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Support Equipment For PCP/HPA/CO2 and springers ,rams => Scopes And Optics Gate => Topic started by: Nitrocrushr on April 25, 2017, 08:22:20 PM
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I will start out by stating that I have had a number of Optisan scopes on both Springers and now PCP rifles. I think they are very nice scopes and I am currently using one on my Daystate Regal XL. I have even dealt with Optisan USA on warranty replacement in the past and they were prompt to respond and ALWAYS took care of me. It has kept me coming back as a return customer.
That said, I wanted to share my most recent experience with Optisan USA and their scopes. In January of this year, I began having POI shifting on a newly purchased Mamba Lite 4-16x44. I emailed Optisan USA and quickly received a response along with an RGA# for return. The first week of February my Mamba Lite was on it's way back to Optisan USA. Things went down hill from there. I will summarize what transpired.
First week of February scope was returned
2/16 - I emailed Optisan to verify that they received my returned scope
2/24 - Finally received a response from Rich Spelhaug stating that he was traveling. He stated that they were out of the 4-16's, and that he could replace with a Mamba Lite 3-12x44 if I was ok with me, and he stated that they would refund me the difference. I replied that this would be fine with me and thanked him.
2/27 - I emailed to confirm that he received my response and asked what was needed from me in order to make the switch
3/2 - Still no response - I emailed again to confirm that he was receiving my replies
3/3 - Got a response from Rich stating that he was at a trade show. He stated that that the scope should have already been sent, and that he would be forwarding me the tracking number. Rich also said that he would be including a sun shade for my troubles.
3/4 - I responded to Rich, thanking him and letting him know that I would keep an eye out for the tracking info
3/8 - Still no tracking. I emailed once again looking for the tracking info
3/8 - Rich responded and said scope should arrive tomorrow
3/9 - Replacement scope arrived, but it was defective. It had all kinds of debris inside - see photo below.
(http://i203.photobucket.com/albums/aa243/Nitrocrushr/IMG_4543.jpeg)
3/10 - Emailed Rich to let him know about the defective scope. I also attached the photo below
3/15 - Still no response. I emailed again
3/17 - Still no response. This time I emailed all 3 email addresses listed on the Optisan USA website, explaining the situation.
3/27 - Still no response. I emailed all 3 addresses once again explaining the situation
3/29 - Finally a response from Rich. He stated he was out of the office and his assistant said they emailed me to return it. I never received an email from them, I even checked my spam folder, nothing. Rich stated they would be sending another scope with a return label for the other one
3/29 - I replied, thanking Rich and letting him know that the other scope would be on its way back as soon as I received the return label
4/7 - Still nothing. I emailed requesting a tracking number
4/12 - Still no scope and still no response. I emailed again
4/14 - Never did receive a reply, but 2nd replacement finally arrived. It is yet another DEFECTIVE scope. This one has thousands of tiny specs all over the inside of the lenses. It looks like an over spray of paint and is clearly visible across the entire lens. I took a picture looking through the scope at a slight angle so that you could see the specs. Keep in mine, they are visible all the time regardless of lighting or magnification.
(http://i203.photobucket.com/albums/aa243/Nitrocrushr/IMG_5112.jpg)
4/14 - I emailed yet again, letting Rich know about the 2nd defective scope. I also voiced my disappointment in the entire situation and their slow response time, and most times their failure to respond. This time I set a time frame for when I would be looking for a response on resolution to this issue. I then explained that if I did not receive a response to this, I would be posting the history of what I had just been through so that others would be aware.
As of today I have waited 1 week past the date I requested a response from Optisan. I wanted to give them plenty of time to respond, but I have received nothing.
Side note - When I checked the sun shade that they sent me, it did not fit. It was for a 50mm objective, not a 44mm ???
I have never once been unprofessional with Rich or Optisan USA, and throughout the entire series of events above, I even tried to personally call Optisan USA on more than one occasion. No one ever answered and I left detailed messages both times. Never once did anyone call me back.
In no way am I trying to bash Optisan USA or Rich Spelhaug. I really do like their scopes, and in the past have had top notch service from Rich with immediate responses, follow up and resolution to issues. I currently have had several Optisan Vipers and as mentioned above, currently have one on my Daystate Regal, very fine scope. I have seen Optisan Mamba Lite scopes in the past and they are very clear and functioned flawlessly.
