heard, there were 400 guns in the first batch to hit the market.
- Of those 400 guns, more than 300 have been sold and are in service.
- Of those 300+ guns, less than 10 buyers have reported having chronic problems.

So, it would seem that, while some guns do have aggravating issues, the numbers of those guns are within reasonable numbers for problems associated with first issue guns?
Of course, if you happen to be one of those owners, it's a given that you would be quite put out over the situation.

Those whom have had dealings with customer service seem to have, for the most part, been treated courteously and fairly by AimSport CS, although perhaps not so much by SportsmansGuide CS.

My personal opinion is that SG should honor a return policy for guns that did not arrive in working order, or which failed quickly after arrival. It owes that courtesy to its customers. SG should then take up that issue with AimSport!

AimSport, does have the obligation to provide warranty repairs to all guns.

Guns that have been tinkered with, without first seeking the advanced permission of AimSport, void all warranties, and the guys who have done so should already know this.

[kingrude1]

I find this hard to believe. When you talk to Ryan he says he is swamped under dealing with issues, don't believe 10 guns would do this.

[chazinAZ]

I have been following this gate since day one and I would like to think the next batch of DAR Dynamic air rifles will have the details improved/resolved.
One thing I have not seen; maybe I missed it.  Can these airguns be decocked?  How many of the problems might be caused by dry firing them?
I did see the post saying NEVER DRY FIRE AN AIRGUN.   I did not see any replies denying that they had done so?
Will  SG offer free returns of airguns that have not been tinkered with in the 30 day window like the other suppliers offer?
I am surprised that Wayne  aka  Gertrude is having terrific results with power and accuracy.  Luck of the draw?
These airguns seem to be the best bargain out there if they fix the leaking poppet issues.
Why are there no reviews at SG yet?

[Gertrude]

I have been following this gate since day one and I would like to think the next batch of DAR Dynamic air rifles will have the details improved/resolved.
One thing I have not seen; maybe I missed it.  Can these airguns be decocked?  How many of the problems might be caused by dry firing them?
I did see the post saying NEVER DRY FIRE AN AIRGUN.   I did not see any replies denying that they had done so?
Will  SG offer free returns of airguns that have not been tinkered with in the 30 day window like the other suppliers offer?
I am surprised that Wayne  aka  Gertrude is having terrific results with power and accuracy.  Luck of the draw?
These airguns seem to be the best bargain out there if they fix the leaking poppet issues.
Why are there no reviews at SG yet?

Just for clarity,  Wayne is "Wayne52", and not the same as myself (Gertrude).
 Yes, I have been having some impressive results from this rifle, and although I have seen some of the QC issues that others have described, I feel they are minor design flaws by the MANUFACTURER that can be easily and cost effectively corrected. I also feel that Aim Sports HAS demonstrated good customer service and reasonable response times. I feel that Aim Sports is so.ewhat "caught in the middle", with this first batch of rifles, and they are doing the best they can with the very limited supply of parts they CURRENTLY have on hand. I do think it will get better.
Aim Sports is not solely a air gun distributor. They.are new to the world of Airguns, and certainly did not anticipate the issues that a few of these guns have experienced.
I feel the DAR guns have a LOT of potential, and show promise of being a VERY GOOD VALUE,for a VERY REASONABLE price point, once a few bugs gets worked out.
I have reached out to Aim Sports to offer my help in accomplishing that goal. I am actively working with the one gun I currently have to identify problem areas for quality improvement suggestions to them. My group of shooting friends have ordered 4 more.of these guns that we should be receiving this week. My buddies will undoubtedly be looming to me to make any changes or improvents needed on those rifles as well.
I realize that a handful of other customers have been very frustrated with the rifles, and have been quite vocal about it. I do believe that some of the problem issues were misdiagnosed and attempts to correct the problems they were seeing were not effective. That is unfortunate, and really should not be a black eye on the gun OR Aim Sports.
I do hope that Aim Sports takes my offer of help into consideration.
My biggest fear is that they could decide it is not worth it to continue supplying these airguns.
That would be a real shame.
Again, I DO FEEL these guns have a lot of potential. They just need to have a few minor issues corrected. Once that happens, I feel they could certainly secure a solid place in the Airgun market.
Just my thoughts.

[TheSaint]

Deerflyguy,

Anonymous Sources. You sound like you work in Politics/MSM.

Names, or it didn't happen.

Ron. So you're looking for a "side gig" with Aim Sports?

You didn't get a &^^&-O-la gun, and go thru a tidal wave of &$@$ trying to get your problem solved. Thanks for the oh so helpful input to those of us whom do have issues with this product.

Do you always have to be RIGHT, or are you just that way on the interwebs?

[Rat Sniper (AKA: PaulT58)]

I have been following this gate since day one and I would like to think the next batch of DAR Dynamic air rifles will have the details improved/resolved.
One thing I have not seen; maybe I missed it.  Can these airguns be decocked?  How many of the problems might be caused by dry firing them?
I did see the post saying NEVER DRY FIRE AN AIRGUN.   I did not see any replies denying that they had done so?
Will  SG offer free returns of airguns that have not been tinkered with in the 30 day window like the other suppliers offer?
I am surprised that Wayne  aka  Gertrude is having terrific results with power and accuracy.  Luck of the draw?
These airguns seem to be the best bargain out there if they fix the leaking poppet issues.
Why are there no reviews at SG yet?

