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Author Topic: Pyramyd Air customer service  (Read 1219 times))

Offline Back_Roads

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Re: Pyramyd Air customer service
« Reply #20 on: December 30, 2021, 12:09:09 PM »
 According to my bullseye bucks I have spent 14,000 at Pyramyd air, never an issue, though I have not bought as much recently from them, last was this spring, 2240xl some parts and pellets, all came in time and intact.
 Since covid hit they seem to be having staffing problems, email may be the best way to communicate your needs to them.
« Last Edit: December 30, 2021, 12:12:01 PM by Back_Roads »
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Offline only1harry

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Re: Pyramyd Air customer service
« Reply #21 on: December 31, 2021, 12:42:34 PM »
It's funny I had to call P/A yesterday about an issue I was having with the tax rate when I tried to place a pellet order.  The tax rate they applied on their web site was a higher one (for NYC), and not my county's tax rate.  They picked up my call after 12 minutes, and I placed the order over the phone.  She still could not apply the correct sales tax rate (she said she would report it) but took a couple of bucks off the order which more than made up for the tax difference (she took off twice as much).  She also applied the customary 10% discount before I asked her if she did.  The call took about 6-7 minutes and I was happy.
About 30min. later I received a response to the email I had sent the night before by a different CS rep, saying they verified the tax rates for NY are wrong in their system and would correct them.  So I got a response to my email in about 12 hours/next business day, got through the phone no problem, and got extra $ off my order.

So I experienced excellent Customer Service from P/A, but would recommend you pay attention to the sales tax dollar amount when you Checkout and give them a call if the tax rate for your shipping address is not correct, or higher like in my case.
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Offline AKHI

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Re: Pyramyd Air customer service
« Reply #22 on: January 14, 2022, 08:38:05 PM »
Iíve only had outstanding service with them back in 2017 when I bought 6 or so guns from them and had to return 2.   I was surprised and disappointed reading through this thread.  Iím not sure I want to order anything from them now, problem is they are one of the few that will reasonably ship out of the contiguous U.S.
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Offline FelixS

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Re: Pyramyd Air customer service
« Reply #23 on: January 15, 2022, 01:33:41 PM »
They went through the COVID-19 curve, just like most businesses. They seem to be back on track, or mostly. I had an on-line chat through their web page a couple of days ago, and the girl was on her game and provided my good answers to my questions, unlike a year ago.

That being said, I tried to make a purchase through their web page last night and it would not go through; I tried twice, hmm?
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