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Pyramyd Air customer service

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Hi just bought and had to return an air rifle from Pyramyd Air and had no problem at all. It went very  quick and easy. I did everything over the internet. Very happy with there service. I will buy from again.

Captain Paul:
I've dealt with PA's customer service numerous times and would give them a solid "B".  They were very pleasant on the phone but I got the feeling that some of their employees either didn't know their job very well or were new at it.  One time it took 6 phone calls to clear up a simple billing error.  Even then I didn't get everything I was promised but close enough that it wasn't worth further pursuit.

On the other hand PA's return policy is top notch and if you use their website's system to initiate the return you shouldn't have any problems.

All in all, I wouldn't hesitate to buy again from PA.

Pricing and free tins aside, we are in a plague that is causing massive disruptions across the board. That could be a big part of why things are rough at PA customer service these days.

Hoosier Daddy:
My first time returning something to P.A. I thought they were ignoring me for weeks,
 Turned out all their replies were in my "Junk Mail".
 You might want to check there if you haven't already.

I have had very good luck with them.

CS has always been friendly, prompt and professional.


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