GTA

GTA directory => Dealer Area => Topic started by: cooter472 on April 30, 2020, 08:55:31 PM

Title: Pyramid Air
Post by: cooter472 on April 30, 2020, 08:55:31 PM
Anyone else having issues with them, I've used them mainly ever since I got addicted. I've tried every form of contact, hit 2 in the que to be called back, puts you back on hold. Below is what I sent them, still haven't got a response.

Tim Caudle

Apr 30, 12:30 EDT

I placed a order last week, paid for in full with 2-3 shipping. 2 days later i get a email saying my order still needs paid. I have pay pal confirmed payment. I've tried calling for 5 days now, no answer and your automated system doesn't work for a call back, starting to get a little t'd off. This has been the worst experience with your company, I've had awesome experiences as well and would have never expected this from you, that's why I shop with you. I really like a phone call from a human to figure out what in the @#$% is going on. My number is
Title: Re: Pyramid Air
Post by: 5thumbs on April 30, 2020, 09:03:27 PM
I ordered about 2 weeks ago. I called in after 10 days of my stuff not shipping. They told me that they were running 11 days behind and my stuff should ship shortly.  A day or two after that I got my shipping notice.  They said they have quite a few orders and only a few people to fulfill them.  She thanked me for my patience.   I was satisfied with here explaination,it is a tough time for everyone.

Hope you get resolution soon.
Title: Re: Pyramid Air
Post by: cooter472 on April 30, 2020, 09:08:08 PM
Why take my money for 2-3 shipping if you know darn well you cant provide it. Then to boot send me an email to contact them about further payment when pay Pal says they already took their payment and wont respond. My hawke scopes are here, Hawke is providing great customer service.
Title: Re: Pyramid Air
Post by: Earl on April 30, 2020, 11:03:27 PM
I have received excellent service and help and cooperation from Pyramyd Air for several years.
Title: Re: Pyramid Air
Post by: Yarddog on May 01, 2020, 12:18:26 AM
I have received excellent service and help and cooperation from Pyramyd Air for several years.
Me too. These are abnormal times, and PA is affected too. I ordered some stuff and it took a while just as described.

Chill out, folks, they are doing the very best they cam.
Title: Re: Pyramid Air
Post by: Luis Leon on May 01, 2020, 12:33:13 AM
Going on my third week of waiting for an item they said would ship in two days. I ordered pellets from another vendor and received them in five days. I will be ordering some scope rings tomorrow from the other vendor and will probably receive them before my Pyramid order.
Title: Re: Pyramid Air
Post by: GumpIsrael on May 01, 2020, 12:45:49 AM
Pyramyd Air has sent out several emails and newsletters detailing how far behind they’ve gotten because of COVID-19. 10-15 days before an Item ships because they can’t have all their staff in the building.

Yes they took your money because restructuring their buying process would probably cost a ton of time and money for whoever programs their website. Once the product ships the shipping will take two days, that’s what you’re Paying for, not how fast they can get it off the shelf.

They probably haven’t responded to you yet because they are busy responding to everyone who has complained. Which is a number probably in the thousands.

My order was delayed about 12 days. When it shipped it was here in two like I paid for. Another point I’d like to make is that pyramyd actually has some of the cheapest shipping available. Lots of websites charge $15 for regular 5-7day shipping. It’s a pretty good deal.
Title: Re: Pyramid Air
Post by: UltimateAirgunJ on May 01, 2020, 04:19:49 AM
They also have a banner on the top saying they are delayed. According to a reddit user airguns of phoenix doesnt have any issues at the moment.
Title: Re: Pyramid Air
Post by: BackStop on May 01, 2020, 06:25:07 AM
They also have a banner on the top saying they are delayed. According to a reddit user airguns of phoenix doesnt have any issues at the moment.

Although I don't order... well... almost anything from them, I also noticed the banner at the top of their site stating clearly that ALL orders would take longer/be delayed because of COVID-19.

