I bought a .25 Hatsan Vortex Edge from PA last month, chose the free shipping, and when it arrived I was thrilled to finally see what a .25 can do. That thrilled feeling lasted about 30 seconds until I happened to notice .22 stamped on the gun. A quick check with one of my new .25 pellets confirmed the rifle was in fact .22. I checked the box and it was marked .25. Clearly not PAs fault, they should not be expected to check that. Now at that point I didn't have any .22 air rifles, thus no .22 pellets, so I couldn't even try to shoot that one. I called PA and they were pretty cool about sending a replacement, they were willing to ship it express but not until they got confirmation that the other one was picked up, which is pretty funny to me because if I wanted to screw them over I would just put rocks in the box.Then I got to thinking about how I wouldn't mind having a .22, and I could save PA a lot on return and express shipping so maybe they would give me a good discount on another rifle (the .25 I ordered in the first place), so I called them the next morning to see. After trying to explain a few times to them what I was proposing they finally understood, but they were only willing to give me $15 (15%) off of the new one, which I though was pretty chincy since I was probably saving them at least $40 on shipping. But I went ahead and did it, bought some .22 pellets, and waited a few days for my .25. When the .25 got in, the barrel had zero resistance after cocking, which I later learned is a symptom of a loose barrel. However it seemed to shoot okay, and it was a couple of days before I realized the velocity and accuracy was not what it should be and looked into what was wrong and if I could fix it. I tried, failed, and sent it back to Hatsan. They did respond very quickly by email after I filled out the online form, along with quickly sending me a RMA# and shipping label. I asked about the rumor of upgrading the scope, and they confirmed that if I included the factory scope in good condition I could upgrade to an AO scope for $20. I asked it they would do it for free as a show of good faith considering how bad my experience had been with them so far, but they didn't respond to that message for 12 days, including no confirmation that they had received my rifle and were working on it. When I did finally hear from them they said that they couldn't do the scope upgrade free, but had another random scope, actually a better one, that they could give me. So that is one more point in their favor. I agreed to that and asked for an update on my gun. They said that after fixing the barrel the velocity was still low, and after trying to repair that it was still low, so they are sending me a new one, and I would get a shipping confirmation that afternoon. That was two days ago, and no shipping confirmation so far. It has been over two weeks since I sent the rifle back to them and no status updates except when I asked for them. I placed my original order on May 4th, so thus far since placing my order it has been over 5 weeks and I still haven't gotten to fire a working .25. Needless to say, Hatsan will not see another dime of my money. TLDR, Hatsan quality control and customer service is poor, which I should have known from reading the reviews before going in. The working .22 rifle I do like though, especially after the really simple trigger fix.
Quote from: kerplunk on June 09, 2017, 11:12:07 AM I bought a .25 Hatsan Vortex Edge from PA last month, chose the free shipping, and when it arrived I was thrilled to finally see what a .25 can do. That thrilled feeling lasted about 30 seconds until I happened to notice .22 stamped on the gun. A quick check with one of my new .25 pellets confirmed the rifle was in fact .22. I checked the box and it was marked .25. Clearly not PAs fault, they should not be expected to check that. Now at that point I didn't have any .22 air rifles, thus no .22 pellets, so I couldn't even try to shoot that one. I called PA and they were pretty cool about sending a replacement, they were willing to ship it express but not until they got confirmation that the other one was picked up, which is pretty funny to me because if I wanted to screw them over I would just put rocks in the box.Then I got to thinking about how I wouldn't mind having a .22, and I could save PA a lot on return and express shipping so maybe they would give me a good discount on another rifle (the .25 I ordered in the first place), so I called them the next morning to see. After trying to explain a few times to them what I was proposing they finally understood, but they were only willing to give me $15 (15%) off of the new one, which I though was pretty chincy since I was probably saving them at least $40 on shipping. But I went ahead and did it, bought some .22 pellets, and waited a few days for my .25. When the .25 got in, the barrel had zero resistance after cocking, which I later learned is a symptom of a loose barrel. However it seemed to shoot okay, and it was a couple of days before I realized the velocity and accuracy was not what it should be and looked into what was wrong and if I could fix it. I tried, failed, and sent it back to Hatsan. They did respond very quickly by email after I filled out the online form, along with quickly sending me a RMA# and shipping label. I asked about the rumor of upgrading the scope, and they confirmed that if I included the factory scope in good condition I could upgrade to an AO scope for $20. I asked it they would do it for free as a show of good faith considering how bad my experience had been with them so far, but they didn't respond to that message for 12 days, including no confirmation that they had received my rifle and were working on it. When I did finally hear from them they said that they couldn't do the scope upgrade free, but had another random scope, actually a better one, that they could give me. So that is one more point in their favor. I agreed to that and asked for an update on my gun. They said that after fixing the barrel the velocity was still low, and after trying to repair that it was still low, so they are sending me a new one, and I would get a shipping confirmation that afternoon. That was two days ago, and no shipping confirmation so far. It has been over two weeks since I sent the rifle back to them and no status updates except when I asked for them. I placed my original order on May 4th, so thus far since placing my order it has been over 5 weeks and I still haven't gotten to fire a working .25. Needless to say, Hatsan will not see another dime of my money. TLDR, Hatsan quality control and customer service is poor, which I should have known from reading the reviews before going in. The working .22 rifle I do like though, especially after the really simple trigger fix.So let me get this straight... they sent you a new gun even after fixing your issue because it was shooting slow (not even the reason you sent it back to them). They also sent you a new scope (way better than the one you had, and even better than the one you wanted). For free. Yet their customer service is still poor because they didn't respond to you fast enough for your liking.Right, because that makes total sense.
