GTA
Support Equipment For PCP/HPA/CO2 and springers ,rams => Optics, Range estimation & related subjects => Topic started by: nced on June 13, 2017, 11:12:44 AM
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http://www.hawkeoptics.com/service.html (http://www.hawkeoptics.com/service.html)
From the above.........
"Who is Covered
The Hawke® Limited Lifetime Warranty is non-transferable and limited to original owners who can provide proof of purchase."
I had no idea that the Hawke warranty wasn't transferable or that the purchase receipt was required to make a claim. Several years ago I bought a Hawke 4-12x40 Airmax and the scope would shift the poi horizontally simply by focusing. I had no issues when I called Hawke, got a RMA number, and returned the scope for replacement, all without the original receipt.
Oh well.......guess Hawke has changed their warranty policy and I'm kinda miffed that I bought a 4-12x50 Hawke Vantage to replace the AirMax simply because the Vantage has an "illuminated reticle feature" and I really wasn't too pleased with the "too fine and busy for me" Airmax reticle. LOL....the Hawke Airmax "features" is the reason it wasn't used more than a few weeks before ordering the Vantage.
I was planning to sell the Airmax due to "lack of use but I'll simply keep it as a backup scope just in case the Vantage "barfs" and since Hawke won't honor the warranty without the "origional sales receipt".
I'll also be crossing off Hawke for any future scope purchases since reselling that brand can be a "hard sell"!
I've previously never considered keeping the "original sales receipts" for scopes because I never had issues with Bushnell, Vortex or even the cheap UTG/Leapers scopes but I'll be sure to keep them in the future!
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I realize Hawke requires proof of purchase for warranty service. That's pretty standard. From the Lepers site: A purchase receipt is required for all warranty cases and needs to be attached at the end of the form.
https://www.leapers.com/index.php?act=warranty&midx=744&allids=744&svroot= (https://www.leapers.com/index.php?act=warranty&midx=744&allids=744&svroot=)
I don't know how strictly the vendors adhere to the policy as I've never returned a scope.
I also have a couple of Sun scopes (http://sunopticsusa.com/ (http://sunopticsusa.com/)) which have a lifetime warranty. The site just says to call them in case of trouble - nothing about proof of purchase. So far they're my favorites.
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I have had repairs on both my Hawke & UTG scopes. While they do ask for receipts they do not enforce it if you explain your situation to them. Zero problems! They both told me to send the scopes in. They were replaced with NEW scopes.
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I recently contacted them to see about getting a couple of replacement Turret Caps that had bad threads and never screwed on smoothly/tightly from day one. They said a pair would be $10 + shipping, which basically amounts to about 10% of what I originally paid for the scope. I told them no thanks and that I would not be purchasing any more Hawke scopes.
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I recently contacted them to see about getting a couple of replacement Turret Caps that had bad threads and never screwed on smoothly/tightly from day one. They said a pair would be $10 + shipping, which basically amounts to about 10% of what I originally paid for the scope. I told them no thanks and that I would not be purchasing any more Hawke scopes.
I probably would have reacted the same way. Did you ask to speak to a supervisor? The turret caps should have been replaced under warranty if the threads were defective.
Harry
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I recently contacted them to see about getting a couple of replacement Turret Caps that had bad threads and never screwed on smoothly/tightly from day one. They said a pair would be $10 + shipping, which basically amounts to about 10% of what I originally paid for the scope. I told them no thanks and that I would not be purchasing any more Hawke scopes.
I probably would have reacted the same way. Did you ask to speak to a supervisor? The turret caps should have been replaced under warranty if the threads were defective.
Harry
After sitting and stewing about this for awhile, I came back to GTA searching through the Optics forum to see if I could turn up any other members that had received poor CS from Hawke. In one thread, someone had posted a name of a Hawke employee, Jes Reeve, who had helped them with an issue. I decided to call him and give them one more chance at retaining me as a customer. After explaining my situation, Joe apologized and told me the person I had originally corresponded with was a new employee in their Sales Dept and that they should have forwarded my email to the Warranty Dept and that he would talk to them to make certain they knew what to do in the future. Bottom line - Jes shipped me out two new turret caps and said if there ever was anything else I had a problem with, to call him directly.
