GTA
All Springer/NP/PCP Air Gun Discussion General => PCP/CO2/HPA Air Gun Gates "The Darkside" => Topic started by: bradyman1 on May 20, 2012, 11:03:43 PM
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BETTER PICS ON POST 7. These are gouges in the metal. The pics are rough but you get the idea. Has anybody else had this happen?
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1014.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1011.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1015.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1010.jpg)
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contact sun optics and attach those pictures, they should send you a new pump if its still in warranty.. you said its new so id think something like that would be a replacement pump
if you got it from pyramydair.com, maybe try giving them a call and sending them the pictures. if they offer to replace it for you ask if they would be willing to take the cost of a new benji pump off the price of the hill mk 3 pump and you pay the difference. its a long shot but if they go for it shelling out the extra cash if you can would be well worth it in the long run.
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I got it from airgundepot. I am going to contact sun optics tomorrow.
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contact and ask airgun depo tomorrow about replacing it and putting the cost of a new towards a hill mk3 if you can swing it. the repair kits for the hills are sold at pa, their easy to find and are deff well worth the upgrade.. if airgun depo says no then contact sun optics ir if agd offer to just send you another benji up.. choice is urs
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Thats weird how it got torn up so soon,.. Or even shipped loking like crappola. I have a benji pump, its a PITA man, i have to tear it down and replace seals every few months. If i could go back and do it again, id probably just buy the hill pump. The benji pump "works" but thats about all i can say good about it. Tearing it down gets old pretty quick. It will keep you strong and keep you shooting but i cant say its very reliable.
+1 on the pushing for a hill pump like the other guys say.
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my pump is getting a ruff spot on near the top of the up stroke, feel slike a 1/4 - 1/2 inch area of very slight metal on metal. im going to need to figure out what to do soon, i dont see buy maybe 2 3000psi fill guns in my distant future. the rest will be based off the disco platform so that means low fill pressure with a 2500 psi fill max on the power hogs.
im pretty decent at wet sanding and polishing stuff so one day so when i go to do a rebuild i might try and smooth some stuff out and polish a little here and there.
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How many "fills" on that pump?
My Benji pump has 6-7 fills (180 cc 0-3000 psi) or about 800 strokes on ot, I'd consider it still new - 2 months old anyhow. It's still working well and is quite smooth. Yours shouldn't look like that it is a lemon for sure. BTW, before I put any air through mine I added an in line air dryer, I see yours doesn't have one.... Sun Optics does offer a kit and the Hill Pump also has a dryer kit. Every hand pump should be fitted with an air dryer and keep it replenished. If you don't want to buy the "kit", you can get air dryers for air tools cheap at Home Depot, etc... and with a few 1/4"-1/8" NPT brass adapters you will be pumping dry air in short order.
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I received the pump on March 22nd so mine is almost 2 months old. I have contactd Sun optics and we will see what they have to say. I have about 25 fills on it. Here are better pics. All of the marks on the pump tube are gouges.
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12103.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12106.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12110.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12112.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12109.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12107.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/5-12-12to5-20-12106.jpg)
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Refund! That's just narsty, looks like a processing deficiency during manufacture to me.
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A plating failure for sure. Are they chromed or Nickeled ?
Tom
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That's a QC issue. Should have never made it out of the plant. Coating failure is what I say also.
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Sun optics told me I can send it in and they will rebuild it free. I asked for a shipping ticket, we will see if they will offer to pay for it.
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Sun optics told me I can send it in and they will rebuild it free. I asked for a shipping ticket, we will see if they will offer to pay for it.
I hope they pay for the shipping. That thing looks horrible. I've had my Benji Pump for about 8 to 9 months and I use it all the time and it has a little marking on the main tube, but nothing like what has happened to yours. I hope they make it right for you.
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Sun optics told me a couple days ago that they were going to send the shipping ticket. I have not got it yet but I will keep you guys up to date.
