It occurs to me to ask: am I being ridiculous/unrealistic?I'm not expecting this gun to be a viable Field Target gun. I'm also not planning on hunting big game with it. I just want a larger caliber air gun to be a 20 yards (or so) pest thumper. Are one inch groups at 20 yards asking too much? Are my expectations too high for a gun I paid $110.00 for, and retails for around $140? Is it a common practice to send a used or refurbished gun to replace one bought as new? Is it acceptable now to tell someone you tested their "new" gun at the rated velocity and acceptable accuracy when you haven't done so; and that person to whom you are fibbing has already demonstrated at least a basic knowledge of airgun operation, repair, and has a chronograph of his own? What do you guys think? Am I being ridiculous?
I just received a Mod 95 .25 cal springer from Hatsan USA and it is awesome shooting 1/2 inch groups at 20 yards.
I can only speak about my experiences with the Hatsan support that I have received. Out of the 10 I have owned, I have sent back 2 for repairs and received perfect results back with courteous help via email or phone.
Well it's been awhile... I did get an RMA, but it did not include a return shipping label. I sent Hatsan USA an email detailing my newly found dovetail problem, and explaining that I refuse to pay the 20 or so dollar shipping to return this defective gun they sent me to replace a defective gun. No cussin', no threats, just a strongly worded email saying I won't be paying for the shipping, and at this point I'd rather receive a refund of my 110 bucks than another replacement. I sent this email 11 days ago. I resent this email 4 days ago with a "haven't heard back from you, so thought I'd send it again just in case" message. I've called both customer service numbers for Hatsan USA multiple times this week, at different times of day, and left a few voicemails because I couldn't get a human on the phone. Nuthin', nada. I may have my wife message them via Facebook to see if that gets a response, but at this point I suspect my options are: pay to ship, or just keep the piece of junk. I'm not saying Hatsan makes a BAD product. I still like the product, mostly. I've got some good Hatsans, this is the only bad one. What I AM saying is that Hatsan customer service leaves a lot to be desired (my experience and opinion). What kind of business model is built on ignoring your customer in the hopes they just go away? I'm not CERTAIN that this is the plan, but it sure feels like it!
Update in the saga: Hatsan contacted me today and offered to upgrade me to a model 85 in .25 caliber. In my reply I told them I would rather just have a 1000X in .25 that doesn't suffer from any of the previous problems, and didn't really consider an 85 as an "upgrade." Heavy, long, composite stock...everything the 1000X is not. More powerful sure, but just not what I'm interested in. I finished with telling them that I would accept a model 95 in .25 cal as an acceptable upgrade. At least that has a wood stock like the 1000X (arguably a nicer one at that). We'll see what they say...