I've been getting good response using e-mail lately. You might want to try that, if you're having trouble over the phone. Don't think their parts prices and shipping cost can be beat. It's frustrating when you can't get someone on the phone.
David, they are Eastern time zone, I believe you are Central time. You need to call before 3:30 Central.
I would except a good number of their customers would benefit from being able to make online orders. When I call, I ask for Keven and he has always been helpful to me. From our conversations, I have learned he is an avid air-gunner himself, so he spends a good bit of his day on the phone going into more detail in his efforts to try and help. He probably know as much about my issues with my NP2 as me. I usually have better luck if I call early in the AM.This has to be a busy time of the year for them and most outdoor outfits. Once the weather starts to cool down a bit, it's time to drop the fishing rods and pull out the guns. We have already started dove season and teal season opens this weekend here in LA.