GTA

GTA directory => Dealer Area => Topic started by: Randy00 on May 04, 2020, 12:16:38 PM

Title: Is hatsan USA closed?
Post by: Randy00 on May 04, 2020, 12:16:38 PM
Made an order there a while ago and they never answer phone, chat, or customer service inquiry forms? Did they close for the rest of the year?
Title: Re: Is hatsan USA closed?
Post by: Long_Gun_Dallas on May 04, 2020, 12:35:01 PM
Good question.  Their hq has been unresponsive as well (overseas)  add it to my list of reasons I don't like hatsan.

Been trying to get a pellet probe for my nova star for several months now.
Title: Re: Is hatsan USA closed?
Post by: Randy00 on May 04, 2020, 12:45:34 PM
Good question.  Their hq has been unresponsive as well (overseas)  add it to my list of reasons I don't like hatsan.

Been trying to get a pellet probe for my nova star for several months now.
Been weeks since I made my order. Wife wasn't too happy about it either and made me freeze my spending for a while! LOL  But if they aren't even going to contact me and say they aren't going to ship what I paid for?
Title: Re: Is hatsan USA closed?
Post by: SteveP-52 on May 04, 2020, 12:51:17 PM
I've never tried calling but their replies to emails usually take a few days. Hatsan Turkey?? I tried once, took me almost 3 weeks to get a reply from them. Very understandable concern when you've already been charged and hear nothing.
Title: Re: Is hatsan USA closed?
Post by: Randy00 on May 04, 2020, 12:59:46 PM
I've never tried calling but their replies to emails usually take a few days. Hatsan Turkey?? I tried once, took me almost 3 weeks to get a reply from them. Very understandable concern when you've already been charged and hear nothing.
Yes indeed. And with a wife that's already ticked about that purchase anyway?  So, I have tried to no avail getting a hold of them every way you can. Now I'm in the dog house. Just a simple response saying it isn't coming or is coming would be enough. Then I could move forward.
Title: Re: Is hatsan USA closed?
Post by: Long_Gun_Dallas on May 04, 2020, 01:53:36 PM
Man, that's even worse 😳  no tracking or anything?
Title: Re: Is hatsan USA closed?
Post by: Randy00 on May 04, 2020, 02:23:20 PM
Man, that's even worse 😳  no tracking or anything?
NADA... It's like ordering from sears catalogue 35 years ago. At least then I think you could call and talk to someone.
Title: Re: Is hatsan USA closed?
Post by: thundertaker on May 04, 2020, 04:21:40 PM
I bought an AT P1 from them a couple weeks ago and it arrived in pretty good time.
Seemed to be pretty steady responses from the automated order side of things.