GTA
Support Equipment For PCP/HPA/CO2 and springers ,rams => All Air Gun Accessories Gate => Topic started by: Rat Sniper (AKA: PaulT58) on April 01, 2020, 10:25:07 PM
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I received a Benjamin Recharge compressor from Crosman today. It was dropped on my front porch and looked as if it had been rolled from NY to FL. The box was missing two corner pieces and practically fell apart when I cut the packing straps.
Initial appearance looked good, so I filled it with distilled water and compressor oil. As I was taking it off my workbench I heard a rattle from inside, so I removed the cover for a closer inspection. I found what I believe is the start-up capacitor was broken off it's base. It would probably still run, but before going any further, I took some pictures and sent them to Crosman to see how they wish to proceed. I initially just wanted them to send a new part I could install, but then I looked further...
While I had the cover off I thought I'd inspect the main filter. The manual says to inspect and replace it after 3 months or 50 hours of use. When I pulled the filter out, it was soaking wet and quite dirty! I understand they probably run these as part of their QC process (per the inspection tag that was attached to the handle), but how long do they run them? This looks like it's in need of replacement and I've never even started the compressor! Makes me wonder if it's a new compressor or a refurbished compressor. How many hours has it already been run? Not building much confidence in it...
For the money they ask for these, I'm not that impressed at this point. Hopefully Crosman will make it right. In the meantime, I'm still waiting on a decent compressor! Not very happy at this point...
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I would immediately call Crosman for a replacement.
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I would immediately call Crosman for a replacement.
They were closed when it was delivered yesterday, I did submit a ticket through their website, but will call later today. Hopefully, someone will be working the phones! Hard to say given the current situation, especially with as hard as NY has been hit...
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Talked to Crosman today, the damaged Recharge is on it's way back. They said they would ship a replacement as soon as they see UPS has the damaged one, so hopefully, I'll get a new shipping notification later today or tomorrow. It is good to deal with a great company that has your back!
Interesting tidbit, of all the Benjamin Recharges sold, more get returned due to damage during shipping! Pretty sad statement about UPS if you ask me... They said they have had very few that have had issues once they are set up and running. That made me feel better.
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Talked to Crosman today, the damaged Recharge is on it's way back. They said they would ship a replacement as soon as they see UPS has the damaged one, so hopefully, I'll get a new shipping notification later today or tomorrow. It is good to deal with a great company that has your back!
Interesting tidbit, of all the Benjamin Recharges sold, more get returned due to damage during shipping! Pretty sad statement about UPS if you ask me... They said they have had very few that have had issues once they are set up and running. That made me feel better.
thanks for the info.. It seems like the compressor spent time upside down during shipping .
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A good friend had a large used high-end computer monitor (pre flat screen) delivered by UPS. He happened to be home and caught it being rolled up the driveway.
I received an item (about 80 pounds) with the wood crate mostly shattered with the contents easily viewed. Also UPS, but it's the same for any shipping agency.
Good work --- for a demolition team.
Hope the new one comes unscathed.
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Paul, do you have a ETA for the Recharge? I'm anxiously waiting for your review before I pull the trigger on one.
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The replacement should be here on Wednesday. Just praying UPS treats this one a little better in transit! I'm looking forward to filling my bottle guns in a single session again!
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Looking forward to seeing how it performs, I know you got a discount but at the price they are asking and I'm sure it's made in China I don't think I'll be going that route unless you have good luck with it and I can get a discount as well. Going to be a while, if ever, for me to get a bottle/compressor set up with this madness anyways so you should be able to torture test it pretty good before then.
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Paul, did the replacement compressor come in yesterday, if so was there any damage?
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Yes, and yes... >:( It arrived and it was damaged worse than the first one! The whole bottom of the box was missing and the computer was scratched and the legs were bent. The top was also open and all the accessories, power cord, fill whip, etc., were missing. I didn't even open it further to see if there was any other damage, I was so vivid!
UPS is supposed to be picking it up today to ship it back to Crosman. I spoke to Chuck M. at Crosman yesterday and apparently they have a contract with UPS, so even though UPS has already destroyed 2 of them, they have no other alternative for shipping. That left me with only one option, a full refund and to look elsewhere. They didn't feel comfortable shipping a third only to have it destroyed as well and I can't really say that I blame them. I'm really frustrated because that was a really good deal on that compressor, but apparently it was not meant to be! So, my hunt for a compressor continues... I may just go back to plan A and wait on the Hill EC-3000 even though it's another $250.
