IME, no return calls from AGD even if requested (3 different orders). I found email works the best with AGD.
About the only people that I talk on the phone with in regards to airguns is Crosman, they're excellent on the phone. I've ordered quite a bit of stuff from PA but never a need to talk on the phone, I've never ordered from Airgun Depot however I've heard they're one in the same as Pyramid Air.
Hey RAJOD, if you have order numbers for the orders in question forward then to me in a PM and I can get them over to our CS team. As for phone orders and call backs our CS team is swamped on a daily bases with calls, we are working on improving our phone system and training increased reps but at the moment the best times to get through are early, around 9 am EST, our reps are available till 5 PM EST, however they do see increased call volume later in the day so getting through can be a challenge later in the day. We appreciate the feedback and we are working on getting solutions in place to reduce call wait times and eliminate the need for leaving messages.
Quote from: Wayne52 on March 27, 2017, 06:00:33 AMAbout the only people that I talk on the phone with in regards to airguns is Crosman, they're excellent on the phone. I've ordered quite a bit of stuff from PA but never a need to talk on the phone, I've never ordered from Airgun Depot however I've heard they're one in the same as Pyramid Air.They are one In the same. PA is in my backyard, so to speak, so I've learned to get on the phone precisely at 9:00am ET when they turn on the phones. Same with calling AGD at their local,calling hours. That almost guarantees speaking with a human being. ADVISE FOR THE SHORT TEMPERED! It will do you no good to display any anger towards the customer service reps for lack of service via the phones or email. They do the very best they possibly can, and are extremely knowledgeable and helpful. They will make recommendations you may not have thought of, and it's with YOUR best interest in mind. THEY KNOW THEIR STUFF! These two companies are always striving to deliver service that you will not find in other places that do not specialize in air gun sales and service. They are very picky about who they put on the phones, to insure you get the best service possible, and due to the extreme volume of calls the receive daily, it may take time to get back to you. This is my experience from buying many guns, parts and ammo from them. They are among the best at what they do. If you somehow think that you're somehow better than everyone else that calls in, you'll find that everyone is treated equally regardless if they're buying one tin of pellets or a hugely expensive gun. Be nice to them and it will be returned to you. JMHO, YMMV. Just for the record, I get nothing for defending these companies, aside from the ability to order from PA today, and pickup my order at their facility tomorrow, This saves my the anxiety of waiting for the FedEx delivery dude to show up with my orders. 😆😆
Quote from: Airgun Depot / Daily on March 27, 2017, 05:34:03 PMHey RAJOD, if you have order numbers for the orders in question forward then to me in a PM and I can get them over to our CS team. As for phone orders and call backs our CS team is swamped on a daily bases with calls, we are working on improving our phone system and training increased reps but at the moment the best times to get through are early, around 9 am EST, our reps are available till 5 PM EST, however they do see increased call volume later in the day so getting through can be a challenge later in the day. We appreciate the feedback and we are working on getting solutions in place to reduce call wait times and eliminate the need for leaving messages.Its not me, I have no personal issues with AGD, just passing along what a few buddies had noted. I told them I would post for them. They are new to PCP, not on the forums etc. Newbies to air guns. They are gunpowder real hunters and think they were stupid till they shot my Daystate and Brocock, they even liked clip eating Walther Lever. So now they want to test the air gun waters.I did my Walther return via email not phone, no issues. Now my friends are the type that would rather call. I am just the middle man passing along information to companies so they can improve if they wish. I told them to use email next time, they said "Why do they have a phone then" They asked me why they did not call back I said I have no idea, maybe its a pattern I'll ask on the forum. So I personally do not have any issues but two potential buyers do. One had a pre order question on the Gauntlet he wants. I think its due in may but he wanted to know if that meant june july as it seems to be a fast seller. I don't think he has ordered it from anyone yet.
Quote from: RAJOD on March 27, 2017, 08:34:42 PMQuote from: Airgun Depot / Daily on March 27, 2017, 05:34:03 PMHey RAJOD, if you have order numbers for the orders in question forward then to me in a PM and I can get them over to our CS team. As for phone orders and call backs our CS team is swamped on a daily bases with calls, we are working on improving our phone system and training increased reps but at the moment the best times to get through are early, around 9 am EST, our reps are available till 5 PM EST, however they do see increased call volume later in the day so getting through can be a challenge later in the day. We appreciate the feedback and we are working on getting solutions in place to reduce call wait times and eliminate the need for leaving messages.Its not me, I have no personal issues with AGD, just passing along what a few buddies had noted. I told them I would post for them. They are new to PCP, not on the forums etc. Newbies to air guns. They are gunpowder real hunters and think they were stupid till they shot my Daystate and Brocock, they even liked clip eating Walther Lever. So now they want to test the air gun waters.I did my Walther return via email not phone, no issues. Now my friends are the type that would rather call. I am just the middle man passing along information to companies so they can improve if they wish. I told them to use email next time, they said "Why do they have a phone then" They asked me why they did not call back I said I have no idea, maybe its a pattern I'll ask on the forum. So I personally do not have any issues but two potential buyers do. One had a pre order question on the Gauntlet he wants. I think its due in may but he wanted to know if that meant june july as it seems to be a fast seller. I don't think he has ordered it from anyone yet. Yes, Gauntlets are scheduled for May, but we are actually hoping to have them sooner. Pre orders have been strong on them but as far as we know they are still on scheduled
Its like my grandma always use to say when we had our small family business. The customer is always right. You wanna know why, cause they have the money. I am one of those weirdo's that always wants to talk on the phone to a real person, and if they want my money they will pick up the phone. There is no need to defend the companies, if they want the business they will figure out how to pick up the phone. Now that said I have emailed and called the air gun depot and they have talked with me and returned an email. I had no problems with them at all. I would tell them to call in the mornings, I always try to call companies in the mornings, to me that's when employees are fresh and ready to start the day. Afternoon people are tired from a long day and ready to go home.