After i put in the info about my credit card it comes back with either a ID check for freud or the account info doesnt match what is on my account. I tried everything including my wifes charge card and calling mastercard and nothing works. They wont take credit card info over the phone either. Anybody have a clue as to what Im doing wrong?? Whats weird is the week before I was able to order and got a phone call freud alert check which I was able to clarify. It let me continue.
I ordered a rifle and pellets a month or so ago and I had to call my card and tell them it was me.
Krale has my drivers license I sent from the order one week earlier. Im 67. Not logged in??? But this is thru the computer internet. How else would I not be logged in? I spoke sevral times to the Mastercard company. They were not much help.
While I have had credit card issues ordering from Krale. All of them were on my end. The last gun I ordered added pellets hours later to the order to make use of the shipping. They were very accommodating and I explained the gun was a birthday gift for my girlfriend and asked if possible they could check it for obvious aesthetic defects. They reopened up the box and checked the gun visually and test fired it to check accuracy before shipping it. They worked with me every step. I posted my experience here under the title "Loving Krale right now" or similar. It took two whole days to get it from another continent only because UPS misread the invoice and thought it needed ATF approval. Otherwise it would have been next day. EVERY problem I had with the order was on my end. Mostly because I had extra precautions put on my card months before because some dirtbag stole my identity. I've been thoroughly screwed by both US Weihrauch dealers here. I only deal with them as a last ditch effort. Krale is the way to go. Mundilar in Portugal has the best service I've ever encountered but the pricing isn't quite as good Krale. I got my green laminate Hw97 and a few other things from them. Good people. It's too bad US Weihrauch distributors treat us like they're doing us a favor.
I havent given up !! Sure hope this all works out!! Cant do anything until Krale gets the new shipment of HW50s.
{snip}Ron is right on. Krale is terriffic to deal with. Great store too. bin there twice.AoA never told me when my HW 50 .20 would ship even though I had explicitly asked for that.They are always my first choice now. Have some great scopes too.-Y