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Support Equipment For PCP/HPA/CO2 and springers ,rams => All Air Gun Accessories Gate => Topic started by: Fly on January 27, 2022, 02:24:32 PM

Title: Tuxing Compressors Warranty does not exist
Post by: Fly on January 27, 2022, 02:24:32 PM
I got my new Tuxing Model TXESO31Last Friday. My what a mistake I made. My old Vevor compressor needs over hall & parts are hard to find. Tuxing parts are easy to find
so I thought I will try theres. Opened the box which was packed very well in foam & everything was there but a fitting for the water trap. No big deal I took one from my ole
compressor. Got it set up in my home. It was cold out side & did not want to heat my shop just to check the compressor. Put oil in @ hooked water up. turned it on with the air valve open it started for a moment then tripped the breaker. Been there with my other when it was new & not broken in yet. Tryed again same thing. It was getting late so
I went to bed. next morning took it out to my shop. Hooked it up again same thing but saw sparks & smoke. Not good so I pulled cover. This time the 18 amp breaker on the
unit tripped. I got my led very bright work light & found the wires routed in back of the motor were touching the motor windings. & could see the cover ing over the two wires were burnt. I unplugged the wires cut the zip tie holding them & to check to see if they were burned into. No but the motor windings were. No fixing that? So I try contacting Tuxing
service about warranty over & over. Nothing from them. I posted a compliant on there web question site & got a pop up we will contact you soon.Then noticed the complaint was
removed. I have no idea how many times I have e-mailed them. Still nothing from them. This thing is no falt of mind. I worked in Research & development For 25 years before retirement. I know stuff happens, heck we made electronic blood testing machines & even with all the testing to make them right we still had a few recalls. I told them in my first
e-mail. But you do not treat customers like this. We in the US are a free market system & you can't survive here acting like that. Maybe in China be not here. Have any here had
warranty problem & had to deal with YH compressors? If so how did they treat you? Just wondering. 

                                                        Any way I would have let this go & never said a word here if they would have done the right thing. I even said I would be glad to send pictures. Oh well We are all in this hobby together & need to know who we are dealing with when we buy something. 

                                                                                          I wll keep you guys posted if anything changes.  Fly
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 27, 2022, 04:21:24 PM
Man, i haye to hear that deal.  I tought like you on there stuff .

Now one thing i got to ask or i missed it.

Is it 220 hooked up as / on 110 outlet ?   I seen thete sold both ways? Im no electricity guru for sure and burned up a thing or 2 ..lol
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Roadworthy on January 27, 2022, 04:30:26 PM
If you paid with a credit card you can try stopping payment from going through or ask your provider to refund the charges.  They can put pressure on the vendor who will want his money.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 27, 2022, 05:00:45 PM
I should of asked if you bought it from there " official" amazon store or overseas/ china store?

I would figure if amazon youd get some kind of protection?
Title: Re: Tuxing Compressors Warranty does not exist
Post by: avator on January 27, 2022, 05:09:04 PM
Man, i haye to hear that deal.  I tought like you on there stuff .

Now one thing i got to ask or i missed it.

Is it 220 hooked up as / on 110 outlet ?   I seen thete sold both ways? Im no electricity guru for sure and burned up a thing or 2 ..lol
That's actually a good question Deeco. Is this compressor one of the 220/110/12 volt compressors that has to have a switch set in the proper position?  ... and if so, was it?
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 27, 2022, 07:10:14 PM
Well I order was for 110 volt and it came with 110 cord or I could not have  have plugged itin. I payed with pay pal and it has already been run threw my accont.
I bought it threw Tuxing web  site. I was looking on Amazon site  as for warranty and Amazon clearly states all warranty must go threw Tuxing and they have a click
On to there Tuxing site. They got you coming  and going. All I can do is wait and see. I even emailed them my post I copyed from here.I don't think they care, they have my money.
 
That's why I ask if any of you guys using HY compressors every had any warranty issues with them? Surely not? If so we as a group need to know.

As I said above I posted this on a few other sites. I will keep you guys up dated but It looks like that is how they do business in  China!

                                   Fly
Title: Re: Tuxing Compressors Warranty does not exist
Post by: customcutter on January 27, 2022, 07:42:48 PM
Jim:  If you ordered from China, you will probably have to mail back to China.  Not worth the money.  If you got it through Amazon and your PayPal is through a Credit Card, you can file a claim with PayPal and also with your Credit Card company.  Keep posting on Social Media, also post it on every Tuxing Compressor review you can find on YouTube.  I had a problem with a 3d printer, and had no luck with AliExpress or PayPal.  Finally I started posting on every site I could find and 2 days later I had a full refund and they didn't want their printer back.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 27, 2022, 09:34:41 PM
So a lie?
Eligible for Return, Refund or Replacement.
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.