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thats NUTS , they need to start making an actual crate for these things..sorry to hear, we were always told lightning doesnt strike twice
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thats NUTS , they need to start making an actual crate for these things..sorry to hear, we were always told lightning doesnt strike twice
Well Lightening, let me introduce you to UPS! Wow! Stay indoors because the change of getting struck twice just increased 10 fold! Personally, I think Crosman should at least double box them. It's clear the boxes they are in are from China, it's stamped all over the outside. I had a YH delivered from China and it arrived in better condition, but it was also boxed up better than these are. It's like the box isn't even glued at the corners. There are hard cardboard corner pieces with a top and bottom with raised lips, but all 4 sides are just placed together and the whole thing is only held together by 4 plastic straps. Well, I assume when they start out there are 4 straps, the first on only had 3 and the one that arrive yesterday only had 2. Just placing that inside a snug fitting outer box would probably allow it to may the trip. It appear UPS is probably slinging the box around by the straps, and when one breaks, the structural integrity of the box is compromised and it just starts falling apart after that! Sad they can't spend a couple more dollars to ensure their product arrives in one piece. It's also sad they have already lost $3000 worth of compressors to the UPS Gorillas and can use another carrier!
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Paul, it has to be your UPS driver who must be a maniac. Last Sat I ordered a Recharge from Optical Planet and I received it in perfect condition late yesterday. I carefully unpacked and inspected it for damage. Not a scratch and no rattles when shaking it. I do plan on opening it this evening before I fire it up. Sorry for your bad luck with your local UPS. I would call UPS and complain because the driver should not have accepted it, for delivery, if the damage was done by their Distribution Center.
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Paul, it has to be your UPS driver who must be a maniac. Last Sat I ordered a Recharge from Optical Planet and I received it in perfect condition late yesterday. I carefully unpacked and inspected it for damage. Not a scratch and no rattles when shaking it. I do plan on opening it this evening before I fire it up. Sorry for your bad luck with your local UPS. I would call UPS and complain because the driver should not have accepted it, for delivery, if the damage was done by their Distribution Center.
Bob, I agree! The least the driver should have done was ring the bell and have me inspect it before he just dropped it and ran! I did file a damage report with UPS and they are coming to get it today. I doubt they will do anything other than ship it back to Crosman, who now has to file another claim for another damaged shipment. $3000 worth of compressors destroyed in 2 weeks! Amazing!
I did reopen the CS ticket I have with Crosman and asked if it would be possible for them to double box it and try one more time! It has "Made in China" stamped in large lettering all over the outside of the box, and given the current crisis, I have to wonder if these have been the target of some misguided UPS employee's anger toward China over the CoronaVirus! I guess I'll wait and see what Crosman has to say.
Just curious, how was yours boxed? Did Optics Planet double box it? Looking forward to hearing how it works for you, at this point, I'm not sure if I'll ever be able to experience it first hand! LOL!
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UPS is supposed to be picking it up today to ship it back to Crosman. I spoke to Chuck M. at Crosman yesterday and apparently they have a contract with UPS, so even though UPS has already destroyed 2 of them, they have no other alternative for shipping.
The main problem here is woefully inadequately packaging on the part of Crosman, a longstanding issue with them. That compressor needs to be double-boxed and have shock absorbing materials around it to protect from damage.
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The main problem here is woefully inadequately packaging on the part of Crosman, a longstanding issue with them. That compressor needs to be double-boxed and have shock absorbing materials around it to protect from damage.
Agreed, that is some poor packaging for a 1500 dollar product. Heck my Traveler was packaged way better and both the original and replacement (gauge issue) were delivered in beat up boxes but unscathed. The only saving grace is Crosman does have excellent customer service, hopefully after TWO times they will realize they need to change the packing situation, but I wouldn't hold my breath.
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UPS is supposed to be picking it up today to ship it back to Crosman. I spoke to Chuck M. at Crosman yesterday and apparently they have a contract with UPS, so even though UPS has already destroyed 2 of them, they have no other alternative for shipping.
The main problem here is woefully inadequately packaging on the part of Crosman, a longstanding issue with them. That compressor needs to be double-boxed and have shock absorbing materials around it to protect from damage.
I agree 1000% But, until that happens, UPS will continue to destroy them in transit! It didn't really hit me until yesterday, but when speaking with a Crosman CS Rep after the first one arrived damaged, he said the majority of returns were due to damage during shipping. You'd think they'd have figured out that the cheap packaging was costing them thousands and an investment of a few dollars per compressor to [correctly] double box them would save them in the long run!