As much as I sometimes miss some obvious stuff... this I did not miss and would not have missed if I had ordered anything from PA.
Title: Re: Pyramid Air
Post by: avator on May 01, 2020, 07:33:18 AM
When you pay with Paypal they check to see if the money is available and your bank sets the money aside until the vendor ships. The money never really leaves the bank until the item is confirmed shipped but it shows deducted from your balance.
The thing that gets me is, it shows deducted almost instantly but, if you cancel it takes days to show that the money was returned. That's on the bank.
Title: Re: Pyramid Air
Post by: BackStop on May 01, 2020, 07:42:06 AM
When you pay with Paypal they check to see if the money is available and your bank sets the money aside until the vendor ships. The money never really leaves the bank until the item is confirmed shipped but it shows deducted from your balance.
The thing that gets me is, it shows deducted almost instantly but, if you cancel it takes days to show that the money was returned. That's on the bank.

The same thing if you use a credit card, so it is not just PP.   Frustrating to say the least and screws up my accounting process every time! 
Title: Re: Pyramid Air
Post by: Frank in Fairfield on May 01, 2020, 09:55:03 AM
Well...
Let me check my stash.
Only about 25,000 pellets and with no projected FT matches this I am good.
Title: Re: Pyramid Air
Post by: cooter472 on May 01, 2020, 11:27:23 AM
I have received excellent service and help and cooperation from Pyramyd Air for several years.
I have as well for several yrs, its I use them but this experience has been awful
Title: Re: Pyramid Air
Post by: cooter472 on May 01, 2020, 11:30:20 AM
Going on my third week of waiting for an item they said would ship in two days. I ordered pellets from another vendor and received them in five days. I will be ordering some scope rings tomorrow from the other vendor and will probably receive them before my Pyramid order.
if they dont respond to any of my messages through email and their contact que on their website by I'm going to file a claim with PayPal. They sent me a email to contact them about the issue above and wont answer or respond to emails but they'll tell me I haven't paid.
Title: Re: Pyramid Air
Post by: cooter472 on May 01, 2020, 11:33:03 AM
They also have a banner on the top saying they are delayed. According to a reddit user airguns of phoenix doesnt have any issues at the moment.

Although I don't order... well... almost anything from them, I also noticed the banner at the top of their site stating clearly that ALL orders would take longer/be delayed because of COVID-19.

As much as I sometimes miss some obvious stuff... this I did not miss and would not have missed if I had ordered anything from PA.
well if you send someone a email to contact them and wont respond theres a issue
Title: Re: Pyramid Air
Post by: cooter472 on May 01, 2020, 11:36:32 AM
When you pay with Paypal they check to see if the money is available and your bank sets the money aside until the vendor ships. The money never really leaves the bank until the item is confirmed shipped but it shows deducted from your balance.
The thing that gets me is, it shows deducted almost instantly but, if you cancel it takes days to show that the money was returned. That's on the bank.
I've checked with my bank, pay pal has taken the payment and my balance confirms that.  Called paypal and they said pyramid air has taken payment and I have 0 dollars in my pay pal balance.
Title: Re: Pyramid Air
Post by: avator on May 01, 2020, 12:13:24 PM
Hmmm.... sounds strange.
Title: Re: Pyramid Air
Post by: avator on May 01, 2020, 12:14:28 PM
I will move this to the vendors gate. Maybe it will get a response from PA there.
Title: Re: Pyramid Air
Post by: cooter472 on May 01, 2020, 12:26:53 PM
I will move this to the vendors gate. Maybe it will get a response from PA there.
thank you sir
Title: Re: Pyramid Air
Post by: mobilehomer on May 04, 2020, 04:25:03 PM
I placed a pellet order 4-28, got the tracking number this morning.
Title: Re: Pyramid Air
Post by: FelixS on May 13, 2020, 10:04:15 PM
I ordered in stock pellets with out of stock pellets, got confirmation on my order, then later, added more in stock pellets to the order in an effort to save on shipping.
Now, some of the in stock pellets are listed as out of stock.

Not good.
Title: Re: Pyramid Air
Post by: HunterWhite on May 13, 2020, 10:31:42 PM
Try to be more forgiving.  I have read that Pyramyd Air normally gets about 1100 orders per day, it's around 5000 per day now, and they're operating with a reduced staff.
It's like that long line at the mens room at halftime. LOL.

