Wow Mike!!I had a major piston issue with my 56 and the first thing Umarex asked was what weight pellets I was shooting. They said light weight pellets can do that. Did you ask the owner which pellets he was using??In the past year I have heard of around 5 piston failures with RWS.
Mike,I had a piston problem with my Air Hawk. The crimps "loosened" and weren't holding the piston center shaft tightly. Umarex wanted me to send the entire rifle back to them. The rep actually started asking me if I had taken the rifle apart (obviously I had) and started mentioning things that would void the warranty, like taking the gun apart. Turns out the rifle was just over a year old so I decided not to send it back to Umarex. If it wasn't a covered repair they wanted something like $80 for a new piston and shipping back to me. for a $100 rifle? Didn't seem worth it so I ended up fixing it myself. Drilled a well hole at each crimp and had a welder drop in a bead. Sorry for the long response to your question, no, they would not send me a replacement piston. Do however call Umarex. Your picture is worth a thousand words. That and the purchase receipt may get you a new piston in the mail.
I just took a look @ Airgun Station that has parts for the RWS line and the piston for the D34 has the same indents on it. I'm not sure, but I seem to recall those on my .22 when I tuned it. It looks like some of the models have this and others don't. I have no idea why.
Mike, I didn't have to send the rifle in. I sent a GTA link explaining the problem. They sent a piston for free, but it was marked $56 on the receipt.I'll PM you the address of the guy I dealt with. He was a gentleman.
Best customer service by far!!