about six months ago, I purchased a refurb 125 .25cal sniper from Airgunproshop....the barrel was oversized....I Rma'd it, they sent it back to me, without replacing the barrel. They instead told me that the barrel was good. (And, of course, the customer is the defective part.)Last week, I figured I'd try contacting HatsanUSA about it again. I asked for a price on a barrel. They contacted me, right away from their "Do not Reply" Email address...they inquired about my pellet selection an how many different pellets I had tried....but no price. I answered them through the Airgunproshop email address: since it is a half a caliber .257 it shoots paper patched pellets the best.---->---->Rick Eutsler answered me. He wrote a whole page...It's my attitude that causes the head of the pellet to never contact the bore. Which, I guess, means that I am the defective part. I already knew that, but I still don't believe it is possible for Hatsan to have drilled one barrel with the wrong size bit.Still no answer from Customer Service at HatsanUSA about where to buy and a price on parts...only stupid questions about how many hundreds of dollars in pellets I can try without finding a single one that fits...(Think about that, the customer is so defective he is willing to pay for the actual refurbishing of the gun...even though he knows that they charged him for but never actually refurbished it...and they still can't get their monkeys to stop throwing dung long enough to do a job.) Somehow, I think they would rather have their Customer service department left broken, they probably do better business that way. (NO JOKE! You will have to fix it yourself, either without paying them, before you pay them or afterward. They are advertised and marketed, so much, that they will leave the gun broken and replace the customer for eternity.)Edit:Someone posted: "What was the question again" while I was typing this. ----> Would a company from Turkey ever have any way of knowing that they ripped you off on a part?
Quote from: Rattosaurus on June 10, 2017, 03:39:41 AMabout six months ago, I purchased a refurb 125 .25cal sniper from Airgunproshop....the barrel was oversized....I Rma'd it, they sent it back to me, without replacing the barrel. They instead told me that the barrel was good. (And, of course, the customer is the defective part.)Last week, I figured I'd try contacting HatsanUSA about it again. I asked for a price on a barrel. They contacted me, right away from their "Do not Reply" Email address...they inquired about my pellet selection an how many different pellets I had tried....but no price. I answered them through the Airgunproshop email address: since it is a half a caliber .257 it shoots paper patched pellets the best.---->---->Rick Eutsler answered me. He wrote a whole page...It's my attitude that causes the head of the pellet to never contact the bore. Which, I guess, means that I am the defective part. I already knew that, but I still don't believe it is possible for Hatsan to have drilled one barrel with the wrong size bit.Still no answer from Customer Service at HatsanUSA about where to buy and a price on parts...only stupid questions about how many hundreds of dollars in pellets I can try without finding a single one that fits...(Think about that, the customer is so defective he is willing to pay for the actual refurbishing of the gun...even though he knows that they charged him for but never actually refurbished it...and they still can't get their monkeys to stop throwing dung long enough to do a job.) Somehow, I think they would rather have their Customer service department left broken, they probably do better business that way. (NO JOKE! You will have to fix it yourself, either without paying them, before you pay them or afterward. They are advertised and marketed, so much, that they will leave the gun broken and replace the customer for eternity.)Edit:Someone posted: "What was the question again" while I was typing this. ----> Would a company from Turkey ever have any way of knowing that they ripped you off on a part?Sounds to me like you sent them an angry email that did nothing but flame (like this post). If that's how you want to talk to them, I wouldn't blame them for not responding to you.And if both the company and Rick say that you might be wrong... Maybe it's time to think to yourself "hey, maybe I'm wrong."
I'm glad this thread is unlocked as it should be for all to reply with Hatsan problems. If we have this many problems here just think how many other people have them never to be reported. So be warned, if you buy a Hatsan expect to have problems and if you don't then you got lucky!!!
I had to dig a bit to find this, but I remember Hatsan USA commenting in a post regarding a Model 95 about things that wouldn't void their warranty. Here's the original comment and the link to the post it was made in:"The act of removing the stock for maintenance purposes, such as lubricating or adding thread-locking compound to fastening hardware will not affect warranty coverage through us as long as the maintenance performed does not damage or change the operation/performance of the gun."https://www.gatewaytoairguns.org/GTA/index.php?topic=107396.msg1020895#msg1020895
Quote from: scp52 on June 13, 2017, 03:59:45 PMI had to dig a bit to find this, but I remember Hatsan USA commenting in a post regarding a Model 95 about things that wouldn't void their warranty. Here's the original comment and the link to the post it was made in:"The act of removing the stock for maintenance purposes, such as lubricating or adding thread-locking compound to fastening hardware will not affect warranty coverage through us as long as the maintenance performed does not damage or change the operation/performance of the gun."https://www.gatewaytoairguns.org/GTA/index.php?topic=107396.msg1020895#msg1020895I just emailed that excerpt you quoted to Hatsan Service, asking if it was still true.-Whirly