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That looks terrible! Looks like they forgot to lube it!! I had an airforce pump that was bought used which is the same thing for over a year and only had to rebuild it once. It did work well while I had it. Sun Optics was more than willing to work with me on getting a rebuild kit out to me, Free! Meanwhile, I bought a Axsor pump, and it was much worse than the airforce pump. It only lasted a week before it became stuck on the down stroke and refused to go down. After that mess and returning the Axsor, I bought a Hill pump from midway usa for $230 and has been going strong for over a year. They are very well made and has never let me down. The only con I can see is the price of a rebuild kit. I have never taken it apart so it is probably time to replace the internal dry pack and clean out any dirt.
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It is on its way back to sun optics. They sent me a shipping label and I mailed it yesterday.
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Well I got my pump back today. Sun optics got it out quick. They received it Friday and shipped it back on Monday. Here are some pics of the REBUILT pump.
(http://i288.photobucket.com/albums/ll180/bradyman1/BenjaminHandPump6-6-12001.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/BenjaminHandPump6-6-12002.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/BenjaminHandPump6-6-12004.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/BenjaminHandPump6-6-12012.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/BenjaminHandPump6-6-12003.jpg)
I think I will contact them tomorrow. >:( >:( >:(
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Definitely contact them! It looks like the only thing they did was maybe use some steel wool on it and that is being generous. That's a crock of poo doo if they try to pass that off as being "Rebuilt". At least they could have given you a new Main Tube when the "Rebuilt" it. What a joke. I hope they understand why you are not satisfied with the rebuilt pump.
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They told me thee resealed it, lubed it, and buffed the tube. I don't think I am being unreasonable, thr pump is MAYBE 2 months old with probably less than 50 fills. I would say closer to 30 or 40.
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Wow, that thing is going to chew through seals. It is a defective unit and should be replaced.
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I got my pump from sun optics, I had it for a little over a year and had it apart at least three times. It doesn't look as bad as this one but man if I used this daily I would probably have to rebuild it weekly. I will use some rubbing compound on the main tube and see if that helps.
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Nah, thats unacceptable IMO . Mine has way over 50 fills with one over haul and still looks and pumps like new. This is disappointing sorry there being this way.
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They told me thee resealed it, lubed it, and buffed the tube. I don't think I am being unreasonable, thr pump is MAYBE 2 months old with probably less than 50 fills. I would say closer to 30 or 40.
That is totally unacceptable... outer tube should have been replaced NQA.
I'm now embarrassed to say I have one of those Benjamin pumps. Although mine is not pitted and it does still work (it now has about 12 fills x 300 pump strokes each), I will buy a seal kit and re-seal it myself when needed.
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They told me thee resealed it, lubed it, and buffed the tube. I don't think I am being unreasonable, thr pump is MAYBE 2 months old with probably less than 50 fills. I would say closer to 30 or 40.
Probably should have called Crosman first as it has there name on it. Probably would have gotten more traction with them.
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That is just not right! whatever it is they made that out of which looks like to me it is build up of a material for maybe hardness! but what ever it is??? It is flaking off! send it back for a replacement! problem with that is, if they are still making them the same way it will do it again!
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Definitely call Crosman and, or send Crosman the pictures. They need to make that right for you.
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I think there is something in the outer tube galling the shiny rod that is damaged. I don't think it is flaking. It looks like something has gouged the metal out of it. I still am having good contact with sun optics. I am going to see what they offer. If they offer no good solution I will call Crosman. I thought they were sending their customers to sun optics though??
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I would tell them I'm going to report them to bbb and will no longer suggest sun optics to future buyers looking for a hand pump.
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I think I may contact Crosman. Does anyone have Kim's email address?
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Below is the email string I have had with Sun Optics since I have got my repaired pump back. Duane is the engineer, Melissa is the customer service agent. I feel that she is trying and that she is kind of stuck in the middle. Am I being unreasonable? Am I failing to see how the metal flaking could have happened? From what I am reading they are offering to send me a center tube for me to install. The newest email is at the top, you kind of have to read it from the bottom up to get the email string in chronological order. The email has only been modified to remove last names, phone numbers, and email addresses. All the rest is copy and pasted.
