Steve,
Guy has a very complex and expensive machine that's broke down - gotta be fixed pronto, so calls a repairman.
Repairman walks around machine a few times then gives it a good swift kick and it starts working. Hands Guy a bill for $50. Guy says you can't charge me $50 for that - I want an itemized bill!
Repairman hands it back, $1 kicking machine, $49 knowing WHERE to kick machine.
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NICE way to go about resolving the issue Steve, creative, classy, just plain nice ;D
Welcome to the GTA, glad to have you aboard!!!