Anyway 2 things in this i was going to ask/ bring up

Open valve so thetes no pressure at start up causing a hard start spike?

Then exten,cord  draw.  Too light , too long drawing too much

https://www.airgunnation.com/topic/what-is-the-amp-draw-on-startup-on-a-two-stage-compressor/ (https://www.airgunnation.com/topic/what-is-the-amp-draw-on-startup-on-a-two-stage-compressor/)


I could ld see new and tight parts fit  may be higher draw  till " broke in",.  But that s a jugmemt call off experience .   Hard to say there.

I guess the others like yh do it to.. 

Being the lemon king of mail ordering myself i feel for you if it is one..

Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 27, 2022, 09:45:09 PM
Almost forgot..

Thede guys claim to be a tuxing offical dealer/service in Texas.

See what thay say or can help?

https://www.veradiumair.com/shop.html (https://www.veradiumair.com/shop.html)
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 27, 2022, 11:18:56 PM
This compressor was sent from California as shown on the box. Guys  I go to every ex stream to take care of my compressors and guns. I bought a $20 a at bottle
Of Royal purple for it.  I put ice packs in the  bucket of return water to keep it cold as a box fan blowing on it. I even put regular compressor oil in it'd
 For break in after my  10 min break in so I could change it and replace it with the Royal purple. This is not my first rodeo with this compressors. I only bought this
One one because my ole Vevor  is tired and it it hard finding high pressure ring seals and parts. Tuxing and YH part are plentiful. This compressor just had a short
  Or a bare spot on the motor windings. It only burned a few of the winding wires into. But that is not something I can fix. These company's sell this stuff as a hit
Or miss unit expecting us to repair them. You guy all no that but they are cheap so we live with that. But there are times as in this case where I can not rewind a
Electric motor, even though I had no part in it failing. I did tell them I will not roll over and let this go. As above poster above recommend .

I will keep you guys how things are going from day to day.      Fly

Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 28, 2022, 10:41:08 AM
"One one because my ole Vevor  is tired and it it hard finding high pressure ring seals and parts. Tuxing and YH part are plentiful. "


As much as as they all looked near copy clones  i got to wonder how many parts between them are just direct interchangeable parts anyway..

Most look the only real difference is the paint job and brand stickers used?

Drop themm Texas folks a email , maybe  they will be nice and help troubleshooting yours to get going if nothing else works out.
( Then can see how thay stand on service vs china guys)

Good luck..
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Robert 5mm on January 28, 2022, 11:49:16 AM
I thought the parts were interchangeable - the Vevor clone 2nd piston is smaller diameter than the Yong Heng

I ordered a Yong Heng piston with rings and it is too large to fit into the Vevor.

The Vevor came with 2nd stage not working - I got a full refund from EBAY - I documented all through EBAY and did NOT withdraw my complaint with EBAY as the seller asked me to, and promised all would be good ( for them ).

I did not send back because they did not provide return label.
The ad has Full Refund, Free Returns.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: jkingrph on January 28, 2022, 12:25:11 PM
Sounds like the way to handle it.  You are not responsible for them sending a non working unit and should not have to pay return shipping, that should be on them.   Last week I had an appliance serviceman in to work on a dishwasher.  He had previously determined that it had blown a fuse and had to order another, when he installed it he failed to reinstall a little plastic shield and when I turned the circuit back on that fuse blew, as one of the connections barely contacted the side of the unit.  He was really disgusted, and said he would get another, and that it was his fault.    That's the customer service is supposed to work.    Making a substandard product, sending it out and not standing behind it is not.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 28, 2022, 01:36:40 PM
I thought the parts were interchangeable - the Vevor clone 2nd piston is smaller diameter than the Yong Heng

I ordered a Yong Heng piston with rings and it is too large to fit into the Vevor.

The Vevor came with 2nd stage not working - I got a full refund from EBAY - I documented all through EBAY and did NOT withdraw my complaint with EBAY as the seller asked me to, and promised all would be good ( for them ).

I did not send back because they did not provide return label.
The ad has Full Refund, Free Returns.


Ya, it's a gamble. I see pistons like you say for different modles in the same line up.    Like the rod piston has 1 or 2 to 4 plastic rings and all.    Id assume the head type dictated some of that.

I never rebuilt one but looked over some what ifs as if had to  and looked up what i pretended i needed for the job.  Like this guy yried to do looking at who got what and how easy to get and so .

My luck runs like this for n mailorders and i pretty much send back everything i get  once or trice.  Aka, lemon king.


Figured id look some more and another poewr advice  .