Duane,
I still fail to see how a basically new pump could have this happen. I received this pump around May 22nd or 23rd. I have filled my discovery I would estimate less than 50 times. Every time I have used the pump I have found an oily ring (the factory lubrication) around the base of the tube in question so I suspect that under lubrication is not an issue.
In reference to the gritty feeling at the top of the pump stroke and it's related corrosion, I just received the pump back from the repair department and I noticed this. I unpacked it and operated the pump by hand, I have not even remounted the handle or the foot plate yet. This was done straight out of the box from repair without it connected to a gun. The rod in question was buffed so I don't see how any corrosion could have been left in place if it were even there to begin with. My suspicions are some sort of burr or metal chunk floating around inside the pump causing the issue.
I understand how moisture could cause pitting, I understand how under-lubrication could cause pitting or wear marks of some sort. I fail to see how under-lubrication or moisture could cause the issues I am having especially since the moving metal parts are more or less protected from each other by O rings and the pump is virtually new.
At this point I am concerned that even if the tube in question is replaced that there has been additional damage inside the pump or that the new tube will be damaged as well.
Jason
----- Original Message -----
From: Melissa
To: Jason
Sent: Friday, June 08, 2012 10:31 AM
Subject: Re: Benjamin High Pressure Hand Pump
Jason,
Please see our engineers response below. Maybe a new tube will fix you up....if this will work I will find one for ya today out of our parts here in the shop.
Kindest Regards,
Melissa
From: Duane
To: Melissa
Sent: Thursday, June 7, 2012 3:21 PM
Subject: Re: Benjamin High Pressure Hand Pump
Part 14 is a tube not a rod. the pits and chips are caused by moisture. There is no metal part of any kind that slides on the tube just an O ring. The tube is nickel plated to prevent rust but moisture over even a short time can cause pitting and flaking. discoloration is caused by brass being in close proximity. Feeling gritty at the top of the stroke is where the moisture collects the worse and corrosion builds up. I have never seen where this has caused a pump failure. I think we probably can find him a better tube but he will have to keep lubed and clean once in a while or it will happen again.
ds
From: Melissa
To: Duane
Sent: Thu, June 7, 2012 3:03:54 PM
Subject: Fw: Benjamin High Pressure Hand Pump
Please see Jasons response below. What do you want to do?
Kindest Regards,
Melissa
----- Forwarded Message -----
From: Jason
To: Melissa
Sent: Thursday, June 7, 2012 2:03 PM
Subject: Re: Benjamin High Pressure Hand Pump
Melissa,
Item # 14 is the item with the pieces of metal missing. I do not know what is causing the galling of that part though. I suspect that it may be item 13 but that is just a guess. Item 13 appears to be brass and I wouldn't think it would harm steel but I am not sure. I can not tell from the pics but it appears that items # 24, 25,26, and 27 also ride along shaft 14. It may be one of them that has caused the damage. I really don't know. I have never had one of these pumps apart. Did Mike mention if he saw any items inside the pump that was causing the damage? It sounds a bit gritty at the top of the stroke. I really have no idea, I would just hate to have that rod replaced and then it to get damaged again.
Thank you
Jason
----- Original Message -----
From: Melissa
To: Jason
Sent: Thursday, June 07, 2012 12:47 PM
Subject: Re: Benjamin High Pressure Hand Pump
Jason I think we can do that for you. I have attached three pics of our handpump. Please give me the actual item # so we are sure we are on the same page and I will see if we have some in stock for ya.
Kindest Regards,
Melissa
From: Jason
To: Melissa
Sent: Thursday, June 7, 2012 10:58 AM
Subject: Re: Benjamin High Pressure Hand Pump
Melissa,
I appreciate your quick response. I am really not trying to be difficult however I feel that there must be something defective in the pump. The pump is basically new and the center rod has multiple missing chips of metal. I have seen images of several of these pumps and I have never seen this before. I don't think there is any way I could have caused this damage by using the pump. I don't know if the missing metal will hamper the performance or longevity of the pump but it will definitely effect it's resale value if I decided to sell it. In my opinion the only way to rectify this is to install a new center rod and determine and fix what ever caused the metal chips to occur.