Hunter
Title: Re: Pyramid Air
Post by: sharpend on May 14, 2020, 02:19:40 AM
Hello --

I got frustrated week or two ago over an order with AGD. Was in process of canxling order (Ohio). Stuff arrived and like, "why'd I get all bent out over that?" Duh.

HINT: AGD stocks JSBs (25 cal Exact King and Hades) at Draper UT and those are shipping to me next day. Two, 4-tin 350ct pellet only, orders delivered in 5 to HI via USPS.



Title: Re: Pyramid Air
Post by: Wayne52 on May 14, 2020, 09:37:48 AM
From what I understand Flying Dragon Air Guns has been selling out their stuff very fast also, doubtful if you'll see any big sales soon the way that people have been buying recently ???
Title: Re: Pyramid Air
Post by: JohnnyPDX on May 14, 2020, 10:03:33 AM
I wouldn't a divorce a 'good one' over the first fight.

I'm a get r done yesterday guy so I gotta chill out sometimes.
Title: Re: Pyramid Air
Post by: G-man on May 15, 2020, 12:38:59 AM
Well,
My 5/6/20 order hasn't shipped yet either, but then again I didn't expect it to.  Since all non-essential businesses have to meet all new safety guidelines, which usually means they are forced to limit the number of employees they can have working at any one time. Hajimoto, JSAR, AGD, PA, have all admitted slow downs, just to name a few. Considering the circumstances, I'm surprised PA was even doing business at all 3 weeks ago. 

Having recently retired, I had lots of "pre-pandemic" practice sitting at home, waiting for then recovering from hip surgery (just squeaking ahead of the "shutdown" by 4-6 weeks). Having worked in the Allied Health field, I sometimes had to practice strict aseptic technique, using a horizontal laminar flow bench while wearing protective gloves/gowns/face shields, when working with blood products. It's hard to imagine someone having to do even a 1/4 of that just to carry on a "normal" business. Yes, I would be frustrated getting "no response" to repeated emails/phone calls.  But then again, I just hope PA haven't lost anyone (permanently) to CV-19 while fulfilling my "dire" pellet related needs. 
Title: Re: Pyramid Air
Post by: oldpro on May 15, 2020, 01:26:44 AM
 PA is a huge company and moves a lot of product and now being short handed and people on buying sprees their hands are tied and they are doing the best they can do in their situation. Be very patient this will all pass. Hopefully they will be a vendor here again and I can help smooth the flow for them being the guy who can post updates and relevant information. Let’s all work together and we will get threw this.
Title: Re: Pyramid Air
Post by: Hotled on July 08, 2020, 08:30:46 PM
Misleading email sales, I’m done with them.
Save 70.00 on A Gauntlet....go to website....only the .177 is on sale. Why didn’t you mention that in the add?
Title: Re: Pyramid Air
Post by: oledawg on July 08, 2020, 11:29:05 PM
Try to be more forgiving.  I have read that Pyramyd Air normally gets about 1100 orders per day, it's around 5000 per day now, and they're operating with a reduced staff.
It's like that long line at the mens room at halftime. LOL.

Hunter

Exactly it’s a perfect storm for all of the online vendors, lots more online orders and even if they had a full shipping staff they would still be 5-6 days behind.

Have patience and be grateful. 😃
Title: Re: Pyramid Air
Post by: Rat Sniper (AKA: PaulT58) on July 08, 2020, 11:40:10 PM
I’ve placed and cancelled 2 orders because they never shipped.  I have been going elsewhere to get what I need and have had zero issues with the other vendors.  Seems odd how the pandemic severely impacts a few companies, but many others seem to be doing business as usual.
Title: Re: Pyramid Air
Post by: avator on July 09, 2020, 07:26:13 AM
I'll be glad when all you folks stop ordering from PA. Then they might have what I want in stock....
Just mashin' yer taters... of course..  ;) ;D
Title: Re: Pyramid Air
Post by: DIABOLO on July 10, 2020, 09:13:19 AM
Don't believe their estimated in stock dates.

I'm a little annoyed about their backordered estimated in stock date.  They dates just keep changing each month and it is very misleading. 