The main problem here is woefully inadequately packaging on the part of Crosman, a longstanding issue with them. That compressor needs to be double-boxed and have shock absorbing materials around it to protect from damage.
Agreed, that is some poor packaging for a 1500 dollar product. Heck my Traveler was packaged way better and both the original and replacement (gauge issue) were delivered in beat up boxes but unscathed. The only saving grace is Crosman does have excellent customer service, hopefully after TWO times they will realize they need to change the packing situation, but I wouldn't hold my breath.
Well, I guess we'll see... I did ask if they would try one more time, but to double box it this time. But, I'm with you, I'm not holding my breath...
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Paul, mine was boxed the same as in your photo except it had no dents or abuse. I had to sign for mine per Optical Planets policy so I inspected it prior to signing.
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Paul, mine was boxed the same as in your photo except it had no dents or abuse. I had to sign for mine per Optical Planets policy so I inspected it prior to signing.
Thank you! Maybe I’ll ask Crosman to send it with signature required, maybe that helps hold the carrier more accountable. I know they require a signature on all the Airguns they ship. Still waiting to hear back from them so I guess we’ll see what they decide to do.
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UPDATE: So, this is what a Benjamin Recharge is supposed to look like in the box! This is a picture of the new one Phillip sent along with a message saying they will be adding more straps and totally shrink wrapping it before they ship it to me next Monday or Tuesday! I don't know yet if it will require a signature or not, but I hope it does. Maybe when a signature is required and the driver actually has to come face to face with the recipient, they are less likely to destroy it before they deliver it! I also plan on contacting UPS when I receive the tracking number and ask them to monitor the progress so that it's not destroyed a third time! Ridicules the hoops you have to jump through just to get something you purchased delivered in one piece these days!
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Crazy man, but I think you're going to be good this time. I have bad luck with pretty much anything UPS, FedEx...USPS is probably the most gentle astonishingly. I've literally always had all my airguns I've ordered come in a hardcase just so I had an extra layer of protection. Cost me a few extra bucks but I've never had a gun arrive damaged, even though the box always looks like someone stomped the stuffing out of it.
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round 3.. lets hope for the best.
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I just received notification the order was placed for #3! I was told it will be strapped to a small pallet this time and they may be using a different carrier. Sad Crosman has to jump through so many hoops just to get a product delivered undamaged. But, as a consumer, I'm thrilled they are willing to jump through all those hoops to take care of their customers! They definitely have excellent Customer Service! ;D
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Paul, do you have an update for the ETA on your compressor?
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Paul, do you have an update for the ETA on your compressor?
Yep, it’s in transit. Crosman is using a freight carrier to deliver it this time. It should be here early next week. They said they strapped it to a pallet for the shipment! Sad they had to jump through those types of hoops just to get a product delivered without being destroyed. But, I’m thrilled they have the level of Customer Service to ensure their customers get an undamaged product and are happy!
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Yep, it’s in transit. Crosman is using a freight carrier to deliver it this time. It should be here early next week. They said they strapped it to a pallet for the shipment! Sad they had to jump through those types of hoops just to get a product delivered without being destroyed. But, I’m thrilled they have the level of Customer Service to ensure their customers get an undamaged product and are happy!
I give them a lot of credit and a A+ for their Customer Service. Putting a small parcel on a skid should insure a safe delivery.
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Yep, it’s in transit. Crosman is using a freight carrier to deliver it this time. It should be here early next week. They said they strapped it to a pallet for the shipment! Sad they had to jump through those types of hoops just to get a product delivered without being destroyed. But, I’m thrilled they have the level of Customer Service to ensure their customers get an undamaged product and are happy!
I give them a lot of credit and a A+ for their Customer Service. Putting a small parcel on a skid should insure a safe delivery.
I sure hope so! Short of placing it in an armored truck and delivering it themselves, I'm not sure what else they could do to ensure it's delivered in one piece! Just curious, what yours shipped from Optic Planet, or was it drop shipped from Crosman?
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Just curious, what yours shipped from Optic Planet, or was it drop shipped from Crosman?
Good question, I think that it was drop shipped, I will confirm it when I get home tonight.
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Granted, if it was drop shipped, it had a much shorter trip to you than it does to me. And if so, I wonder if the damage happened to mine at the Atlanta Hub since it goes to two different spots and usually sat at one of them over the weekend...