But something appears to have changed drastically in both quality and customer service recently. I have no idea what it is, but hope they get things resolved.
Take this for what it's worth, just wanted to get this out there so folks were aware of my recent experience.
Steve
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Thanks. How they handle customer service says more to me than someone saying how nice a scope they make. Sounds like a 1 man shop. Probably not but that is how they must operate.
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Many of us are waiting on Rich .... the Optisan EVX line of scopes is YET to find distribution here in the USA which sadly appears to be under the control of Rich and his agreements with MTC.
Current have 2 EVX's that had to be brought in from overseas ( NL ) too dang bad too, cause these EVX's are clearer sharper brighter than any previous Optisans i've had the pleasure in viewing.
That Really is sad Rich is not being more proactive and supporting existing product !
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Sounds like this "dealer" Rich, needs to be replaced with a better representative of the MTC line. If enough of you complain to the mother-ship, they will replace him.
My $.02;
Pappy
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Steve... at least Rich gets back to you. I have yet to get a response to several phone calls to him back in January. I even called Jeff at Trenier Outdoors to ask if he could help out since I purchased to scope from him. Jeff emailed me to let me know even he was not getting a response from Rich.
I have 2 Viper 3-12X44 and really like them. One was mounted on a .177 HW77 and the POI started wandering around. That's when I called Rich to see if I could return it to have it checked out and got no responses.
I have since mounted the said scope on a 12 ft lb PCP and it seems to be holding POI. I will not purchase another Optisan scope if this is the kind of support they provide.
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I wanted to comment on this thread as I am familiar with everyone’s frustration. As an Optisan dealer I am diligently trying to get similar answers these past few months.
I also wanted to take the opportunity clarify the confusion and to explain that MTC and Optisan are completely separate companies offering different scope lines.
Here in the USA, Optisan has a distributor (Rich at Optisan North America). Their product lines included the discontinued Viper and Mamba lines which are to be replaced with the Optisan EVX line.
The MTC Optics product lines include the Connect and the Genesis along with the recently introduced Viper Pro and Mamba Pro. MTC Optics distribution in the USA is carried out through my business, Trenier LLC, with a US based website at www.mtcoptics.us (http://www.mtcoptics.us)
The only connection that exists between MTC and Optisan is that in the United Kingdom (only), MTC Optics is also the distributor of Optisan. I need to stress that this is in the UK only, not the US nor in any other countries.
In the distant past, MTC Optics assisted Optisan with design and as such some model names reflected this. It did and still does cause some confusion, but they were and still remain separate companies.
MTC Optics support here in the US remains very strong and will continue to be so.
Thank you,
Jeff
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I wanted to comment on this thread as I am familiar with everyone’s frustration. As an Optisan dealer I am diligently trying to get similar answers these past few months.
I also wanted to take the opportunity clarify the confusion and to explain that MTC and Optisan are completely separate companies offering different scope lines.
Here in the USA, Optisan has a distributor (Rich at Optisan North America). Their product lines included the discontinued Viper and Mamba lines which are to be replaced with the Optisan EVX line.
The MTC Optics product lines include the Connect and the Genesis along with the recently introduced Viper Pro and Mamba Pro. MTC Optics distribution in the USA is carried out through my business, Trenier LLC, with a US based website at www.mtcoptics.us (http://www.mtcoptics.us)
The only connection that exists between MTC and Optisan is that in the United Kingdom (only), MTC Optics is also the distributor of Optisan. I need to stress that this is in the UK only, not the US nor in any other countries.
In the distant past, MTC Optics assisted Optisan with design and as such some model names reflected this. It did and still does cause some confusion, but they were and still remain separate companies.
MTC Optics support here in the US remains very strong and will continue to be so.
Thank you,
Jeff
Jeff, At this point is there another avenue I could move to for warranty replacement on my latest defective scope?
This is a shame. At one point Rich seemed to have a good thing going. Previous warranty replacements took less than 3 weeks from start to finish. Not much I can say, I gave Rich every opportunity to resolve this before putting it out on the open forum. I don't want to see others go through the same thing I did.
Steve
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Unfortunately I don't have a quick solution. Optisan is good company with a good product and I'm sure this is only temporary.
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What ever happened in this case? Did you ever get a working scope?
I am looking at MTC scopes, they have nice reticles and features and some are actually light weight (under 20 oz) which is appealing since there seems to be a push for heavy 27+ oz 50 mm giant scopes which is getting too heavy for me.