Thank You
Jason
----- Original Message -----
From: Melissa
To: Jason
Sent: Thursday, June 07, 2012 8:46 AM
Subject: Re: Benjamin High Pressure Hand Pump
Hello again,
Jason I am not quite sure what I can do to help you out. What would you like to see happen and I will let you know if we are able to.
Kindest Regards,
Melissa
Melissa,
Thank you for the quick turn around. However the pump doesn't look much better than when I sent it in. There are still multiple deep gouges in the center rod. The pump also feels gritty at the top of the pump stroke. I don't see how the pump as is can be reliable and I know I couldn't resell it if I wanted too. I have attached pics for your review.
Jason
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I would suggest take the new outer rod from them. It's easy to replace and he's right about the pitting on top of the rod moisture will collect there. Did on mine,. just cleaned it put silicone grease on . Just have sun optics replace parts that are defective . Truthfully your gonna need to learn how to disassemble and overhaul it at some point :D
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Thanks for the advice Tom. My only issue is that I just got the pump back from repair. If there was corrosion on the tube causing the gritty feeling I would have thought that would have been taken care of when the tube was buffed.
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he tube is nickel plated to prevent rust but moisture over even a short time can cause pitting and flaking. discoloration is caused by brass being in close proximity.
Jason, you are no being unreasonable. The original nickel job was not prepped properly or the nickel solution was used past its usefulness.
I send a lot of parts out for nickel and have seen all type failures. If one of my vendors had shipped that to me I would be shocked and speechless. No amount of buffing is going to stop the degradation of that tube. The base metal is going to continue to react and corrode under the nickel. This is not a moisture issue. Moisture may leave stain marks but will not corrode the nickel to that extent.
They should just completely replace the pump. They already had the opportunity to replace the tube and didn't.
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I'm on tom's side, sun optics should have sent you a brand new pump and this type of customer service is uncalled for. You bought and paid for a brand new pump, if something is brand new or even under warranty and has a issue right of the box. It should be replaced. I would not give up and I would make it clear I want a brand new replacement pump. You could have bought a used pump for 125 is what benji pumps go for used
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Mike, you wanna by mine for $125.00?? :) I contacted Crosman, we will see what they have to say.
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I've already got a benji pump and a rebuild oring kit awaiting the rebuild when its needed.
If I buy another pump it will be a hill
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he tube is nickel plated to prevent rust but moisture over even a short time can cause pitting and flaking. discoloration is caused by brass being in close proximity.
Jason, you are no being unreasonable. The original nickel job was not prepped properly or the nickel solution was used past its usefulness.
I send a lot of parts out for nickel and have seen all type failures. If one of my vendors had shipped that to me I would be shocked and speechless. No amount of buffing is going to stop the degradation of that tube. The base metal is going to continue to react and corrode under the nickel. This is not a moisture issue. Moisture may leave stain marks but will not corrode the nickel to that extent.
They should just completely replace the pump. They already had the opportunity to replace the tube and didn't.
Exactly, this isn't a "moisture" issue it is a bad plating (ie manufacturing) issue.
At this point if they are offering to replace the tube I would tell them they had that chance when it was sent in. Now send me a new pump and a return mailing slip pre paid. When you get the new pump, put the old one in the box and return.
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I sent the email above earlier today. About 4:30 tonight I got an email drop UPS telling me i have a package on the way from sun optics. The description is pump tube. I guess they are shipping me a tube. I don't know, I have not got a response since I sent that email. I am hoping crosman will come through for me.
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well i guess worset case aslong as this new tube is in the proper condition it should be then rebuilding it ur self isnt such a bad thing if you have to rebuild it..
take the time and go to autozone and get a mixed pack of the wet or dry sand paper ranging from 1000 - 2500 grit. so when you take hte pump apart and see something metal that needs to get smoothed out a little you can wet sand it, clean it dry the water off it and then polish it up..
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This morning I received an email from Kim at Crosman. It is the standard email they send out saying:
Thank you for contacting Crosman Corporation! We are sorry to hear you are
having a problem with one of our products.
Please send to:
Crosman Corporation
Attn: Warranty
7629 Routes 5 & 20
Bloomfield, NY 14469
Please include a brief description of the problem along with your Name, Address and Telephone Number.