I placed an order in May because the estimated in stock date said 3 June, then on 3 June it changed to 3 July, then 3 July it changed again.  I know we are in crazy times, but don't give false hopes.

Regardless, I like ordering from PA, solid vendor. 
Title: Re: Pyramid Air
Post by: rsterne on July 10, 2020, 12:37:06 PM
Quote
I ordered in stock pellets with out of stock pellets, got confirmation on my order, then later, added more in stock pellets to the order in an effort to save on shipping.
Now, some of the in stock pellets are listed as out of stock.

Main reason I quit ordering anything from them.... and that they won't use USPS to Canada, insist on UPS or FedEx with their ridiculous "brokerage" fees....  8)

Bob
Title: Re: Pyramid Air
Post by: Mr. Panther on July 10, 2020, 07:28:30 PM
I ordered a Gauntlet from them and it got here yesterday, only took 7 days so not too bad. Ordered a 1085 Beeman from them only took 8 days. I was expecting longer on both orders but they surprised me.
Title: Re: Pyramid Air
Post by: Randy00 on July 20, 2020, 05:56:09 PM
Have shipping times come back to normal yet?
Title: Re: Pyramid Air
Post by: Rat Sniper (AKA: PaulT58) on July 20, 2020, 09:27:26 PM
Have shipping times come back to normal yet?

I don't think so...  I put some pellets in my cart yesterday and as I was ready to check out, it said the estimated delivery date was going to be 2-3 weeks from now.  I ordered the same pellets from Trenier Outdoors this morning and already have a tracking number and a projected delivery date of Friday!  I ordered 8 tins, and the cost was actually a couple dollars less less through Trenier Outdoors.
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 10:30:32 AM
Have shipping times come back to normal yet?

I don't think so...  I put some pellets in my cart yesterday and as I was ready to check out, it said the estimated delivery date was going to be 2-3 weeks from now.  I ordered the same pellets from Trenier Outdoors this morning and already have a tracking number and a projected delivery date of Friday!  I ordered 8 tins, and the cost was actually a couple dollars less less through Trenier Outdoors.
Good to know... I made an order but don't remember seeing the notice. Was is a hurry though.
Title: Re: Pyramid Air
Post by: HunterWhite on July 21, 2020, 11:19:29 AM
Have shipping times come back to normal yet?

I don't think so...  I put some pellets in my cart yesterday and as I was ready to check out, it said the estimated delivery date was going to be 2-3 weeks from now.  I ordered the same pellets from Trenier Outdoors this morning and already have a tracking number and a projected delivery date of Friday!  I ordered 8 tins, and the cost was actually a couple dollars less less through Trenier Outdoors.

Hey, +1 on Trenier Outdoors. Great people to do business with.

Hunter Whitebeard
Title: Re: Pyramid Air
Post by: Deerstalker on July 21, 2020, 11:59:56 AM
My order for a HW95L from AoA was placed on 5/31 BUT C-19 has really delayed shipment and I still don't have a date.  FWIW
Title: Re: Pyramid Air
Post by: Bryan Heimann on July 21, 2020, 12:31:04 PM
I have received excellent service and help and cooperation from Pyramyd Air for several years.
Me too. These are abnormal times, and PA is affected too. I ordered some stuff and it took a while just as described.

Chill out, folks, they are doing the very best they cam.

Amen to that.  10% unemployment, I am just happy they are open.
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 02:05:58 PM
If a company decides to remain open during something like this, it's understandable that they would be slow shipping. But not to return phone calls and emails isn't. One person from home can do this. They chose not to so that they wouldn't have to deal with angry people. This in itself is bad business.   
Title: Re: Pyramid Air
Post by: Paulemar on July 21, 2020, 02:21:50 PM
Have shipping times come back to normal yet?

   I placed an order for 8 tins of pellets yesterday and all were listed as being in stock. I received a tracking number late this morning. I'm waiting until I see the Post Office has received the shipment before I know it's actually been shipped. I paid a few extra $ to have then sent Priority Mail. We'll see what happens.

Paul
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 02:29:38 PM
Have shipping times come back to normal yet?

