Hatsan died?

[beef97]

Hello everyone!  I've had a 85 vortex for a couple of months now and have loved shooting it.  I went to shoot it over the weekend and when I went to cock it, there was no resistance when cocking.  The gun made a faint shooting sound and I could actually hear the piston moving slowly inside the gun.  Did the gas piston go bad or do these things leak?  Thanks in advance for the suggestions!

[LAalex]

Yep!  Sounds like the ram is bad.  Contact Hatsan Dan @ Hatsanusa.

Scotty

[JR]

When I was flipping a coin between a spring and Vortex I talked to Rick from gun web to get his .02 and he said ya they have had a issue here and there but over all way better than the Crosman Trail line has had. Took a chance and got a 125 sniper Vortex. I would say contact Hatsan USA it should still be covered. If I run into issues down the line I'll just get a spring and put in mine, I'm still not convinced a "ram" is a up grade but I figured I'd try it. I know Rick said they might can be rebuilt, however you would have to destroy it to get it a part to fix it, just doesn't sound good

[beef97]

Thanks for the suggestions!  I filled out the contact form at hatsanusa and i'm waiting to hear back.  Hopefully they'll just replace the bad part and give me the same gun back.  I don't want to have to start over again with the break in process! 

[Eddie B]

Had a seal go bad on my spring powered Sniper after 900 pellets.  The AR was sent to Hatsan and received a new one a week later.

[beef97]

I've called twice a day since Monday and filled out the online warranty form and can't get anyone to contact me back!  How did you get in touch with them?

[beef97]

Got it!  His email went to my spam and I didn't notice it.  Super friendly guy and they are going to replace the vortex piston with a new one.  Thanks everyone!

[Freth]

I have had really good experience with the people at HatsanUSA.  If you have documentation of your purchase within less than a year, they will fix it or replace parts ... provided it is "stock" (which means you haven't been tinkering in the guts).  If you've had the air rifle for more than a year, lost your documentation, or done "do-it-yourself" mods ... then they will do it for an "hourly" price (which includes deburring, replacing seals, replacing broken things) -- and it will shoot wonderfully!!

[beef97]

I got it back a few days ago.  I'm guessing they replaced the gas piston because there was no documentation stating what had been done.  Shoots great again so no complaints!