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Just to close the loop, third time is a charm! My 3rd Benjamin Recharge arrived today. I was shrink-wrapped to a small pallet and had an extra layer of cardboard around it to protect it. It arrived in a semi and was delivered to my door on a portable fork lift. I didn't get a picture of it on the pallet because the kind gentleman who delivered it offered to take away the pallet and shrink-wrap so I didn't have to deal with disposing of it.
But, the box underneath all that protection was pristine! You can't imaging how excited that made me after the utter disgust I felt when the first two were delivered by UPS!
Before I undid the packing straps I grabbed a roll of packing tape and secured every side, corner, and bottom of the box. I then cut the 3 straps on top and removed the Recharge and all the accessories. Everything was there and there wasn't a scratch, ding, or dent on the compressor and it didn't rattle either! I then finished taping the straps to the inside of the box to keep them secure, put the foam packing back in, put on the top and moved it to my garage. I now have a strong, secure shipping box, should it ever need to be shipped somewhere.
I filled it with Compressor oil, distilled water and 1 ½ oz of matter wetter. I ran the pump to get the water circulating and then topped it off with more water. Once all the fluids were in and at the proper level, I connected the fill whip and plugged it with the deadhead. I set the gauge for 4000 psi and let her rip! Seconds is all it took to hit it's mark and shut off! I'm also thrilled that it is quite a bit quieter than the YH compressors it's modeled after. Probably has to do with having a different head on the high side of the compressor and being fully encased in a metal box.
All in all I am thrilled to once again have a fast compressor that will fill my bottle guns in just a few short minutes, instead of multiple 10 minute sessions with time to cool off in-between. If I have one gripe about this compressor, it's that the temperature gauge is in Celsius! Benjamin?Crosman?Velocity Outdoors is a U.S. company, they should have specified that it have a temperature gauge that displays Fahrenheit! Although, it does have an LED display that is way easier to see than the LCD displays on the YH compressors!
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Great news! Glad to hear that number 3 arrived intact and we have to give an A+ to Crossman for ordering a special shipment to you.
I'm also happy with mine and feel that I made a good choice and most importantly, no more babysitting. Set it and forget it. ;D
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Awesome! That looks like a real nice unit! Hope it serves you well
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So glad that they came through this time.
On a side note, your lawn looks great.
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On a side note, your lawn looks great.
LOL! Thank you!
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Congrats. Is it as fast as the yong's ?
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Congrats. Is it as fast as the yong's ?
Yes it is! That's what I missed most about the YH's was the speed! More time to shoot, less time babysitting a compressor!
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I’m debating between the recharge and the hill right now. But honestly I’ve been disappointed with air Venturi and I’m worried about the hill. If I could buy it directly from hill I would, I’ve gone through 3 nomads. The longest I got one to last was 14 months, sent it too them got it back and it still doesn’t work. I was told that I must be doing something wrong. I’m hoping to get a compressor within the next month.
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I’m debating between the recharge and the hill right now. But honestly I’ve been disappointed with air Venturi and I’m worried about the hill. If I could buy it directly from hill I would, I’ve gone through 3 nomads. The longest I got one to last was 14 months, sent it too them got it back and it still doesn’t work. I was told that I must be doing something wrong. I’m hoping to get a compressor within the next month.
the Benjamin has the best warranty out there.. alongside the shoebox which lasts a lifetime and has been proven over the last decade.
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I was going to go with the Hill, even had one on pre-order at PA. Then had an opportunity to get the recharge. It was a rough start, but Crosman has already proven to me I chose the better route to go. Yes, the Recharge is based on the YH compressor and yes, it's made in China, but it's backed by Crosman and has a lot of built in features that should make it last a good long time. The Hill Pump is slower, not designed to fill larger tanks, and won't fill to 4500 psi, so there are shortcomings. But, it's not made in China, so hopefully, the quality will be there.
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I’m eventually going to get a 30cal or 9mm so the faster fill times and being able to fill a bottle are a big plus. Also seeing how they have taken care of your issue is a big plus.
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I would like to find out in any of the internal YH pump parts are the same as the recharge because I purchased most of the parts anticipating a lot of break downs,
which fortunately did not happen.
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First oil change! It's been just over a month (April 21st) since I received my Benjamin Recharge. I only show 1 hour on the hour meter, but per the user manual recommended change at 1 month or 25 hours, I wanted to give it a good start, so the oil got drained and replaced with full synthetic HPA Compressor oil recommended by another member here. I also changed the internal filter which was also quite dirty! All set to fill some air guns!