   I placed an order for 8 tins of pellets yesterday and all were listed as being in stock. I received a tracking number late this morning. I'm waiting until I see the Post Office has received the shipment before I know it's actually been shipped. I paid a few extra $ to have then sent Priority Mail. We'll see what happens.

Paul

That's a good deal...
Title: Re: Pyramid Air
Post by: Bryan Heimann on July 21, 2020, 03:15:27 PM
If a company decides to remain open during something like this, it's understandable that they would be slow shipping. But not to return phone calls and emails isn't. One person from home can do this. They chose not to so that they wouldn't have to deal with angry people. This in itself is bad business.   

This^^ is purely your assumption.
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 03:48:12 PM
If a company decides to remain open during something like this, it's understandable that they would be slow shipping. But not to return phone calls and emails isn't. One person from home can do this. They chose not to so that they wouldn't have to deal with angry people. This in itself is bad business.   

This^^ is purely your assumption.
No..This is from a person who worked in a fulfillment company for years.
"This^^ is purely your assumption" (is an assumption)
Title: Re: Pyramid Air
Post by: Bryan Heimann on July 21, 2020, 04:14:28 PM
If a company decides to remain open during something like this, it's understandable that they would be slow shipping. But not to return phone calls and emails isn't. One person from home can do this. They chose not to so that they wouldn't have to deal with angry people. This in itself is bad business.   

This^^ is purely your assumption.
No..This is from a person who worked in a fulfillment company for years.
"This^^ is purely your assumption" (is an assumption)

Before I “assume” anything else, Do you work at Pyramyd?  Or have recently confirmed any of these statements with someone that is?
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 04:36:11 PM
If a company decides to remain open during something like this, it's understandable that they would be slow shipping. But not to return phone calls and emails isn't. One person from home can do this. They chose not to so that they wouldn't have to deal with angry people. This in itself is bad business.   

This^^ is purely your assumption.
No..This is from a person who worked in a fulfillment company for years.
"This^^ is purely your assumption" (is an assumption)

Before I “assume” anything else, Do you work at Pyramyd?  Or have recently confirmed any of these statements with someone that is?
You give me a reason they can't answer emails or the phone.. They are raking it in right now and have enough to hire some home workers that answer calls and emails.. think about it..
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 04:37:36 PM
If a company decides to remain open during something like this, it's understandable that they would be slow shipping. But not to return phone calls and emails isn't. One person from home can do this. They chose not to so that they wouldn't have to deal with angry people. This in itself is bad business.   

This^^ is purely your assumption.
No..This is from a person who worked in a fulfillment company for years.
"This^^ is purely your assumption" (is an assumption)

Before I “assume” anything else, Do you work at Pyramyd?  Or have recently confirmed any of these statements with someone that is?
You give me a reason they can't answer emails or the phone.. They are raking it in right now and have enough to hire some home workers that answer calls and emails.. think about it..
I used to know the owner and crew over there before cell phones and the internet were everywhere.
Title: Re: Pyramid Air
Post by: Bryan Heimann on July 21, 2020, 05:11:11 PM
And they told you Pyramyd just decided to ignore calls and emails?

Even though they hire extra help to mitigate the extra calls and emails?

It sounds to me like you just called yourself out.

Pun intended ;)
Title: Re: Pyramid Air
Post by: Randy00 on July 21, 2020, 05:34:16 PM
And they told you Pyramyd just decided to ignore calls and emails?

Even though they hire extra help to mitigate the extra calls and emails?

It sounds to me like you just called yourself out.

Pun intended ;)
I have no idea what you are talking about.. It's a tough time and stressful for everyone now buddy.. go easy.
Title: Re: Pyramid Air
Post by: Bryan Heimann on July 21, 2020, 06:26:09 PM
 ::)
Title: Re: Pyramid Air
Post by: sharpend on July 30, 2020, 08:54:31 PM
::)

Hehehe. I did the "contact us" form thing with PA. Wanted to ask why cost 50% more shipping to send half the weight in pellets, comparing 4 tins Hades .25 x300/ea and 4 tins Polymags .25 x150/ea. PA says be about 15 days before they answer my email.