Vortek Customer Service - To Notch and then Some!!
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Vortek Customer Service - To Notch and then Some!!
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Topic: Vortek Customer Service - To Notch and then Some!! (Read 414 times))
Roadworthy
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Posts: 9706
yes
Real Name: Thomas
Vortek Customer Service - To Notch and then Some!!
«
on:
August 04, 2017, 04:16:05 PM »
I purchased a seal for my T01 Diana 34 last March and finally got around to installing it. It was too hard and wouldn't fit into the gun even though the size was identical to the original seal. Bummer!! I sized the seal to fit into the compression tube bet velocities were inconsistent.
I finally called Vortek and spoke with Tom Gore hoping for suggestions. He took the matter very seriously - to the extent of sending an O ring seal to try. It arrived a few days later and wouldn't fit into the compression tube - too big.
At this point I measured the tube with my dial calipers and found it was 27.4 mm as opposed to the normal 28 mm. With egg all over my face I called Vortek and apologized profusely to Mr. Gore for having him trying to solve MY problem. Due to the age of the gun and the cost for having it honed to the correct size I'll be sizing my seals in the future.
Still, I feel this was extraordinarily good customer service. Vortek it tops in my book for customer service!!
Logged
Near the Southern Coast of Washington State
Real knowledge is knowing the extent of one's ignorance.
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Vortek Customer Service - To Notch and then Some!!