Thank you for giving us the opportunity to resolve the situation!
I hate to be without the pump for a few weeks but I think I may just spend the money on postage and send it back to Crosman. I will probably be better off in the long run.
WHAT A PAIN IN THE ASK!!
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I mailed it back to Crosman. It cost me $13 and some change but Crosman said they they would send me a new one.
$13.00 and about 3 weeks and I'll have my pump back. :(
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Ya it is but in the long run this way is better. Plus you still have the new tube coming in so wrap that up in bubble wrap and put it in a nice dry place incase some day u need a new tube.
Plus dude id rather have gone a week or 2 with out my pump in the very beginning when I got my disco vs go 2 weeks with out it now at this current point in time
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I for my replacement tube from Sun Optics today. I hope the pics show the defects. I was sent a used tube that has pitting. Not nearly as bad as mine, but used just the same.
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1134.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1128.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1127.jpg)
(http://i288.photobucket.com/albums/ll180/bradyman1/IMAG1133.jpg)
What is wrong with people? All I wanted was a descent pump...
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Since crosman is going to replace ur pump find out who you spoke to and get their email address and send them pictures of the first tube and the so called "new tube" sent to you as a replacement.
Sun optics is contracted by crosman to build and supply the pumps, I high doubt crosman will be happy with sun optics clearly sending you a replacement tube that is defective in the exact same way as the tube on the pump..
*(&^ tell crosman ur sending the tube sun optics sent you with the pump back to them so they can see with their own eyes.
I will be honest dude ur the first person I've seen with type of issue and I am not at all pleased with sun optics. I mean how hard is it for the person you spoke to over there to walk into the warehouse and pull a tube, open the package and make sure its in top notch condition.
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Since crosman is going to replace ur pump find out who you spoke to and get their email address and send them pictures of the first tube and the so called "new tube" sent to you as a replacement.
Sun optics is contracted by crosman to build and supply the pumps, I high doubt crosman will be happy with sun optics clearly sending you a replacement tube that is defective in the exact same way as the tube on the pump..
*(&^ tell crosman ur sending the tube sun optics sent you with the pump back to them so they can see with their own eyes.
I will be honest dude ur the first person I've seen with type of issue and I am not at all pleased with sun optics. I mean how hard is it for the person you spoke to over there to walk into the warehouse and pull a tube, open the package and make sure its in top notch condition.
But giving him a new tube would cost them money. That is why they give out the free seal kits so they dont have to waste money doing it for you like they should if it is under warranty.
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To be fair when I contacted Sun Optics I told them my pump felt gritty at the end of the stroke and they told me to clean the tube and rebuild it and they shipped me a free replacement oring kit. I cleaned the tube and lubed it with silicone oil (like Sun Optics suggested) while I was waiting for my oring kit and that is when I found the horrible pitting. Sun Optics then paid to have me ship the pump to them, they "repaired" it free and shipped it back free. They shipped this tube to me free. Not once did they ask to see my reciept or give me any trouble.
Positives:
- Great communications from customer service
- Sent free oring rebuild kit
- Paid all shipping on pump return and replacement tube
- Didn't give me a bunch of static about when and how pump was purchased
Negatives:
- Repair was not satisfactory, simple buffing and oring replacement instead of the tube replacement that was needed
- Their engineer seems to be very difficult to work with, I didn't even get a response from him
- Replacement tube was used and pitted
So overall if Sun Optics would have replaced the tube and fixed what ever caused the scarring when they originally had it I would have given them an A+ but the repairs and replacement tube was substandard and I ended up having to send it to Crosman to get a new pump. I probably should have contacted Crosman first but I was hoping to go straight to the source and get it taken care of. I will have been without my pump for approximately a month when all is said and done. Sun Optics needs to revamp their repair process. Sun Optics started off strong but fell flat in the end. However I still must say the lady that I was dealing with was very nice and I think she did all she could for me. It appears to me that it was the engineer and the higher ups in the company who made the poor decisions. No matter, I will soon have a new pump and Sun Optics will have another chance to fix this one after Crosman sends it back to them.
