GTA
Airguns by Make and Model => Hatsan Airguns => Topic started by: John7951 on October 22, 2022, 12:24:47 PM
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Has anyone living in Illinois (shipping address) gotten any kind of response from Hatsan USA in the last - I don't know - YEAR? I've been trying for weeks (month) to get a new vortex type 1(b?) air ram with forks on the end..
I filled out their customer service form - no response. I tried to order some seals - my shipping address is not accepted. It seems to be the state of Illinois that's blocking it. I've emailed and called. No response to anything.
I don't see anything on the website that says they don't sell or ship to Illinois.
Anyone with a similar experience?
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Failing to get a new air ram. Can anyone recommend a better gun? I'm not interested in putting ANY more money into my Hatsan 95 .177 QE SAS. I'm not really interested in converting to a springer. I would go up in quality & cost presuming I can get more reliability, parts availability, and service - and less frustration.
I now have a PCP air pump and fill probe - might as well go PCP multi-shot . . . or give up on air rifles. Anyone want to buy a Hatsan 95 for parts? Anyone want to buy a Hill Air Venturi MK5 practically brand new?
Please pardon the rant - kind of joking - kind of NOT!!!
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There are places in Europe that offer replacement gas rams.
Otherwise order a HW 95!
-Y
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Could be that shipping to Chicago area is verbotten.
I know that there is no gun shipping to Washington D.C.
-Y
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Mr. John,
I replaced the Vortex III gas ram in a Hatsan Edge with one from Crosman.
I had to machine 1 component to adapt, but it was no big deal.
Have you disassembled your rifle yet?
I would be interested in seeing pics of the ram setup to see if it is similar.
Hatsan also makes a Mod. 95 springer, so yours may be able to be fitted with a spring setup..
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Has anyone living in Illinois (shipping address) gotten any kind of response from Hatsan USA in the last - I don't know - YEAR? I've been trying for weeks (month) to get a new vortex type 1(b?) air ram with forks on the end..
I filled out their customer service form - no response. I tried to order some seals - my shipping address is not accepted. It seems to be the state of Illinois that's blocking it. I've emailed and called. No response to anything.
I don't see anything on the website that says they don't sell or ship to Illinois.
Anyone with a similar experience?
--
Failing to get a new air ram. Can anyone recommend a better gun? I'm not interested in putting ANY more money into my Hatsan 95 .177 QE SAS. I'm not really interested in converting to a springer. I would go up in quality & cost presuming I can get more reliability, parts availability, and service - and less frustration.
I now have a PCP air pump and fill probe - might as well go PCP multi-shot . . . or give up on air rifles. Anyone want to buy a Hatsan 95 for parts? Anyone want to buy a Hill Air Venturi MK5 practically brand new?
Please pardon the rant - kind of joking - kind of NOT!!!
I've had responses to parts inquires usually in about 5-10 business days (pre-covid). Just sent another request 10/22/2022. Will advise if/when I get a response. This is NYS not Illinois. Pretty restrictive here on firearms and some airguns but I've not had any issues prior to this year getting anything airgun related shipped from Hatsan USA to my home.
I'm a fan of the Hatsan Mod95. All the coil spring models I have shoot very nicely after some low cost DIY tuning work. One Vortex QE version I have has started leaking down between shooting sessions. I've replaced the bleed screw o-ring in the hope that it was the leak but I won't really know for a few weeks. Since my coil spring models all shoot just as nice as the Vortex version I plan to convert it to a coil spring if that Vortex is still leaky.
The Mod95 Vortex to coil spring conversion requires a spring, spring guide (I make my own), and a new rear tube plug. That plug is just a little too complex for the tools in my shop to fabricate from scratch so I am trying to order one (the recent parts request).
I don't have any high dollar high quality springers so can't recommend any. There are many folks here who do have them and can provide suggestions based on their hands-on experience.
I do have a few entry level PCP rifles and they all can stack pellets so much easier than any springer I own. Yet I still shoot my springers much more often than my PCPs.
If you really want to cut your losses on your Mod95 177 I'd be interested in acquiring it but my offer would likely be too low. I usually buy Hatsan refurbs on free shipping weekends so ANY Mod95 over $125 shipped is not for me. If serious, post a WTS in the Classified Gate and see if you can get reasonable offers.
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Unfortunately you'll have to wait until you meet the minimum requirements to post in the classifieds so you still have time to decide to go that route.
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Thanks All,
I finally got a response from HatsanUSA.com. I took SteveP-52's suggestion to use the general inquiries form to ask for support. They sent me an invoice for the air ram after just a few hours. I've paid that and will let you know if/when I get it. I did not get any email communication about anything - especially why I cannot complete an order for just a parts shipment to Illinois. BTW there are other discussions on the web about this and how vendors will not ship anything to Illinois because of Chicago and Cook County restrictions. I don't live there!
I'm again dismayed that none of the reviews about Hatsan mention this poor level of customer support. I would rate them a zero and would never buy another Hatsan (ok maybe a parts gun). YMMV.
Regards,
John
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YAY !!!
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I live 300 miles south of Chicago - 30 miles to Kentucky - They will not ship to my rural Illinois address.
May be due to Illinois law of classifying some airguns as firearms.
