How good is Umarex USA with warranty repairs?



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Offline Earl

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How good is Umarex USA with warranty repairs?
« on: December 10, 2017, 09:08:50 AM »
I have a Browning Leverage 490 fps model that has stopped shooting.
It came from Walmart and I have until March 4, 2018 to return it for a refund.
Walmart had a bargain price of $77.33 so I would prefer to have the gun repaired if it is not too much trouble.
I plan to call Umarex USA on Monday 12-11-2017 to see what they say.
  • Lexington, KY, USA
Benjamin Marauder .177, Crosman Challenger .177, Umarex Gauntlet .177, Benjamin Discovery .177, Benjamin Maximus .177, Gamo Whisper Fusion .22, Crosman 2100B, Crosman 2300T, Browning Leverage .177, CPM Daisy 853, Daisy 880, Mrodair CP-1M .177, Mrodair CP2 .177, 2-Beeman P17s, 3-Crosman P1377s, Umarex Fusion .177, GameFace M4A1 airsoft, Crosman Vigilante, Umarex Peacemaker, 5-Bug-A-Salt, plus many others

Offline PaulT58

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Re: How good is Umarex USA with warranty repairs?
« Reply #1 on: December 10, 2017, 10:13:08 AM »
I have a Browning Leverage 490 fps model that has stopped shooting.
It came from Walmart and I have until March 4, 2018 to return it for a refund.
Walmart had a bargain price of $77.33 so I would prefer to have the gun repaired if it is not too much trouble.
I plan to call Umarex USA on Monday 12-11-2017 to see what they say.

Rather than return it for a refund, have you called Walmart and asked if they will exchange it?  I ask because I received a Gamo Urban with a broken gauge, and rather than pay shipping to and from Gamo, I'm calling Walmart and asking if they can ship a replacement to the store and do an exchange so I get it at the lower price i paid.  Walmart has been pretty good to me thus far when i've had problems with products ordered on line.
  • Navarre, FL
AIRGUNS:
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Benjamin Trail NP2 .22
Evanix Air Speed .22
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Hatsan Torpedo 100X .25
Hatsan BullBoss .22
Hatsan AT44S-10 .177
Nova-Vista Liberty .177
Sam Yang Sumatra 2500 .25
SPA PR900W (Varmint) .22
Umarex Gauntlet .22

FOR SALE:
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Offline Earl

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Re: How good is Umarex USA with warranty repairs?
« Reply #2 on: December 10, 2017, 11:43:01 AM »
I have a Browning Leverage 490 fps model that has stopped shooting.
It came from Walmart and I have until March 4, 2018 to return it for a refund.
Walmart had a bargain price of $77.33 so I would prefer to have the gun repaired if it is not too much trouble.
I plan to call Umarex USA on Monday 12-11-2017 to see what they say.

Rather than return it for a refund, have you called Walmart and asked if they will exchange it?  I ask because I received a Gamo Urban with a broken gauge, and rather than pay shipping to and from Gamo, I'm calling Walmart and asking if they can ship a replacement to the store and do an exchange so I get it at the lower price i paid.  Walmart has been pretty good to me thus far when i've had problems with products ordered on line.

THAT WORKED!!!
Thank you PaulT58.

Walmart emailed me a prepaid shipping label.
I will ship the bad gun to Walmart.
Walmart will ship a new gun to my home.

That is MUCH better than shipping the gun back to Umarex USA.
  • Lexington, KY, USA
Benjamin Marauder .177, Crosman Challenger .177, Umarex Gauntlet .177, Benjamin Discovery .177, Benjamin Maximus .177, Gamo Whisper Fusion .22, Crosman 2100B, Crosman 2300T, Browning Leverage .177, CPM Daisy 853, Daisy 880, Mrodair CP-1M .177, Mrodair CP2 .177, 2-Beeman P17s, 3-Crosman P1377s, Umarex Fusion .177, GameFace M4A1 airsoft, Crosman Vigilante, Umarex Peacemaker, 5-Bug-A-Salt, plus many others

Offline Earl

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Re: How good is Umarex USA with warranty repairs?
« Reply #3 on: December 16, 2017, 06:49:19 PM »
   
I received the 2nd Browning Leverage 490 fps from Walmart that will not shoot.
The first one shot about 50 shots and stopped shooting.
The second one never would shoot at all. Model 2252295 sn 00010722-C
The piston creeps forward slowly but does not move the pellet at all.
I think Walmart may have a bad batch of the 490 fps model.
I also have the 1000 fps model and it is an EXCELLENT air rifle.
  • Lexington, KY, USA
Benjamin Marauder .177, Crosman Challenger .177, Umarex Gauntlet .177, Benjamin Discovery .177, Benjamin Maximus .177, Gamo Whisper Fusion .22, Crosman 2100B, Crosman 2300T, Browning Leverage .177, CPM Daisy 853, Daisy 880, Mrodair CP-1M .177, Mrodair CP2 .177, 2-Beeman P17s, 3-Crosman P1377s, Umarex Fusion .177, GameFace M4A1 airsoft, Crosman Vigilante, Umarex Peacemaker, 5-Bug-A-Salt, plus many others

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