product misrepresentation and rudeness

[bryan123]

This is an account of my interaction with a well known vendor.  I won't mention their name but from what I've learned, it will be pretty obvious.  Or send me a PM and I'll tell you.  The mods said I could tell my story as long as I stuck to the facts.

Earlier this year I decided to expand from just rifles into pistols.  I was thinking about getting a P17 when a friend told me that a vendor was selling an "as new in box 100%" pre-owned Daisy 717 from the collection of DT Fletcher for $200, so I ordered it.  When the pistol arrived, we found that the rear sight assembly was defective and nonfunctional (I guess Fletcher saw it as a collector's item and didn't shoot it). 

I sent an email to the vendor followed up with a phone call to give them an opportunity to make things right, since the pistol was misrepresented as "as new in box 100%".  The first person I talked to was rude as all get-out, and told me that pre owned guns are not under warranty and that I would have to either send it to Daisy for repair or to a local gunsmith.  I then asked to talk to a supervisor.  This guy was nicer and more professional and said that if I sent the pistol back my account would be credited for the amount of the sale (I later found out he had another buyer lined up).

Over the next few hours I learned that I could buy a replacement rear sight from JG Airguns (I wound up buying 2...2 is one and 1 is none lol) and that I could buy an adapter from BHphotovideo dot com that would allow me to use the pistol with a red dot.  So I kept the pistol and I am enjoying it. I sent an email to the vendor telling them that I would be keeping it.  In fact, I came in second place in the GTA 10m pistol match #10, with a score of 89/100.

A few weeks later I got a phone call from the second nicer guy I spoke to asking why I did not send the pistol back; he never took it down from the website (still listed as "as new in box 100%") and had another buyer who wanted the pistol.  I told him to check his emails so he would see that I informed them I would be keeping the pistol. 

I'll be avoiding this vendor in the future.  Product misrepresentation is bad enough, but the rudeness of the first person to whom I spoke clinches it for me.

[Motorhead]

[Madd Hatter]

How rude!!🥺

[Motorhead]

Its a Desert joke .... Thinking your missing the hint.

[Insanity]

I see what you did there.

[Chris USA]

No defense for misrepresentation,... but it would be real tuff to know 100% about every item on an expert level with something like an estate sale.

Rudeness to the customer is not acceptable. Good or bad customer reviews are only a few key/mouse clicks away.

[darkcharisma]

Is that how bearded dragons in the deserts do?

[bryan123]

Its a Desert joke .... Thinking your missing the hint.

I'm missing the hint too.  Explanation for a relative newbie please?  Thank you

[Motorhead]

Horned lizards live in Arizona ..... 

[darkcharisma]

i got the hint, now we wait for confirmation.

so is the horned lizard stillin Arizona or has it migrated?

[Motorhead]

i got the hint, now we wait for confirmation.

so is the horned lizard stillin Arizona or has it migrated?

It was vague and shallow attempt at stating an obvious .. no clue if in Arizona or Texas for that matter

[darkcharisma]

checking their inventory, its obvious and apparent. but to be speculative...there are two types of people generally.
1. the type that always state the obvious (preowned-is as is) and stands by the rules set out
2. the type that pleases and takes care of the problem.

type 2 is obviously in management because they can do it. type 1...heck no. so as long as type one knows his wrong doing. i would focus on type 2 and let not anything bother, if you had let type 2 take care of ya. it would have been a positive but sour.

glad everything is working out for ya!

[Madd Hatter]

Its a Desert joke .... Thinking your missing the hint.

No, I know what it means. 😁

[bryan123]

Horned lizards live in Arizona ..... 

okay, got it!  Yes you are correct!!!  Thanks!

[bryan123]

glad everything is working out for ya!

Thanks!  So everyone knows who the vendor is, correct?

Do they monitor the gates here?

[Insanity]

Not that I am aware of but us MODs do.