.177 is not a firearm no matter feet per second. ( law is less than .180 )
Greater than .180 AND feet per second less than 700 is not a firearm ( Greater than 700 is a firearm and requires a FOID card )
This is also why PA will sell and ship a .177 Avenger to me but not a .22 ( or any Airgun .22 or larger )
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Thanks All,
I finally got a response from HatsanUSA.com. I took SteveP-52's suggestion to use the general inquiries form to ask for support. They sent me an invoice for the air ram after just a few hours. I've paid that and will let you know if/when I get it. I did not get any email communication about anything - especially why I cannot complete an order for just a parts shipment to Illinois. BTW there are other discussions on the web about this and how vendors will not ship anything to Illinois because of Chicago and Cook County restrictions. I don't live there!
I'm again dismayed that none of the reviews about Hatsan mention this poor level of customer support. I would rate them a zero and would never buy another Hatsan (ok maybe a parts gun). YMMV.
Regards,
John
What are you talking about??
This web-site if full of the difficulties in dealing with Hatsan USA!
-Y
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Yogi, I was referring to commercial website reviews. When i was looking to buy, I had not looked at this web site and did not think to search on vendor reviews for support and parts availability (vs gun reviews). I was/am a newbie to air rifles. John
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Yogi, I was referring to commercial website reviews. When i was looking to buy, I had not looked at this web site and did not think to search on vendor reviews for support and parts availability (vs gun reviews). I was/am a newbie to air rifles. John
Well hopefully you realise the value that the GTA brings ;D
-Y
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Has anyone living in Illinois (shipping address) gotten any kind of response from Hatsan USA in the last - I don't know - YEAR? I've been trying for weeks (month) to get a new vortex type 1(b?) air ram with forks on the end..
I filled out their customer service form - no response. I tried to order some seals - my shipping address is not accepted. It seems to be the state of Illinois that's blocking it. I've emailed and called. No response to anything.
I don't see anything on the website that says they don't sell or ship to Illinois.
Anyone with a similar experience?
--
Failing to get a new air ram. Can anyone recommend a better gun? I'm not interested in putting ANY more money into my Hatsan 95 .177 QE SAS. I'm not really interested in converting to a springer. I would go up in quality & cost presuming I can get more reliability, parts availability, and service - and less frustration.
I now have a PCP air pump and fill probe - might as well go PCP multi-shot . . . or give up on air rifles. Anyone want to buy a Hatsan 95 for parts? Anyone want to buy a Hill Air Venturi MK5 practically brand new?
Please pardon the rant - kind of joking - kind of NOT!!!
I have a model #25 with a type 6 piston/ram I resealed it.It comes apart just unscrew the cap/guide and install new o rings
-
I've had responses to parts inquires usually in about 5-10 business days (pre-covid). Just sent another request 10/22/2022. Will advise if/when I get a response. This is NYS not Illinois. Pretty restrictive here on firearms and some airguns but I've not had any issues prior to this year getting anything airgun related shipped from Hatsan USA to my home.
I'm a fan of the Hatsan Mod95. All the coil spring models I have shoot very nicely after some low cost DIY tuning work. One Vortex QE version I have has started leaking down between shooting sessions. I've replaced the bleed screw o-ring in the hope that it was the leak but I won't really know for a few weeks. Since my coil spring models all shoot just as nice as the Vortex version I plan to convert it to a coil spring if that Vortex is still leaky.
The Mod95 Vortex to coil spring conversion requires a spring, spring guide (I make my own), and a new rear tube plug. That plug is just a little too complex for the tools in my shop to fabricate from scratch so I am trying to order one (the recent parts request).
I don't have any high dollar high quality springers so can't recommend any. There are many folks here who do have them and can provide suggestions based on their hands-on experience.
I do have a few entry level PCP rifles and they all can stack pellets so much easier than any springer I own. Yet I still shoot my springers much more often than my PCPs.
If you really want to cut your losses on your Mod95 177 I'd be interested in acquiring it but my offer would likely be too low. I usually buy Hatsan refurbs on free shipping weekends so ANY Mod95 over $125 shipped is not for me. If serious, post a WTS in the Classified Gate and see if you can get reasonable offers.
On Nov 4, ~10 business days from my form submission, I received a response/quote from Hatsan regarding the parts I wanted to purchase. This time frame is exactly what I expected. They had 3 of the 4 parts in stock so I authorized payment and shipping for those 3 parts. Waiting on confirmation of shipment or maybe just the parts to show up.
The USA import location does appear to be a small(ish) facility so I'm not really surprised at the glacial responses I've received from form submission. I suspect they (like other businesses hit by the pandemic) have limited staffing and resources so I don't expect fast responses. I have had (pre-pandemic) good response from them regarding warranty work. While the HatsanUSA website does need better maintenance (IMO) I am very satisfied with all my Hatsan air rifles.
FWIW mine were all purchased used, as factory refurbs, or on closeout deep discount sales. I expected to be opening up all of them for my own tuning/repair work which I assumed would void any Warranty coverage. The few exceptions shot perfect right out of the box or were damaged from shipping. Hatsan sent me replacement parts for the shipping damaged ones very quickly. Of course I did the repair work.
I think I have stated this before, but will repeat here... If you want perfection right out of the box and do NOT want (or are unable) to perform repairs on your air rifles, a Hatsan air rifle should not be your first choice.
That being said, I am a big fan of Hatsan air rifles. If you are able/willing to work on your own air rifles I think Hatsans can be the best bang-for-your-buck out there.