"Give them a dedicated 15amp outlet 20 would be better.  They draw a bit of juice on startup especially the brand new ones.  Don’t Use an extension cord unless it is short and has an honest 15+ amp rating.  Preferably 12ga wire so you will not have problems."

Heck heres the whole thread it's yh but im sure it still applies to any  of these types.

https://www.airgunnation.com/topic/a-dedicated-yong-heng-subforum/ (https://www.airgunnation.com/topic/a-dedicated-yong-heng-subforum/)
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 28, 2022, 03:43:16 PM
I went on You Tube @ copied this off of just one comment sec from one video. There are many more.

Tuxing does not warranty there compressors no matter what they tell you. I have a brand new one 10 sec on it before the motor winding burned.
After E-mailing countless times not one reply. Good luck if you purchase one.


REPLY

fjqtaxch9
fjqtaxch9
2 years ago
I feel your pain as I needed a replacement module which was only held in by the rear handle screw.  I installed the module (wasn't easy) and the unit ran but I haven't fully tested it yet.


REPLY
Jim Fitzgibbon
That is the thing with this company. They expect the buyer to fix whatever is wrong when you get it. That is not the American way it's Chinas way. They laugh at Americans all the way to the bank with our money.

CANCEL
REPLY

victor piedra
victor piedra
1 year ago
Check te Foster plug that you put in the hose, some times they are little smaller than they should and don't seal the air, never overfill the oil reservoir, oil excess could go up to the Pistons, and oil can't be compressed, causing damage to the seals

1

REPLY

garry Matthews
garry Matthews
2 years ago
Your second stage piston seal is leaking, this is the high pressure side not the main piston which is low pressure.


REPLY

View reply
Jamie Duncan
Jamie Duncan
3 years ago
It will build pressure if you put the test plug in. Takes a few minutes

1

REPLY

View 2 replies from Re Loader and others
Basharat C. Ali
Basharat C. Ali
3 years ago
I have same issues with same type of compressor back in south asia on hunting trip.. Still searching for video about this problem.. compressor start but no pressure at all..

2

REPLY

View 2 replies
Leticia Braun
Leticia Braun
5 months ago
Bought one of the two cylinder ones, it was a complete waste of money, just been one gigantic $)((#.  Inferior materials all over and designed to break down.


REPLY

View reply from Re Loader
Kamran Pipekesh
Kamran Pipekesh
1 year ago
You had so much oil in that compressor

1

REPLY

View reply from Re Loader
3ziz1981
3ziz1981
1 year ago
I suspect that your motor have bad starting capacitor then it rotates the wrong direction that's why you have no pressure


REPLY

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Title: Re: Tuxing Compressors Warranty does not exist
Post by: Robert 5mm on January 28, 2022, 05:59:34 PM
Jim.
If your old Vevor has the same base as mine. you could maybe take the top from the Tuxing and use the Vevor base.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 28, 2022, 06:40:24 PM
Ya, i don't know..

You look at refund policy here and you think amazon kinda got you covered  with the policy stated, but look over the few like 1 star complaints and it's more to your issue.

They seem more willing to send parts but not return or refund

Then wheres amazon on all that?   So tuximg dont take a bad one back , but no one went through amazon A toZ policy for satisfaction?

https://www.amazon.com/sp?_encoding=UTF8&asin=B07K7F9YWL&ref_=dp_merchant_link&seller=A39CP3T8JONR46 (https://www.amazon.com/sp?_encoding=UTF8&asin=B07K7F9YWL&ref_=dp_merchant_link&seller=A39CP3T8JONR46)


I wanted to try pcp , but this is the one thing about it that kills the deal everytime , killjoy hand pumping or this kinda thing with a compressor..   so i just stay at ,cock, load shoot, repeat.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 28, 2022, 08:47:20 PM
Jim.
If your old Vevor has the same base as mine. you could maybe take the top from the Tuxing and use the Vevor base.
   Robert that is something I have thought about if in deed there the same stroke? The other thing is use the electric
Motor from the old one. I even thought about buying another compressor  and roll the dice and hope I get a good one? But
What if idont? This is BS as you all know. It makes no difference what brains you buy from China  it is a &^^& shot The people
In our hobby that have good ones don't give this much thought. But if you continue in the hobby some time in the future you 
Will have to buy another and unless you buy a good $$$$ instead of a China gamble  you better give this a long thought🤔

                                       Fly😂
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 28, 2022, 09:26:47 PM
Man i can feel for you cause like i kinda said i had this tuxing top of my list  to take the pcp plunge , but i guess ill keep passing it up.

Bad enough you got gun  investment  then pellets to feed it but this support item just to go shoot and enjoy it all bums it all out.

Like here another $300 and ..?   $300 i van het a springer and pellets and thats my only overhead to shoot all day shot after shot after shot.. cock , load, shoot , repeat.

