Personally, I think you are tilting at windmills. As stated by Redfeather on the Dianawerk forum, you bought a used airgun. The original owner purchased it as a present (you think) and returned it. Somehow it ended up at the "bargain outlet" where you bought it, not at an authorized RWS dealer. Legally you have no warranty with Umarex as you are not the original owner. It has been dry fired once in your presence and who knows how many times that you are not aware of. That is misuse and would void a warranty (if you had one).You should be seeking redress with the retailer who sold you the gun, not the importer.
It got dry fired once for sure, I'll give you that one. You're wrong about the rest, it was new (if you don't believe me just ask me).
Quote from: Methuselah on May 27, 2015, 11:55:57 PMYou *think* the gun was new because it looked new and had all the papersYou *think* it was purchased for Christmas and returned. If so, you are not the original owner
Your picture is useless as it only shows about half the coils. Springs rarely break in the middle. An OEM spring for a 34 has 33 coils.Did you open it up before sending it to them? If they said it was broken they obviously opened it up.
These two quotes go against every thing I have seen in the thread! How can it be new when it was returned. It is either one or the other. Your problem is not with Umarex but the place that sold you the gun.+1 Totally agree. In life we gain experience from our mistakes, and we have success because of our experience. It is a circle and we can either embrace it or become bitter about it. I have chosen to hold on tight to my dreams.
I guess I missed that. How did the "bargain outlet" get the product in the first place? If its grey market all bets are off but my guess is it originated from Umarex. If is not grey market and the seller was not authorized then Umarex still has retailers to deal with and still should stand behind their product.Tom
I honestly think grey market is BS. If you sell a product with a warranty that warranty should apply for its stated time no matter what. Sure if the product is abused that is not a warranty claim. If the warranty is 2 years it should not matter how many hands it passes through in those two years."Grey market" is normally because they want to set different prices in different markets and want to benefit from arbitrage, but want to prevent others from doing so. This is anti-free market and anti-common sense. If I want to buy my movies in Hong Kong and have them shipped to me that should be my choice. No different than they get to build guns where they like.
Quote from: StevenG on May 29, 2015, 11:29:50 AMI honestly think grey market is BS. If you sell a product with a warranty that warranty should apply for its stated time no matter what. Sure if the product is abused that is not a warranty claim. If the warranty is 2 years it should not matter how many hands it passes through in those two years."Grey market" is normally because they want to set different prices in different markets and want to benefit from arbitrage, but want to prevent others from doing so. This is anti-free market and anti-common sense. If I want to buy my movies in Hong Kong and have them shipped to me that should be my choice. No different than they get to build guns where they like.That would be fine IF Dianawerk AG paid for repairs of grey market products, but they don't. The grey market importer/seller of the product made the profit on the sale. Do you expect the legally authorized importer (Umarex) to pay for repairs on a product they did not import or sell?
I have to disagree Steven. The grey market item was likely cheaper than its counterpart and may not have some safety feature required by US laws.If one buys an grey market item they are betting it will not fail and hoping to save money in the long run. When it breaks, they lose their bet much like gamblers at Vegas do.
Steven ,,, there is no promised warranty on grey market items in the USyou get what you paid for, which was no warranty. buy from an authorized dealer in the US and you get a warranty.
Quote from: Geoffrey_K on May 30, 2015, 04:45:32 PMSteven ,,, there is no promised warranty on grey market items in the USyou get what you paid for, which was no warranty. buy from an authorized dealer in the US and you get a warranty.Sure there was, whatever the warranty was in the place they sold it to the importer.