Good question. Their hq has been unresponsive as well (overseas) add it to my list of reasons I don't like hatsan.Been trying to get a pellet probe for my nova star for several months now.
I've never tried calling but their replies to emails usually take a few days. Hatsan Turkey?? I tried once, took me almost 3 weeks to get a reply from them. Very understandable concern when you've already been charged and hear nothing.
Man, that's even worse 😳 no tracking or anything?