Way my luck goes i can easily see this happing to me regularly.   I dont just have $300 to shrug my shoulders at.

I at start really did not see these china built compressor. Holding up long / usefull long term / dependable under these high pressure work loads anyway 

So i guess I his thread helps me to just let pcp slide  till something better shows up for Charging up the guns...   a shame , Thanks..
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 29, 2022, 11:03:12 AM
A guy could look at things as this in okc?

https://www.ebay.com/itm/203809351583?hash=item2f73fbe79f:g:7R0AAOSwL3xh9RrQ (https://www.ebay.com/itm/203809351583?hash=item2f73fbe79f:g:7R0AAOSwL3xh9RrQ)


Seemed like a fire department in Oklahoma a wekk or so ago had thete portable scba compressor up for bids (i think a max air).
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 29, 2022, 11:58:11 AM
A guy could look at things as this in okc?

https://www.ebay.com/itm/203809351583?hash=item2f73fbe79f:g:7R0AAOSwL3xh9RrQ (https://www.ebay.com/itm/203809351583?hash=item2f73fbe79f:g:7R0AAOSwL3xh9RrQ)


Seemed like a fire department in Oklahoma a wekk or so ago had thete portable scba compressor up for bids (i think a max air).
 

Ya great idea or this I,m making as we speak!  https://www.youtube.com/watch?v=JFtjR53sxno&t=12s (https://www.youtube.com/watch?v=JFtjR53sxno&t=12s)   Fly
Title: Re: Tuxing Compressors Warranty does not exist
Post by: avator on January 29, 2022, 12:19:54 PM
Nice... an airgun Peloton.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 29, 2022, 01:04:33 PM
Lol... Automating a hand pump looks good .

I got motors and Junk to go that way. It was the first thing i thought of as more practical.

Lot of designs / ideas.

If you build a good working drive for a 50$ pump  where are you worse off.   Lol

https://m.youtube.com/watch?v=6YvhaVlQBog
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 31, 2022, 06:48:11 PM
Your not going to believe this. The Tuxing compressor that I got one week ago that burned the motor windings on first try has been sitting on be work bench since I
put it there. I have not touched it. Well I saw oil around the base. I thought I know I did not spill any & when I looked into the sight glass it has leaked enough out in
one week to be just under the red dot. I know for a fact it was just above the red dot as I check my compressors every time before set up. It has leaked that out in
one week just sitting there. Guys that is what you get when you buy this Chinese POC unless you are lucky. This is right from the box to my bench. Even if it would
have run I would have had to pull it down completely & sealed a new compressor. Someone needs to get into this industry & start building intro compressors that don't
cost a arm & leg & are reliable for at least 4 or 5 years before a over hall. But even so ones that do not come delivered to your door & you can't even get the manufacture
to warrant it. SORRY FOR THE RANT but I have never in my entire life seen anything as this. Call it bad luck, but check the Net how many more or out there just like me.

                                                                             I don,t drink but I may start.    Fly >:(
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on January 31, 2022, 06:52:31 PM
It's good, rant all you want.  If it was me id be hot and ranting to.   Nothing fun on getting hosed... Believe me i know too well.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: customcutter on January 31, 2022, 07:09:27 PM
I was going to suggest putting the good motor on the new compressor, but if it's leaking oil, that's not a solution.  Sorry!  Good to rant, maybe someone else won't fall into the same trap.
Title: Re: Tuxing Compressors Warranty does not exist
Post by: Fly on January 31, 2022, 08:15:33 PM
Well I may have to do that and seal the crank case also. The bad part about this deal as I have learned so much from people that have contacted since
All this happened. I thought I would just buy a hatsan and pay the extra to get away from China made stuff. Hatsan made one called the lighting. Now I
Find out they no longer offer it because it was made in China and they were having to many warranty problems. Go figure. This stuff is going to take its
Toll on the pcp industry if some one does not come up with a entry level compressor that  people can at least feel there is no gamble in buying on. I do not
Have a problem  rebuilding mine every few years. But buying a new compressor with a detective motor that is way over the  top.

                                  Sorry guys I know some are most likely tired of this wining. But new buyers in to our market need to know you cannot count on
                                  They honoring a warranty that is said to come with the compressor you are buying.     

                                                  Good luck to those who buy aTuxing compressor of any size.      Fly
Title: Re: Tuxing Compressors Warranty does not exist
Post by: A moron on February 01, 2022, 12:23:04 PM
Well, did you try that place in texas that claimed there a tuxing Service and parts ?

"Veradium Air is a Tuxing Factory Authorized Parts and Service center. "

https://www.veradiumair.com/comp.html (https://www.veradiumair.com/comp.html)