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Edit to my post directly above - the Hawke employee's name is Jes Reeve and his phone number is 877-429-5347.
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Edit to my post directly above - the Hawke employee's name is Jes Reeve and his phone number is 877-429-5347.
+1 to Jes being good.
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http://www.hawkeoptics.com/service.html (http://www.hawkeoptics.com/service.html)
From the above.........
"Who is Covered
The Hawke® Limited Lifetime Warranty is non-transferable and limited to original owners who can provide proof of purchase."
I had no idea that the Hawke warranty wasn't transferable or that the purchase receipt was required to make a claim. Several years ago I bought a Hawke 4-12x40 Airmax and the scope would shift the poi horizontally simply by focusing. I had no issues when I called Hawke, got a RMA number, and returned the scope for replacement, all without the original receipt.
Oh well.......guess Hawke has changed their warranty policy and I'm kinda miffed that I bought a 4-12x50 Hawke Vantage to replace the AirMax simply because the Vantage has an "illuminated reticle feature" and I really wasn't too pleased with the "too fine and busy for me" Airmax reticle. LOL....the Hawke Airmax "features" is the reason it wasn't used more than a few weeks before ordering the Vantage.
I was planning to sell the Airmax due to "lack of use but I'll simply keep it as a backup scope just in case the Vantage "barfs" and since Hawke won't honor the warranty without the "origional sales receipt".
I'll also be crossing off Hawke for any future scope purchases since reselling that brand can be a "hard sell"!
I've previously never considered keeping the "original sales receipts" for scopes because I never had issues with Bushnell, Vortex or even the cheap UTG/Leapers scopes but I'll be sure to keep them in the future!
Update on the Vantage issues.............
Found my electronic receipt from Optics Planet so I called Hawke, got a RMA number, packed the scope and mailed the scope on June 20th and Hawke received the scope on June 23rd according to USPS tracking.
Emailed Hawke about the status of the scope this morning and received a reply this afternoon with a note asking for a "good contact time".
I called Hawke and found that the Vantage had "bad parallax" and a new replacement scope will be sent tomorrow. LOL...can't get much better than that! Some info concerning the 4-12x50 Hawke Vantage AO.....
1. Scope is "springer rated" but recommended that it be used on 12fpe max springers.
2. As some here have mentioned, this particular Hawke can't be successfully "optically centered" using the "count clicks stop to stop and divide by two" method even though some older Hawke literature recommended this method. The problem is that the Vantage reticle stops moving before the turrets "run out of clicks". The only method method recommended was "spinning in vees" as was suggested by some GTA forum feedback. LOL....I commented to tech support that "spinning in vees" was a pain in the butt method, to which the tech support guy chuckled and mentioned that he could optically center a scope in less than 30 seconds. It was also mentioned that the Hawke scopes are shipped already optically centered straight from the box.
3. The 4-12x50 Hawke Panorama is mechanically the same scope as the Airmax except the Panorama has an illuminated reticle feature.
Anywhoo.......all is well since I had an electronic sales receipt for the 4-12x50 Vantage AO and customer service was good, however I did learn to keep my sales receipts from now on! ;D
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Just for the record.. I picked up a Centerpoint Adventure Class scope at the flea market (took a change). I think I paid $5 for it. I got it home and sure enough it was junk. Just out of curiosity I called Crosman to see if they would consider repairing it or if it was even worth it. The service rep told me that all Centerpoint scopes had a lifetime warranty and I should just send it in along with a note explaining the defect. That's when I told him that I had picked the scope up at the flea market and didn't have an original box or receipt. He told me that didn't matter. Long story shot.. I had a Brand New scope within about 3 weeks.
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I bought mine used at a gun store.
Sent the scope in with the receipt in a heavy cardboard tube.
No problems
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I dont expect a warranty if i buy a used scope. Maybe it's just me.
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I dont expect a warranty if i buy a used scope. Maybe it's just me.
Exactly.. as I stated.. I called to see if it was worth the cost of repair. I was completely shocked at the outcome.
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Neither did I, explained it when I called in. Figured it was worth a shot.
Mine wasn't damaged but the side to side was not adjusting. They reset it to factory Zero and returned it.
He even said if I brought it in to the shop in person, (1/2 hour drive) they could do it while I wait... but their hours were the same as mine at work.