But if warranty and availability are issues I'll still with scopes that are not so niche.
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What ever happened in this case? Did you ever get a working scope?
I am looking at MTC scopes, they have nice reticles and features and some are actually light weight (under 20 oz) which is appealing since there seems to be a push for heavy 27+ oz 50 mm giant scopes which is getting too heavy for me.
But if warranty and availability are issues I'll still with scopes that are not so niche.
Nope, going on 8 months now and no response from Rich at Optisan. As far as I know, MTC and Optisan are 2 separate companies. I won't buy another Optisan, but will certainly consider an MTC.
Steve
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Trenier handles Optisan now.
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Yes, that is correct. MTC and Optisan are different companies. Optisan should have something set up soon for distribution and warranty, I am only a re-seller. I'll send you a PM Steve and get you set up in the mean time. Thanks.
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Hey Steve did you ever get the situation handled?
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Hey Steve did you ever get the situation handled?
I'm staying clear of Optisan.
It is confusing as both companies MTC and Optisan have scopes with the same names. Viper and mamba, they were just inviting confusion if they wish to be viewed as two separate companies.
I thought they might be like Brocock and Daystate. They are two separate companies but Brococks are assembled in the same building as Daystate.
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Hey Steve did you ever get the situation handled?
I'm staying clear of Optisan.
It is confusing as both companies MTC and Optisan have scopes with the same names. Viper and mamba, they were just inviting confusion if they wish to be viewed as two separate companies.
I thought they might be like Brocock and Daystate. They are two separate companies but Brococks are assembled in the same building as Daystate.
I have a Viper and I love it. I got mine from Jeff at Trenier Outdoors and he took care of me when I returned the Mamba.
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Yes RAJOD, it is a little confusing. Optisan is a manufacturer that worked with MTC to develop the Viper and Mamba rifle scopes with the MTC designed reticle. The two companies have recently parted as of 2016-17. MTC continued with the Viper and Mamba names as well as updated the scopes using a different manufacturer. Optisan introduced a new line called the EVX.
Nitrocrushr above has a new EVX now. Optisan is currently setting up a new base of operations in the US and asked us to handle warranty in the interim, so there was a period of down time between both events happening at the same time.
The new Optisan website resides at www.optisanoptics.eu (http://www.optisanoptics.eu), UK MTC resides at www.mtcoptics.com (http://www.mtcoptics.com) and the USA MTC website resides at www.mtcopticsamerica.com (http://www.mtcopticsamerica.com) for all the latest products and models.
Hope that helps to clarify.
Thanks
Jeff
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Hey Steve did you ever get the situation handled?
I'm staying clear of Optisan.
It is confusing as both companies MTC and Optisan have scopes with the same names. Viper and mamba, they were just inviting confusion if they wish to be viewed as two separate companies.
I thought they might be like Brocock and Daystate. They are two separate companies but Brococks are assembled in the same building as Daystate.
I have a Viper and I love it. I got mine from Jeff at Trenier Outdoors and he took care of me when I returned the Mamba.
You need to specify which Viper.
MTC - Viper
Optisan - Viper.
Two different companies with same name product.
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Optisan - Viper.
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Jeff at Trenier has been very helpful in my inquires about the scopes and I wont hesitate to buy from him when I am ready
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Jeff at Trenier has been very helpful in my inquires about the scopes and I wont hesitate to buy from him when I am ready
Quality Control concerns me on Optisan, I had many scopes and have not had any issues like Nitro crusher had. 3 bad scopes in a rows is a quality control issue + return issues I see to reason to venture away from Elites, SWFA or even Hawke.
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They say the new EVX line is great. 8) My Mamba Lite has given me no problems.
-Y
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They say the new EVX line is great. 8) My Mamba Lite has given me no problems.
-Y
How do this scopes compare to Leopolds, B Elites in terms of optics? I do like the reticle on the EVX.
ie. Hawke Sidewinder has a decent reticle but the optics are so so. Not in the same class but functional.
SWF non HD about like the Hawkes, maybe a tad clearer.
I do like the features on this one. And the price is not too bad for a first focal plane scope. And it has a great reticle.
But its made in China, so quality control could be an issue.
(https://puu.sh/zk8C8/5e5417f35a.png)
(https://puu.sh/zk8un/c5b2e96c50.png)
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Looks a lot like my Sun Optics FFP scope. I really like FFP scopes.