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Can't friggin believe they sent you a warranty replacement part that they expect YOU to replace,and it looks like that! Where did they get that tube from a previous warranty rebuild? sheeeesh
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If I had to make a guess based on your experience, I would say that Sun knew you needed a new tube from the get go, but most likely did not have one in stock and for some reason could not admit to that fact.
I will say that your calm demeanor is to be commended. After all its, just a pump ;)
Tom
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My pump looks just the same!!! I called sun optics and...yeah. After reading this post I think they are in denial about this issue. I guess I may have to contact crossman. Im really not looking forward to being without my disco for a few weeks. :'(
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If you can swing it here is an idea
Contact crosman, get the process started for a brand new pump. Then buy ur self a hill pump from pa using a 10% off code. When you get the new pump verify its in new in box condition and sell it to recoop $150 of the $ spent on a hill pump. With 150 for the benji pump plus the 10% off. You could get the best hand pump there is for id close to 50% off when all is said and done.
There are a lot of guys on the gta who want to hipac their 2240's or ccs carbines who would jump on a brand new hand pump for 150 shipped.
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(http://i6.photobucket.com/albums/y243/Rescue35/IMAG0708.jpg)
(http://i6.photobucket.com/albums/y243/Rescue35/IMAG0710.jpg)
This is corrosion due to moisture. The OP had a plating failure.
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which would mean that the entire batch of tubes that the op's was in is a bad batch
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Probably, the only catch would be if that one tube wasn't cleaned properly.
Stuff like this happens in manufacturing. Crosman is willing to step up and make it right which is not surprising given there business model.
My pump pictured above is still going strong even with the corrosion pictured. As I stated it is NOT the same issue as the OP had. If I had the plating flaking off (especially after just a month or two of use) I would be calling the "man" too. I just wanted to differentiate between the issue Sun Optics assumed and what was actually happening.
Next time I have it down for a rebuild I will chuck it up in the lathe and give it a good polishing.
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I agree on the bad batch theory, my gun was purchased on 4-26-12. I think a hill pump will be in my near future. It would do just fine with the .25 Condor that is on my wish list. Problem is I'll be broke for the next 3 months till I finish nursing school. :-[
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a hill is worth the wait if you plan on sticking with hand pumping, but for the price of it and maybe a little more but less then an extra hunred you could prolly find a decent little tank setup. but for me id like to have a hand pump around just incase i run out of air on a sunday or something.. but i still need to buy a stupid tank setup
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Yep Rescue35 that looks different than what mine did. I called Crosman yesterday and they told me my NEW pump would be shipping today or tomorrow. No half assed fixes, just a new pump. I should have went to them first. Their turn around time is not quite as quick as sun optics but it will be right. That's worth the wait.
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Well, Im happy to hear there sending you a new pump. Did you register your rifle's warranty? I didnt and that has me worried, but I do have the confirmation email for my order from walmart. I hope that is sufficient. If crossman is as nice to me, I think I may just sell my extra eotech 517 to fund a hill pump.
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No, I didn't register my gun. Crosman has the best warranty in the business!
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Glad to hear that they are sending ya a new one. I sent my pump to SunOptics almost two weeks ago for them to repair it. I hope to have it back soon even though I found it very odd that it cost me 25 dollars and 15 dollars in shipping for them to replace and or fix a pump that is only about 8 months old.... Sure hope they can get it working again if not I may also be contacting Crossman.
Bryan
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Well just an update. I recieved my pump today from Sun optics and glad to see that it is in working condition again. But..... on the start of pumping up my disco .22 for a second time I happened to notice that the psi gauge on the pump is no longer working. Not sure what to do now??? I sent it for a tune up and seal repair kit and got it back working but the gauge no longer works. I hope that they can make it right.
Bryan
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Well, since the gauge stopped working AFTER you sent it to them I would send them a message saying that they broke your pressure gauge.
IMO if you want them to fix it they should send you a prepaid label and they should pay to ship it back to you. Since they were the ones to break it. If they balk at that just email Crosman and tell them about the problem.