Charles, I'll try to address some of your questions below...

Can these airguns be decocked?  Yes, pull the trigger while holding the cocking lever to the rear and then let it ride forward until closed.

Will SG offer free returns of airguns that have not been tinkered with in the 30 day window like the other suppliers offer?  While I did not try to return mine since Aim Sports is taking care of me, but I do have the box next to my order that I can click for a return.  Will it work?  At this point I don't know.

Why are there no reviews at SG yet?  There are actually 2 reviews under the .22 Model, a 5 star rating and a 1 star rating.  I have personally submitted 2 different reviews for the .177 Model, yet neither has appeared yet.  I gave it  3 star rating just because of the QC issues with the o-rings and poppet.  But other than that gave it good rating.

[Missed-Em]

Deerflyguy,

Anonymous Sources. You sound like you work in Politics/MSM.

Names, or it didn't happen.

Ron. So you're looking for a "side gig" with Aim Sports?

You didn't get a &^^&-O-la gun, and go thru a tidal wave of &$@$ trying to get your problem solved. Thanks for the oh so helpful input to those of us whom do have issues with this product.

Wow Mike, having a bad day?

Wow Mike, having a bad day?

Do you always have to be RIGHT, or are you just that way on the interwebs?

[Rat Sniper (AKA: PaulT58)]

Ron, you make some excellent points!  Aim Sports has been pretty responsive to my needs and I should have the parts I need to fix mine by the end of the week. 

As I see it there were 3 distinct issues with mine. 

1.  Cheap o-rings.  The set that came in it blew a chunk out of one of the regulator o-rings.  The spares provided with the air rifle didn't last either.  I tried some #117 Dura 70 o-rings, but they didn't hold air.  I think this is pretty well fixed with the Dura 90 o-rings

2.  The valve, part 1...  My poppet is misaligned and the valve spring may have been part of the problem.  Other reported having a cone shaped spring that helped keep the poppet centered.  My spring was just a regular spring and it slides to one side which may have caused the poppet to become misaligned.  Ryan is sending me a new poppet and a cone shaped spring, so that should completely fix the slow leak I still have.

3.  The valve, part 2...  Both the retainer disk that hold the spring against the poppet and the brass sleeve the poppet shaft sits in were very loose.  I believe that this also contributed to the air leak because once tightened, the leak slowed even further.  If the retainer disk had stayed tight, the spring may not have shifted off center and caused my poppet to become misaligned. 

To summarize, I feel that those still having problems can probably get a fully functional air rifle by just replacing the regulator o-rings with #117 Dura 90 o-rings and ensuring the retainer disk and brass sleeves are tightened.  I did put a drop of blue locktite on the threads of each to preclude future loosening.

[Gertrude]

Deerflyguy,

Anonymous Sources. You sound like you work in Politics/MSM.

Names, or it didn't happen.

Ron. So you're looking for a "side gig" with Aim Sports?

You didn't get a &^^&-O-la gun, and go thru a tidal wave of &$@$ trying to get your problem solved. Thanks for the oh so helpful input to those of us whom do have issues with this product.

Do you always have to be RIGHT, or are you just that way on the interwebs?

This is completely uncalled for and serves no benefit to the issues, the members, nor this discussion.

[kingrude1]

Guys with working guns sitting around trying to convince guys with problem guns how great these guns and customer service is, will illicit an angry response. Basically trying to say there's nothing to see here.

Some guy saying that only 10 out of 300 sold has been a problem at the same time that Ryan at Aim Sports openly tells he is swamped with problems.

These guns have issues and anyone denying this either has their head in sand or a built in agenda that makes them pro Aim Sports.

I have never bought a gun from anywhere that I have had for this long and not been able to shoot it.

[TheSaint]

Kingrude1.

Amen.

[ezman604]

Discussion is healthy...as long as you keep it that!!!
Seems there are some problem guns in this batch. Let's work together to discuss and hopefully help the issue, not cloud it with personal attacks of different opinions and results.
I will take this opportunity to remind EVERYONE that all posts on this forum WILL remain respectful. And I will advise folks to take a refresher look at the forum rules.

https://www.gatewaytoairguns.org/GTA/index.php?topic=919.0

Pay very particular attention to Rule #1. And it's rule #1 for a reason.
Also refresh yourself with rules 2 & 13. This post will serve as a public warning. Any further violation of these rules by anyone involved in this thread will be dealt with accordingly.
So, with that said, let's keep the helpful discussion going while keeping the unnecessary junk OUT!!!

[Wayne52]

The biggest gripe that I have about my DAR's is the 25 was so badly corroded from salt air I'm sure, I still haven't been able to get the lever pin out of it but I might have some luck trying a torx on it after a long soaking of penetrating oil.  Right now I've got the scope back on it cause I plan on trying out some H&N's and other cast pellet sortings. Both of mine flat out had to have new o rings in them though cause what was in them didn't work.  The odd part of it is the serial number on the .177 is 6 whereas the .25 is 74.  The only scenario I can think of is the .25 box must have been exposed to the elements more because the .177 is immaculate compared to it.